Land Rover Reviews 1,280

Am owner of a Land Rover EVOQUE Diesel
I love this car which runs extremely well. The 4 wheel is exceptional and the inside is well designed.
PROBLEM
My car bumper has been serious ly dammaged by another vehicule
The new Bumper has been on order for now over 9 Weeks and the part has not arrived yet at my Land Rover garage cannot get any supply date from Land Rover system.
For a Luxury Car Company it is NOT ACCEPTABLE
Surprising that they treat current customers in such way. No courtesy vehicule proposed
How can one accept to have his car bloqued for so long from a Luxury Car Company

The JLR vehicles are fabulous to look at but that is as far as it goes.
Too many faults many of them being manufacturing issues and JLR do not take responsibility.
My Range Rover Evoque is a 2017 model with less than 50.000 miles on the clock. I have had to replace the door locks due to them being poor quality and failing.
The front panel came off and broke in slight flood water and my Windscreen starting leaking.
JLR were not interested when I contacted them they said I would have to pay for diagnostics!!!!!
Took RR to windscreen specialist who removed, sealed and refitted my screen for £192. JLR wanted £250 an hour just to diagnose.
The windscreen specialist advised me he does on average 6 RR a month with the same issue insufficient bonding along the top of the screen.
JLR - appalling customer service, no accountability and poor quality parts on such expensive cars. SHAME ON YOU.
I will not be buying another one!!!

Given that reviews from owners & media indicate LR are a substantially less reliable brand, might it account for the abysmal availability of spare parts due to demand?
Be very aware if you develop a fault rending the car unusable you may be using the bus a deal longer than anticipated. Currently waiting over 3 weeks for a key.

Well over a month now & beyond the dealers hoped for delivery date and the last one having involved the Client Relations team. The dealer hasn’t been able to get any thing further from his Regional Account Mgr either. Contacting LR again today via their chat service I met with an apologetic response from ‘Precious’ "We are not responsible for retailers, there is not much we can do in this regard, the manufacturer has no involvement in this regard".

great reception as soon as the automatic doors opened the sales team (chris and co ) were very professional ,they made buying my new car a pleasurable experience nothing was too much trouble to them thanks all..

Had an issue with my Defender whereby I was unable to drive it any further. I had a call with LR assist, very professional wasn't on hold, a location link was sent to me so they knew exactly where I was and Chris the technician was with me in 90 minutes. He was able to get me moving and even came back to my home after doing a few miles to ensure the car was running well. He's just been back to finish the fitting of part. Very professional and great service given the circumstances.
Thank you all.
Matt

Range Rover Sport 2023, rear brakes need replacement 20k miles. Radiator was replaced multiple times due to coolant leaks. Bad service with undercarriage cover broken multiple times

Avoid Evoque and Landrover, I've had my car for 2 years continuously having issues. Biggest one is it emergency breaking whilst I'm driving with me and my family in the car. READING service team are the worst. They've not taken anything seriously, I've had to esclate to Landrover UK. Serious Safety risk noone allowing me to reject the car on safety grounds.

To make matters worst due to Range Rover Sport security issues, despite having an Evoque, my insurance has gone up from £500, to £900 and now £1500. With many insurers refusing to insure my car including Landrover.

Don't waste your money!!!!

NEVER USE THIS COMPANY!!!!!
Once again car dropped off for a repair(hybrid that wont run on electirc!!!)....book over a month ago(first appointment apparently)......dropped at 9.30 and told when I called them at 4.30pm that no one has even looked at it......not the first time.....this company is a disgrace.....NEVER USE THEM!!!!!

Bought a used car from marshals Land Rover. Milton park. The service I got from Fiona Taylor was fantastic I was made to feel welcome and appreciated the work she done.
Mark

Disaster of a company. Discover 4 broke down in France under warranty. Took 2 months for the warranty service to recover it to our local dealer, with hire car only provided for 2 weeks. Then told that it has to "join the recovery queue" and will take 4-6 weeks before they can even look at it. Complete joke.

