Land Rover Reviews 1,280

I have had an on going complaint with Land Rover now for over 6 months. My car was booked in incorrectly for work it didn't need doing. On leaving the dealership my back window with out me activating it kept coming down at various points. I could not control this happening and reported back to the dealership asap. Know-body cares, called every number available and sent numerous emails, still flighting for a problem the caused to be rectified. The most frustrating company on earth to deal with regarding aftersales and care. Would never buy another Land Rover again knowing what the customer service is like - BEWARE

Purchased an Evoque January 2024 from Lookers Battersea Landrover and like so many people on here have had a nightmare with the car. It was less than 4 years old and is now on its third battery which of course isn’t covered by the warranty. AA have been called out 3 times in the year. Dodgy electrics that the AA man said could be caused by the battery however the battery shouldn’t keep running down so it must be an electrical issue and to take it to Roger Young Landrover Saltash for diagnostics. £600 later and only a new battery as they said there was nothing wrong! I decided to sell the car (at 9 months) and they gave me a verbal offer - however when I agreed to go forward (less than a week later) the offer was £1500 less! Having lost £900 a month on the car in 9 months I would never buy another landrover - the car is beautiful and when not going wrong, amazing to drive. However the service and support you get vs the cost means I would never get another.

I bought my land rover discover sport a years ago, soon as I bought it, I took it for a service they found so many fault, I bought it from a private dealer so I couldn’t take it back. I paid £6000 to have it fix, know the mechanic said it need a complaint new engine which will coast me £21000, I am so angry as I didn’t want the car but my family wanted it so much. I do not earn much and I cannot afford this expenses at the moment. I am so down that I don’t know what to do. I have 2 foster children and 2 of my own and know I need to buy a new car and I don’t have the money, Never again will I buy a Land Rover. Can someone advise me what I can do?

What started as a dream purchase has become a year-long nightmare. My Range Rover Evoque, a supposed symbol of luxury and quality, has spent almost an entire year in the repair shop!
From breaking down in the first week of picking it up, the issues have just cascaded. The garage my car is at cannot fix the problem and don't believe it can be fixed. Every time I get a glimmer of hope that it's fixed, another problem surfaces. It's beyond frustrating to pay a premium price for a vehicle that's spent more time with mechanics than with me.
But the mechanical failures are only half the problem. Land Rover's customer service has been abysmal. It's shocking how little they seem to care about a customer who's been without their vehicle for so long.
This experience has completely shattered my trust in Land Rover. Their reputation for quality is clearly undeserved. If you're considering an Evoque, or any Land Rover product, be prepared for potential reliability issues and a customer service department that seems determined to ignore you. I deeply regret my purchase and urge others to think twice before making the same mistake.

Only giving 1 star because I need to chose something or would've given 0.

AVOID LAND ROVER MOTHERWELL AT ALL COSTS!!!!!

Bought a pre-owened Range Rover Velar in April 2023, within a month it was back in checking the power to screens as 1 was intermittently cutting out. Advised it was fixed. Fast forward to March 2024 and I reported loss of power which resulted in the car switching to limp mode twice whilst driving on motorway. They gave me it back 2 days later advising all was fine as they had rebooted battery. June 2024 I contact them to advise still losing power so the car goes back into them and they still have my car (as of 30th December). In this time they advised the turbo needed replaced and then the engine. Yes done under warranty and yes they provided me with a courtesy car which is a newer age, however, lesser model to what I am paying for. I have now made 7 finance payments to the car as well as insurance payments whilst my car is sitting on their forecourt. Constant chasing them up for updates and now ignored emails. I emailed the Branch Manager on 9th December with a formal complaint and he couldn't even acknowledge my email. Today the Servicing Manager finally returns my call to advise as far as they are concerned they have kept us mobile and basically take your car back and won't offer any goodwill. I have demanded an email breaking down what parts have been replaced and what warranty these now have - be interesting to see what they say.

Absolute joke - customer service is horrendous and I can honestly say I will never buy from them again!!!!

Wow, Just Wow! Avoid!!!!! Avoid!!!!! Avoid!!!!! Avoid!!! At All Costs!!!!!

Worst, most appalling experience dealing with any garage or any company in my entire life!!!
Evoque with 5,000 miles from new had fault with 48v battery that nearly caused a fire under passenger front seat whilst my wife and children were in the car!!!

