Land Rover Reviews 1,280

Dropped my car off for service, MOT and recall.. everything fine this morning, staff polite and friendly. Phone call to say hold up with the service but would call back in 20 minutes, I called 13 minutes later to advise if service hasn't been done then leave it as I need my car, but was told my car was ready and away to get washed and hoovered... car wasn't washed or hoovered , spoke to one of the managers who offered to collect my car and get it valeted which I explained I would pay at my usual place to get it cleaned as I don't love local would cost me as much in fuel... so basiclly you offer a service yous don't fulfill, take the money and it's not cheap for a service, it's like thanks see you later got your money now... if a hold up with the service surely communication is key?? Not one person could tell me the reason, offered to call me tomorrow.. don't bother.. as for the gentleman that was dealing with me if he has any confidence issues dealing with the public then as a company you need to support him with this... certainly a different experience when collecting the car, dropping it off yous couldn't be nicer... WORST experience ever!!!

Had an excellent Customer experience at Kendal Land rover this weekend, Polite and courteous on the phone setting up the service and a professional and welcoming experience when visiting on site. Having previously had a bad experience at a nearby BMW dealer, I can absolutely recommend these for a great experience. A shout out to Georgia, and the manager who helped me move some items from car to car.

I bought a new Evoque PHEV in November 2024. On January 11, one of the keys would not work. I changed out the battery, and it still did not work. I contacted the dealer where I bought the car (Imperauto in Valencia) on January 11. Since then, I have been sent to the Gandia branch of Imperauto on three different occasions. Each time wasted four hours plus. They still have not been able to fix the key or provide a new one that works. So here we are over two months later, and I do not have a spare key for the car. Unbelievable. A flat battery in the key has lead to all this???

Update.
As of today, I still had no useful response or resolution from IMPERAUTO or from Land Rover itself. I went to Denikey, a business that specialises in making and repairing/reprogramming car keys. In 30 minutes they reprogrammed the key and all is working properly. IMPERAUTO and Land Rover ought to be embarrassed and ashamed. When I suggested they should cover my cost (the car is only 5 months old), they strenuously denied this.

I stupidly purchased a brand new Evoke without reading these reviews. I read about performance etc, but not about the biggest issues with this car. Starting with insurance, this car probably has the highest insurance costs on the market, why? Because it is the most stolen car in the Uk. They failed to tell me this when I purchased car. Value, my car has dropped in value by over £30k since I purchase it two years ago. Computer, the car’s computer is always going wrong, it often requires software updates or it will stop working. It is actually scary when you are driving and the cars panels switch off for no reason. Service, be prepared to pay big money on service of this car, especially as every year that passes the problems with the car continue to escalate. It is a complete joke, this company should be embarrassed to how bad their cars are in addition to all the extra costs. Yes, they look nice but that is all. Do Not waste your money with this company as it will only bring regrets as it did to me and many others.

Worst company ever! Have had a discovery sport of which caused nothing but problems, sold it for discovery 5. Full landrover history with 50,000 miles on clock when engine just died with no warnings. £17,000 repair bill and JLR don’t want to know or help in any way!! Most un-reliable cars ever and don’t ever want to help!!

Encountered a vehicle problem four weeks after buying a brand new Range Rover Sport. It then took seven weeks to get this looked at with the Land Rover dealer. The car then went into dealer and seven hours later still sitting in garage and not even looked at. Having a fault on a £100k plus car inside first month is unacceptable but if you then add in seven weeks wait and the dealer letting it sit in their yard for seven hours is not the service you expect for a premium brand.
The final nail is contacting Land Rover customer service to be told they were not getting involved and contact their dealership.
Unbelievable customer service and vehicle reliability. My daughter bought a second hand Ford from Vardy that had an issue but were totally looked after. JLR should maybe learn from this.

I wish I had thoroughly read and Listened to the reviews before buying my car.
I've had an Evoque for 7 months now. The first day I bought it, I had the belts changed as suggested by everyone. In the 7 months I have done 3k miles and the car has done 102k miles 3 weeks ago I had an MoT and service carried out. Last week the car just stopped dead. No warning etc. I had the car recovered to a independent Land Rover specialist. They have just contacted me to say that the top half of the engine is knackered. Bent valves etc. The car has thrown a tooth ( ? ). This has just happened yet the car has been meticulously maintained . Upon phoning JLR they do not want to know as the car is over 10 years old. The garage has said that this is a common problem. I'm so annoyed but annoyed with myself as EVERYONE said do not touch a Range Rover. I took my time to find one which has been well maintained but it has made no difference. They are not fit for purpose and its embarrassing that they are deemed a top company. I've a 2k bill coming up to have the engine repaired, then the car will be up for sale straight away. My only consolation is I will eventually get my money back in years to come, as there will be some company offering to sue and get my money back, as it is inevitable that JLR will have 1000's of law suits against them in years to come