There is no doubt the cars are beautiful and make you feel great.
The reliability and the customer service is appalling.
I bought a brand new range rover autobiography 113k and it recently passed the 3 year warranty.
My boot strut pin ball snapped and have been handed a quote for £2500 is not acceptable.
I have only done 25k miles.
You really need to work on reliability and customer service. I will most likey never purchase another landrover.

I went to Land Rover Dick Lovett Melksham with a Disco Sport for a steering rack recall.
Because there were "no issues" with the rack, they simply changed 4 nuts.
Exactly one month later, the steering is making an awful noise. Would normally visit my local garage, but since the noise was coming from the only part LR touched recently, i visit them. Only to be told it has nothing to do with them. They didn't replace the whole part, so if it is now buggered, it is just a coincidence.
A quick google search tells you the steering rack in this car is a well-known issue.
In other words, if i had booked this recall just one month later, the noise would be there, and they would have changed the whole part free of charge, knowing very well they built an awful engine with awful parts.
What a difference one month (and a lack of shame and accountability from JLR regarding their infamous Ingenium engine) makes.

Have a 2016 Range Rover Autobiography LWB with 60k on the clock.
Both steering knuckles are cracked and require urgent replacement at £2,500+
Land Rover already know about this safety concern and refuse to issue a recall. The ministry of transport must be asleep at the wheel for not insisting that JLR get on top of this issue immediately
Interesting that is was at the dealer ship for a completely different problem but was out on the ramps and the areas cleaned back to check for cracks that I suspect they were expecting to find!!!!
JLR for goodness sake do the right thing!!

An absolute joke of a company and will never buy a Land Rover again ! DPF has gone with no warning. Tried to book vehicle in for repair and earliest was in 7 weeks time. Can't get the parts either and Land Rover want to charge us a few grand to repair it but can't give us a date as to when and likely to be months not weeks !

Our car lost all electric functions and ceased to respond to anything but the wheel. My young family were terrified as we came to a standstill after losing all control over the vehicle.
Still waiting for a replacement car more than 12 hours later. Stuck at the side of the road over 13 hours later! Will never buy another Land Rover

Poorly serviced Land Rover SV (16000 on…
Poorly serviced Land Rover SV (16000 on speedometer) at Inchape Guildford Jaguar Land Rover. (We own 3 new Land Rovers). Within weeks of service the coolant needed refilling and a couple of months later the car had to be taken back in for brake pad replacing. Poor customer service generally - difficult to get hold - lots of automated responses & zero apology. Has left us with doubts the car was actually serviced at all.

Not filled with confidence by Land Rover UK MD Paddy McGillyCuddy either.

2 complaints in 2 days on 2 different cars at 2 different Land Rover dealers.
Both Sytner in Ascot and Inchcape in Guildford have failed to provide a vaguely satisfactory service.
In Ascot various bake components were replaced including the vacuum pump but this was left with an oil leak dripping onto the exhaust.
In Guildford they failed to contact me regarding lone car availability so I wasted a 40 mile round trip.

Awful service. Our car was not road worthy after having Land Rover road side assistance come out and say our rear diff had gone however, given this we still had to drive the car to the Barnet branch to drop off to be fixed and receive our curtesy car under our warranty. When we arrived our car was not on the system and was rejected by the customer service team due to not having the room. We then had to ring up who we spoke to previously to confirm we had a hire car and we were to drop our car to the Barnet branch. We were then given the number plate of the hire car which we could clearly see outside. We were still rejected and had to call back again for them to communicate with each other instead of my partner playing messenger to sort the issue. We then had to wait another hour for the hire car to be “cleaned” (we had already been there 1 hour sorting out the issue and driven an hour to the branch) only for it to smell of smoke, not cleaned at all so what was the hold up. Joke service. You pay all this money and get nothing back.

Invited to book appointment for land rover evoque safety recall, did so with Synter Portsmouth. Estimated 4 hour job took four days to replace steering column due to corrosion. Three weeks after collection due M.O.T., mechanic found several bolts detached from steering arrangement laying on plastic underplate, located under steering column, mechanic secured them. Contacted Synter, information passed to service manager with no response.