Vehicle went into Range Rover Southend, no worries they said? Any parts that are found faulty will be covered under a safety recall N836 for free.
Currently and still ongoing over two months of our car being with them and no courtesy car offered, over 35 unreturned calls made by myself and my wife to them, many many ignored emails to them, dealing with 6 different people along the way, we have ended up with a £3,000 pound bill for items that are listed as covered under a recall that they are now saying they are not covering?

Astonishingly all the parts recall parts we have been charged and invoiced for were said to be fine on a video sent to us by Range Rover Southend the first day our vehicle arrived with them on the 1st of October and then by the 13th of November whilst our vehicle had been constantly in their care these recall items all of a sudden needed replacement and we had to pay! 🤣 This place is an utter joke!

Please, Please, Please I beg you, do not take your vehicle to these people!!
The outright incompetence, staff negligence and disjointedness running throughout this business has left my wife and I in utter astonishment.
I would not wish this place upon my worst enemy!

!

The worse customer service experience I have ever dealt with. Car has been in to check on engine light three times this year and after having the car in for two days the first two times nothing was solved . Third time around they have had the car for a month and still nothing has been done . I have been told they do t know when I will get the car back. In the meantime, no courtesy car because I did not buy the car from that specific dealer ?

Bought a new Defender Commercial in 2022 from Sytner Land Rover Stockport.

The vehicle has been superb, no faults to report in two years. l've not had to deal with Sytner very much except for a recall to update the security and another to fit some missing USB ports.

Overall l have no complaints, except Land Rover put up the price £4,000 after l placed my order. And despite me having signed the paperwork and left a deposit it was a case of pay the extra £4,000 or have your deposit back.

I think this was Land Rover and not the dealers fault. And as the vehicle has been so good l am still giving five stars.

Also residuals have been very good, two years down the line it's still worth 80% what l paid for it.

Ongoing Issues with Range Rover SV

I am writing to follow up on my ongoing Trustpilot reviews, the latest of which was posted on December 10, 2024, concerning the unresolved issues with my Range Rover SV.

I must express my growing frustration regarding the lack of response to my emails. Despite my attempts to communicate my concerns, I have yet to receive any acknowledgment or resolution, which has left me quite disappointed.

The response from Vertu Chesterfield to my previous Trustpilot review highlights the ongoing communication issues with your team. Scheduling a service appointment for December 18, 2024, without providing a courtesy car is unacceptable, especially considering I lost use of my vehicle for 32 days during the prior visit to the workshop.

Due to the persistent issues with my Range Rover, I have been forced to arrange a hire car. This situation has been incredibly stressful, particularly as I rely on my vehicle for daily activities. The unresolved problems have not only caused significant inconvenience but have also affected my peace of mind.

Apart from the initial sale and even then they asked for more deposit even after agreeing sale. After 4 years and no missed payments they are such a shocking company and wouldn’t recommend Range Rover to anyone!! The name is just a name!! Beware this company are not the prestigious brand they’re made out to be. Their partnership with Blackhorse finance is nothing short of being a scam and try and fleece you for every penny! AVOID! Go to Audi or BMW. Shambles

Cam chain broke at 77,000 miles - car was always serviced. Cam chain is said to be not a serviceable item, nor at that mileage was it necessary to change. My online customer services complaint was left unanswered.

I purchase a second hand Range Rover Evoque. The warranty premium cover will not cover the cost of the replacement of the cam chain because of a. The expense and b . The unreliability of the cam chain. Hatfield’s Shrewsbury told me there was a 6 month waiting list to get new cars booked in with them just for diagnostics so asked me to look elsewhere. I still haven’t had an answer from Customer Services who were messaged on line over a year ago.

I really would appreciate a solution to this and my car fixed reliably.

Very bad customer service in cheater branch because they don’t respect the customer and very bad service so don’t trust them

Called Land rover assist and told them my car had a hole in the tyre. They patched the tyre and said that it could be driven to a garage. It wasn't and the tyre blew again whilst driving causing a near accident. I called again and said it needed to be towed. Land rover assist said they would patch it again but not tow it. i explained that this is not road worthy and i wasn't willing to put my life and the lives of others at risk with this solution. I was told that was the only solution they were willing to offer. Land Rover assist are putting lives at risk to save money. They really should be closed down. I will be sending a report to the police as they should be aware that this company are sending cars back on to the road knowing them to be dangerous.

JLR, very poor aftercare customer service. Lovely car when it works, however 50% of time car does not work and the poor Customer Service you receive when you are trying to fix the vehicle is non existent. Buyer Beware.

