L&C Mortgages Reviews 

18,395
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and extremely quick to answer any questions along the way. Consumers note that the overall journey of finding and securing a mortgage is remarkably smooth, stress-free, and handled with great professional efficiency. However, some customers also noted that communication could occasionally become slow and direct responses were sometimes delayed during busy periods. A few people felt that the guidance provided lacked consistency or proper transparency, making certain key stages of their application much more difficult than expected.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing advisors as professional, knowledgeable,... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional mortgage advice.... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful advisors who communicate clearly... See more

User experience

Customers consistently note positive experiences with user experience, finding the process seamless and... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support is generally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service. Stephen was brilliant at answering any queries I had and kept in touch at every step of the way. I was even contacted when there was a better mortgage rate available and... See more

Rated 5 out of 5 stars

2nd time we have organised our mortgage through L&C, and once again they didn't disappoint. Finding the best deal to suit our needs, finding way to improve affordability and being proactive as rates... See more

Rated 5 out of 5 stars

L&C take away all the stress of finding and sorting a mortgage. They make contact when your current mortgage is running out so you can sit back and relax knowing you’ll hear from them when the time is... See more

Rated 5 out of 5 stars

From the first step of filling in a mortgage calculator online getting a distinction in principal straight away to getting my mortgage application accepted took less than two weeks. Stephen Brownle... See more


Company details

  1. Mortgage Broker

Written by the company

L&C is the UK's favourite mortgage partner. We're a fee free mortgage broker & adviser and our entire mortgage advice service is fee free with no hidden costs or surprises. Call & compare 1000s of rates from over 95 lenders. Open 7 days a week, including until 8pm Monday to Thursday.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

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Replied to 96% of negative reviews

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4.6

All reviews

(18,395)

1,826 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lost the house

Despite repeated requests fir my case to be habdkes and confirmation of a mortgage deal, I was kept waiting and waiting, until the house I wanted was sold to someone else. Completely incompetent

July 21, 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

Hi David. Thanks for taking the time to leave feedback. We'd really like to investigate your case further, and would appreciate it if you could respond to our request on Trustpilot for more information, so we can locate your case. Best wishes, L&C

Rated 1 out of 5 stars

Avoid.

Used a 3rd party conveyancer who took a long time to process so we ended up on a varialble rate which cost us £700. When we complained L&C's "complaints team" told us it was our fault. Would not recommend.

April 10, 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

Hi Paul, thanks for your feedback. We’re sorry we couldn’t come to an amicable resolution. Best wishes, L&C

Rated 5 out of 5 stars

Amazing Service from Brendan


I had a great experience with L&C, especially my mortgage advisor, Brendan. He was professional, efficient, and genuinely lovely to deal with throughout the whole process. He explained everything clearly, made sure I understood my options, and was always happy to answer any questions I had. His support made what could have been a stressful experience feel straightforward and manageable.

I would definitely recommend using L&C, particularly if you get an advisor like Brendan.

The only feedback I’d give isn’t about Brendan at all, as he was excellent. The only downside was receiving quite a few calls from other members of the team about additional products like home insurance and life insurance. I completely understand these services are offered as part of the process and can be helpful, but the number of calls did feel a little excessive at times.

Overall, a really positive experience, and Brendan was outstanding. Thank you!

May 20, 2026
Rated 5 out of 5 stars

Mortgage application- Ismail



honestly cannot recommend Ismail highly enough. Buying my first home has been one of the most stressful experiences I've ever gone through, especially as I was navigating the entire process on my own. At times it felt overwhelming, and there were so many things I didn't understand. As I kept saying throughout the process, *I'm just a girl trying to buy her first home!* But Ismail was absolutely outstanding from start to finish.

He was incredibly patient, kind, and reassuring, and never once made me feel like any of my questions were too small or too silly. No matter how many times I asked for clarification, he took the time to explain everything clearly and made sure I felt comfortable with every decision.

He truly went above and beyond to secure me the best mortgage deal possible and worked incredibly hard to find me one of the lowest rates available for my circumstances. His communication was excellent throughout, always keeping me updated and making himself available whenever I needed advice or reassurance.

What really stood out was how much he genuinely cared. He wasn't just doing his job—he was invested in making sure I got the best possible outcome and felt supported throughout the entire journey.

I am so grateful for all of his hard work, dedication, and professionalism. I honestly don't think I could have got through this process without his help. If you're looking for a mortgage advisor who is knowledgeable, trustworthy, patient, and genuinely goes above and beyond for his clients, then Ismail is the person you want. Thank you so much for everything—you've made what could have been an incredibly daunting experience so much easier.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Always amazing

Always amazing. Reliable and free for customers. They have made the entire house buying and remortgaging process easy every time I have used them. The advisors are always knowledgeable and professional.

March 11, 2026
Rated 5 out of 5 stars

So great full to this team

So great full to this team. My previous experience with other broker was very very bad which made me loose a lot of money. So great full for your service. You have made the experience very pleasant so far and also you have help beyond mortgage advice. Through your service I was able to get mortgage protection..so thank you very much

July 19, 2026
Rated 5 out of 5 stars

Efficient and clear

I've used L&C several times and they remove all the hassle from a complicated and important financial process. They're incredibly efficient with clear communication throughout.

July 19, 2026
Rated 5 out of 5 stars

From the first step of filling in a…

From the first step of filling in a mortgage calculator online getting a distinction in principal straight away to getting my mortgage application accepted took less than two weeks.
Stephen Brownless was professional with all his advice and got the best deal to suite my needs. Stephen also put me in touch with other services related to buying a new home. This was smooth and seam less. .
I am delighted to had this service and can’t thank Stephen at L&C mortgages enough.

July 19, 2026
Rated 5 out of 5 stars

I am very pleased with the service…

I am very pleased with the service provided by the mortgage broker. The process was handled efficiently and the service was satisfactorily fast. The brokers were professional, responsive, and did their work very well. They guided me through the mortgage process clearly and made everything much easier. I would definitely recommend their services to anyone looking for a reliable and professional mortgage broker.

June 9, 2026
Rated 5 out of 5 stars

L&C mortgages …

I’ve used a different mortgage advisor before and wasn’t happy with the service I was getting and tried L&C, we went through everything on the phone and they said there service was free and I was a bit sceptical about that but next day they called me with a mortgage deal and asked if I was happy to proceed with the mortgage deal and I was they also provided a solicitor option which I looked at and proceeded with and it was a lot quicker and straightforward than previous one I used before. Everything is done through a portal which is very easy to use and L&C and my solicitor has kept me updated and I feel that this process is going a lot faster than the previous broker service I used and paid for, so I would recommend L&C and it’s free!

July 18, 2026
Rated 3 out of 5 stars

Recommended conveyancer let’s L&C down

L&C itself was great, and it looked like I was on track for another seamless mortgage renewal. Unfortunately, the experience changed once I was handed over to the recommended conveyancer. I’ve had to repeatedly provide information I’d already given to L&C, and communication has felt disorganised, with reminders for documents I’d already submitted. It’s a shame, as the conveyancing experience has let down what was otherwise a great service. Based on this, I’m not sure I’ll use L&C again.

July 12, 2026
L&C Mortgages logo

Reply from L&C Mortgages

Hello, thanks for your feedback. Best wishes, L&C

Rated 4 out of 5 stars

Recently I have asked L&G Mortgages to…

Recently I have asked L&G Mortgages to remortgage our residential and 1Buy to let property
Allen May done fantastic work from finding the right product and advice me of my best interests.
They answered all the questions I had .I highly recommend for Mortgages.

July 17, 2026

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