Absolutely fantastic service. Stephen was brilliant at answering any queries I had and kept in touch at every step of the way. I was even contacted when there was a better mortgage rate available and... See more
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L&C is the UK's favourite mortgage partner. We're a fee free mortgage broker & adviser and our entire mortgage advice service is fee free with no hidden costs or surprises. Call & compare 1000s of rates from over 95 lenders. Open 7 days a week, including until 8pm Monday to Thursday.
Contact info
Unit 26 (2.06), Newark Works, 2 Foundry Lane, BA2 3GZ, Bath, United Kingdom
- 0800 953 0304
- www.landc.co.uk
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Perfect service
I was recommended L&C by two colleagues and I’m so pleased they did! L&C were extremely fast getting my mortgage application through and all my questions were answered very clearly and quickly by my case manager. Bhumi and Syeda have both been fantastic throughout. As a first time buyer, I had no clue about the process and they guided me through everything perfectly! Thank you
Moya Hain is a fantastic mortgage…
Moya Hain is a fantastic mortgage advisor. Very responsive and clear explanations.
ok so long as there are no complications
Good advice and helpful with getting me a mortgage deal. However, when I had trouble with the mortgage company (Santander) being extremely slow over a complication with the deeds of the house I was buying, I asked L&C for help but several emails were ignored. I was unable to talk with the mortgage company directly due to having gone through L&C.
Overall I'd say they are ok so long as complications don't come up.

Reply from L&C Mortgages
Thank you for the professional…
Thank you for the professional handling, timely updates, and quick actions. Your support made the entire application process smooth and stress‑free.
Top class service from start to finish
Top class service from start to finish, kept in communication and answered all questions promptly and throughout, highly recommend
Jonathan was great
Fantastic service and helped us deal…
Fantastic service and helped us deal with the mortgage process easily and with minimal confusion
Initially had some issues due to…
Initially had some issues due to breakdown in communications but got there in the end.

Reply from L&C Mortgages
Great service
Great service, very supportive and we got a good deal with out mortgage application. I strongly recommend them
Client manager Chris was exceptional
Our client manager Chris was exceptional. Knowledgable, empathetic and efficient. No stress involved and remortgage sorted within two phonecalls.
Excellent service from start to finish.
Excellent service from start to finish.
Kriska was amazing.
Great experience from start to finish…
Great experience from start to finish have used twice now and would continue to do so
We used Ellen to help with our first…
We used Ellen to help with our first mortgage, great communication from day one, regularly stepped in to check in. Found a very good package that suited both our finances and circumstances. Would highly recommend!
Staff who know what they are doing.
The case worker and broker are friendly…
The case worker and broker are friendly and timely in their communication
Highly Recommend
Everything was clear and professional from the outset. I was kept informed throughout and given clear options. I would highly recommend.
Very good customer service and dealt…
Very good customer service and dealt with friendly, helpful staff
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