Absolute farce. From the minute my car was taken in. It was scheduled for 2 recall jobs (FREE JOBS MIGHT I ADD). We brought it in for 10am as asked an was told it'd be done for 6pm. By 5pm we hadn't heard so we rang an were told to head for the car which we did. We're a good 40mins away so after half way of being there the man rang us back an said the car was still in pieces an the mechanic had gone home for the weekend. So itd be Monday which I was not happy about, noone let us know. If I hadn't of rang there was no way I'd of known as noone had the courtesy of ringing us an we had to chase up on top of wasting our time by heading there an fuel cost. By Monday we were told as it was being updated the previous owner had it mapped so the car system had shut down an it wouldn't start at all due to something yous had done????. Obviously we had your car which hasn't moved all the week when we had it. They said they would have to replace the whole system an they couldn't override it which they quoted £3k+ as you imagine i wasn't happy. Being such a big known firm I'd of assumed you were prepared for something like that. But NO it was coming in as my cost even though it was done by yourselfs. All week the man we spoke to was keeping us posted an said we had till the Friday (3-4 days) to sort the money an pay for the whole thing to be repaired. Otherwise we would get charged for the car being in your care an the car you borrowed us which we did say it could be picked up anyway as it wasn't being used. I then had 2 days to sort my car to be collected by a recovery as I was on a clock. I had to pay £100 for the collection an £300 for the map to be sorted by a garage near to home. On top of being told all week my car didn't start which was a lie as my husband got in an it turned on. Surely if you are diung things like that they should be prepared to fix it. Ontop of wanting to charge me over £3k+ later in the week after declining the work they were really rude when my husband was calling which is not acceptable clearly down to us not paying them to do the work so they weren't happy. I'm not out of pocket of £400 due to 2 jobs you did that were recalls. An top it off I had a video with the mechanic showing me what he did to telling me there's several oil leaks an wanting me to pay an extra £2k for jobs like I'd trust you to touch my car again. Ontop of me having problems at home you kept my car for nearly 2 weeks, threatened to charge us for storage an the car you lent us which I offered someone to come an get it as I had surgery on that Monday so it was all put on my husband to sort as I couldn't drive on top if him working lomg hours also. I have never known a company to think thats ok to treat there customers that way it's absolutely disgusting. I have spoken to 2x follow up calls about my experience an told them I will be going to head office today.

Our discovery sport is coming up to 3 years old and we received a letter from Land Rover in early November reminding us of this and offering an extended warranty for £756 for a further 12 months. Knowing we had until mid Dec to arrange this I am now astounded when we go back to arrange this that the price in 3 weeks has jumped by 24% to £956! We have been in contact with JLR asking them to honour what they provided less than 1 month ago to an existing customer but they are quite simply unwilling to do this which I find astounding and of poor practice for a loyal customer - shame on you

We spent £135k on a Range Rover P460e Hybrid autobiography which whilst it drives wonderfully and turns in amazing small spaces for such a large car thanks too it’s 4 wheel steering setup it is badly let down by its InControl app. A better name for it would be the NoControl app. We also have Tesla whose app is extremely easy to use and reliable. Unlike the Landrover app which appears to be the combined effort of 50+ of Landrover’s sub contract parts supplier. Hence the most likely reason only a few features of the app have ever worked. The most annoying thing being the local dealers refuse to accept the car in for service and simply refer you contact the InControl support by phone or email who then treat you like a Landrover engineer asking to delete the app reinstalled press this button in the car for 30 seconds then take the car for 2 Mile run! When we paid so much for a car we expect to be able to return to the dealership for them to fix it not use us as their unpaid employee when we have better things to be doing. We tried everything they said and it still does not work fully on all the features.

Don’t trust there promises,spent 60k on used discovery but had 3 faults when picked up and told to get help yourself , warranty pointless told need to wait 6 weeks to get fixed

Absolutely appalling. Completely ignored my questions and challenges. I’ve lost a lot of money I could ill afford to loose. I had extended warranty which seems to cover zilch. In the words of Mr Bates v The Post Office “ we’re just skint little people”. I simply don’t understand how a huge company like this gets to continuously receive such terrible reviews and continue without challenge. Disgraceful and dishonourable.
It asks for a date of experience - mine challenge has been going on for the last 6 months.

Worst company to deal with. Service don't reply to e mails or answer phone calls . Select sales and they answer promptly then complain when you ask to be put through to service , which they can't !