LANDMANN UK Reviews 

Quality product, good price. Excellent delivery.

Website was easy to use, delivery was fast and efficient, communication with LANDMANN was excellent and the goods were as described.

Great service had a slight damage issue and was very fast to resolve........very pleased with the BBQ

I have written to your customer service team regarding delivery date as I will not be at home on the dates available.
No response!

Scarlett,

A true mark of a good company is not necessarily the supply of their products although of course important, it is their customer care and the Customer Care I have experienced from Landmann has quite frankly been exceptional.

I have absolutely no doubt this damage was caused during transportation but to be fair the guys who delivered it were extremely careful when putting it inside my house but at no point have Landmann challenged me nor disputed the damage.

I am very pleased with the way Landmann, but especially you Scarlett, have dealt with this matter and I will certainly have Landmann on my shopping list for future BBQ and BBQ related requirements.

I would be happy for you to share this email and it’s contents with the Senior Management at Landmann.

Item delivered with damaged parts on 15th January. Emailed immediately and followed this up with a phone call the following day. I was told that they were working through a backlog of issues after Christmas and I should await a reply to my email.

I received an email back on 19th January offering to send replacement parts. I called immediately to confirm that yes, this is my preferred resolution.

It is now the 20th February and despite making two further phone calls where I was assured parts were on their way - nothing.

This half built monstrosity has been sitting in my living room, getting in everyone’s way, for over 5 weeks now.

I asked if they would send me a free cover as a good-will gesture (seeing as they’re being given away free with new purchases now anyway) and was told maybe, but this would have to be approved by a manager first. I haven’t heard anything further on this.

No one at LANDMANN appears interested in putting this right. It is me doing all the chasing. I waited before posting this feedback, hoping a resolution would be forthcoming, but at this stage all I can say is: AVOID this company.

I accept that things go wrong from time to time. I tend to feel very positively about companies that resolve issues well, and would still tend to recommend them. That is certainly not the case here. When things go wrong at LANDMANN, you’re going to have a lot of hassle resolving it. I’m still waiting and won’t be holding my breath.

Update: I received the replacement parts today 29/02/2024. LANDMANN did also send me a cover, which I had requested by way of a goodwill gesture. Glad this is all resolved and the cover is appreciated but I remain disappointed that it took more than 6 weeks to reach this resolution.

Hi I ordered a replacement grill for my Landman BBQ.
On your website is only showed one grill so I assumed that all grills were the standard size.
My friends bought it out to Cyprus for us only to find that it does not fit our landman BBQ.
It may be worth stating the sizes on your website,
I have photos if you are interested.
Kind Regards Lance Streeter/ Jackie Parker

I was very happy with quick service after choosing a LANDMANN bbq for which I’ve had my eye open for buying this product for the last 10 months then was out of stock but then advertised at the sale price I wanted . The delivery driver was very helpful in getting the product into my garden . As of yet I’ve not unpacked to use I have nothing more to add

Good quality, timely delivery and good price.

Item arrived damaged, slow replies to communication took 5 days and that was after complaining. New parts sent out FOC. Looks good but not used as yet.

Purchased the BBQ and it was delivered in a timely manor, very well packed. Putting the unit together was straightforward if a little time consuming but no hassle. I am not the fastest diy person to say the least! Very pleased with this BBQ (Triton 4.1) highly recommend it and now looking forward to it's summer use.

Customer service is exceptional. Somehow lost the bottom grate to my Komodo bbq. Searched everywhere to replace at local outlets with no luck.
The part was not shown on Landmann website. I emailed them direct. They contacted me via e mail and kept me up to date on what they were doing. Having sourced it they posted it to me all free of charge
Excellent all around.

