L&C Mortgages Reviews 

18,395
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and extremely quick to answer any questions along the way. Consumers note that the overall journey of finding and securing a mortgage is remarkably smooth, stress-free, and handled with great professional efficiency. However, some customers also noted that communication could occasionally become slow and direct responses were sometimes delayed during busy periods. A few people felt that the guidance provided lacked consistency or proper transparency, making certain key stages of their application much more difficult than expected.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing advisors as professional, knowledgeable,... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional mortgage advice.... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful advisors who communicate clearly... See more

User experience

Customers consistently note positive experiences with user experience, finding the process seamless and... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support is generally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service. Stephen was brilliant at answering any queries I had and kept in touch at every step of the way. I was even contacted when there was a better mortgage rate available and... See more

Rated 5 out of 5 stars

2nd time we have organised our mortgage through L&C, and once again they didn't disappoint. Finding the best deal to suit our needs, finding way to improve affordability and being proactive as rates... See more

Rated 5 out of 5 stars

L&C take away all the stress of finding and sorting a mortgage. They make contact when your current mortgage is running out so you can sit back and relax knowing you’ll hear from them when the time is... See more

Rated 5 out of 5 stars

From the first step of filling in a mortgage calculator online getting a distinction in principal straight away to getting my mortgage application accepted took less than two weeks. Stephen Brownle... See more


Company details

  1. Mortgage Broker

Written by the company

L&C is the UK's favourite mortgage partner. We're a fee free mortgage broker & adviser and our entire mortgage advice service is fee free with no hidden costs or surprises. Call & compare 1000s of rates from over 95 lenders. Open 7 days a week, including until 8pm Monday to Thursday.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

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Replied to 96% of negative reviews

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4.6

All reviews

(18,395)

1,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful once again...

James has been really helpful once again in helping find and apply for a mortgage. Information provided has been clear and helpful when making my decision. Will be using again

August 12, 2026
Rated 5 out of 5 stars

Great experience overall

Great experience overall

I had a good experience with L&C Mortgages and, in particular, with the broker who handled my application. The process took longer than expected and there were a few frustrating delays, but most of the issues were related to the lender and underwriting rather than L&C themselves.

Throughout the process, the team remained helpful, professional and kept working on the case until everything was resolved. It was definitely a case of “better late than never” — it took some time, but they got the job done.

I appreciate their patience and persistence, especially given the complications with the lender. Overall, I would recommend L&C to anyone looking for a mortgage broker.

August 12, 2026
Rated 5 out of 5 stars

Life Savers!

Ian was a life saver when it came to getting our mortgage sorted, will definitely work with them again.

February 12, 2026
Rated 5 out of 5 stars

Amazing service and help

Roy was immensely helpful and went through everything so we could understand how the entire process worked, definitely will use for the next time

August 19, 2026
Unprompted review
Rated 4 out of 5 stars

You found a suitable type of mortgage…

You found a suitable type of mortgage for me and gave good advice. There was a slight delay caused by an initial miscommunication to the mortgage provider, but this was rectified when it was found and then things moved on.

August 8, 2026
Rated 5 out of 5 stars

Outstanding service from Sean Hudson at…

Outstanding service from Sean Hudson at L&C Mortgages ⭐⭐⭐⭐⭐

I honestly couldn’t recommend Sean Hudson highly enough. He helped me with both my residential and buy-to-let remortgage cases, which turned out to be quite a complex situation, but Sean handled everything brilliantly from start to finish.

He was incredibly patient, personable, friendly and professional, and always took the time to explain things clearly and make sure I understood what was happening. His communication was excellent throughout, and he was always approachable, positive and genuinely pleasant to deal with.

Even when things became complicated, Sean remained calm, helpful and reassuring, and he went above and beyond to help get everything moving in the right direction.

It’s rare to come across someone who combines such a high level of professionalism with such a genuinely friendly and cheerful personality.

A massive thank you to Sean for all his hard work. An absolute credit to L&C Mortgages and someone I would have no hesitation recommending to anyone looking for a mortgage advisor. 5 stars all the way! ⭐⭐⭐⭐⭐

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, Efficient & Helpful!

My advisor was extremely quick, efficient and helpful. He was great at explaining the ins and outs of the process, especially important being a first time buyer. He was also very prompt which was very important within my specific information.

August 8, 2026
Rated 5 out of 5 stars

Amazing communication

Amazing communication, Adam and Kiera helped with any questions, explained everything in detail and were extremely helpful.
Always received a fast response and they have made the process so smooth and stress free

August 15, 2026
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Stephen was brilliant at answering any queries I had and kept in touch at every step of the way. I was even contacted when there was a better mortgage rate available and switching was made effortless. Their service made the process of buying my first home stress free and easy going. I would heavily recommend and will be using in the future when I’m re-mortgaging.

May 30, 2026

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