BBQ arrived with two big dents in the hood emailed them twice about it no response customer service is none existent I buy a new BBQ literally every couple of years and won’t be buying anything from this company again poor service

Great item, Build was easy you can feel the quality as all bolts line up and it has a good weight about it which is different to barbecues I've bought in the past.
Thanks very much I can't wait to use it in the summer.
A***********

Edited:**** very good service- a company representative reached out to me right away to rectify the situation and sent replacement parts as well as tips for how to get the best performance. In truth I haven’t replaced the parts yet due to terrible weather and illness but I am much more confident that the issue will be resolved and the company will stand by their products and make the situation right. ***I got the triton 4.1Maxx m as a gift from my dad, got it at a great discount and was very excited. Had to wait a couple weeks for my adult son to help me assemble it, but together we managed using the rather sparse pictorial instructions, it wasn’t too difficult though, and we had it together in good time.
After hunting around and spending £79 to buy a small gas canister, (really difficult to find regular patio canisters these days!) I bought some really nice steaks at butcher’s to make them as a thank you. Well, this otherwise impressive BBQ will simply not go above 250 degrees. So the food was cooked but not seared, and cleaning it without those really high temps isn’t easy either. Have just tried again a week later, same issue.
I’ve tried resetting the regulator and will check for leaks.

Additionally, the blue lights on the knobs don’t stay on.

Also, the grille cover that was suggested online didn’t fit and I had to pay to send it back, the correct size was out of stock by then.

The N8Werk-brand rice cooker and stand mixer are very good quality and work perfectly.
The delivery was mixed up and only one of the items was delivered, I had to call and speak to Landmann to resolve th issue, apparently the second packet was returned to the sender for some reason. They sent again the item to me, which I received after a few days.

Product: Triton Max 4.1 (Sapphire black)
Review post grilling salmon on cedar board, steaks, burgers. 2 month review.
Online order: Okay
Shipping: Okay, delivered on palate
Assembly: assembly required (I enjoy this).
Build quality: Poor. Thin sheet metal used throughout including the support posts, could easily bend if bumped in the wrong place. Back panel came bent. When assembled, the front storage doors does not sit level (ie the frame is NOT square) so a bit of an eyesore. More sheet metal making up the front panel (where the gas knobs are) making the panels poorly align/not level when screwed together and I feel they could bend and break if someone were to fall on it thus ruining the grill. Each knob requires an atypical battery to power each knob's LED light. Another battery used for simultaneous ignition of all burners. (6 batteries in total). Grill top/lip is decent quality and decent thermometer. Practically a 1-inch wide gap along the entire back of the grill between grill top and grill base as well as large vents in the back (ie good luck maintaining high temperature on a windy day - we were struggling). Color scheme is nice (stainless was sold out, I picked black/stainless option). Fits most patio gas (eg calor or flogas including gaslight).
Burners: GOOD. Per manual, gives good total kw/btu per square inch of grill space. Not yet sure of any clear hot spots or not, need to do further grilling. Thin flame tamers that will rust and fall apart in 3-4 years. Plan to buy replacements early.
Grill bars: Enamelled steel – somewhat rough texture. Removable center for accessories, but this makes it difficult to clean between the angles/joints. I would still prefer simple straight bars for ease of cleaning.
Durability: Again as mentioned cheap sheet metal used throughout thus easy to bend components, could easily be damaged if someone where to fall on it or the grill happens to fall over for example. Some mild rust appearing near grill top despite good cover from rain. Utensil hooks on left of grill entirely rusted already. The wheels are complete junk and make the experience of the grill a nightmare. It came with hard plastic wheels with a wheel axle 1cm from wheel axis, resulting in castor wheels that refuse to rotate, making something simple like moving and turning the grill into a viscerally unpleasant experience. I have bought new wheels which are a bit softer and have a larger caster angle making this much better. Maybe some people like lots of noise, rattling, and grinding when attempting to jerk a grill around.
Summary: 4.1 grill able to provide the needed heat in good conditions but suffers otherwise. I would be concerned about the 3.1 performance. Replace the wheels. I wish the grill had a thick steel/aluminum tube frame extending to the tabletops for support and moving. If you have the money, simply buy a Weber grill (it will last you more than a decade).

The Pizza Oven arrived very quickly and was well packaged, there was a very small dent on the outside near the handle but it was purely cosmetic so didn't concern me. The instructions were clear and the device operated perfectly. I will happily use Landmann again.