Don’t buy a Land-rover. These are SHIT CARS with constant Turbo failure problems and its DPF system failures. Land Rover has a case against them for selling faulty cars and god forbid you ask them for help to resolve their fault problem, they will not help you….I’ve had two cars from Landrover a F Pace jaguar and a landrover discovery sport reg J12 BNK 7 seater for our 5 children…I had the car just over 4 years now and It had constant problems. However I didn’t complain as cars do that sometimes I guess, however when the DPF lights kept coming on I was concerned, booked it into Vertu Land Rover Chesterfield for a service, next day the Turbo blew up the engine with our kids in the car…,they were terrified as the car was smoking and would not turn off. Stranded on the side of the road for 4 hours in cold, until we finally got a the car towed to Land Rover Chesterfield.

They said the Turbo blew and it has ruined the engine and to repair/replace the cost engine is £15,000 to repair..,the car is worth £13,000

I was so confused how can a unserviceable fault of the company Land Rover cost us £15000, So Land Rover has had our car for 7 months now and refuse to fix or sort anything for my family.

Horrible people and company do not buy any cars from Landrover they are faulty as hell and they will not help you if you have problems with there shady products this is why they’re is numerous court cases going on for their faulty Turbo and DPF cars…..I will NEVER buy any car made from Landrover again and recommend people do some research before buying one…JUST DON’T BUY FROM THEM…Audi, Porsche, Mercedes are far better cars to choose from.

YOU’VE BEEN WARNED !!! Google it, DPF and Turbo failures in Land Rovers

Land Rover Discovery Sport was worst car I have ever owned. Out of 3 years of ownership it spent 10 months at the dealers. Amongst the many faults, new turbo, and new engine! Will
Never go near this brand again.

On my Fourth Range Rover and can’t fault the aftercare. Landrover assist are outstandingly good, regular telephone calls and updates from the department keeping you informed of driver estimated arrival times.

Harwoods Brighton also very accommodating. Had a problem in the first week of ownership, managed to change the DPF & EGR filter whilst I waited. Cannot fault the service from Landrover or Harwoods.

My 2019 L405 was broken into 3 months ago, back window smashed in, alarm didn't go off. I also pay for incontrol app which monitors any movement or alert me to anyone breaking in, I pay over £200 for this, that didn't work either.

I've called customer service 3 times for an update on my claim. "We have no updates for you". RIDICULOUS

4 month waiting list for repairs, they don't want any car older than 4 years in the garage. DPF needed replaced as the poor engine in the Evoque burns oil and constantly needs topping up. Windscreen leaks like the titanic and needs replaced, Engine failed on Saturday it appears seized and needs to be rebuilt or replaced. Without question the worst vehicle I've owned in 35 years driving, LR are expensive but more expensive to keep on the road, never ever buy a 2nd hand LR unless your loaded and willing to throw away money on repairs due to pathetic engineering and design,

Zero stars would be better as they continue to sell Risk of Crash vechiles. Mine almost killed an Engineer at a government MOT centre when jumped gear and rolled off ramps - JLR response was it's not our fault even though 100k's reports of same issue globally.

Today, 3/1/2024, my car was returned to me after 4 days of being at the Land Rover dealership. The reason for bringing was that the car became disabled completely (not even emergency flashing lights) and it was stuck in the middle lane of the major parkway (northbound I-95 near GWB). The car without lights standing in the middle of the PARKWAY is considered a HAZARD case. No insurance tow service allowed to help you in this situation to come and get you to the safe place except by police tow service. As the car can be hit by upcoming vehicles at any time. After sitting in a dark and cold car for more than three hours, you would like to have some certainty that the experience you had will not happen again. And what explanation I got after the car was returned : "we did not find anything".
Please find a little taste of what that car had previously serviced for.
1. Completely shattered the sunroof (almost 3 months, driving afraid that it will fall in)
2. Three service calls on battery low message (car will not start the car when you press the start button). It will only start when the key is placed under the steering wheel.
3. Two service calls on coolant engine signs.
And multiple tier issues. The customer care will not care, you were on your own to deal with all that. Upper management was worth the car i was having. Bad culture to be in.

My car incurred a problem.has to go into o garage promised a courtesy car.which I'm still waiting for,have had to use taxis to and from work in the meantime time.rand land rover assistance to ask when I would receive courtesy car.person was disinterested and told me you will get it when one becomes available,so now 2 days without a car and I am out of pocket paying for taxis.

I had a Defender 2021 and got into a very bad accident, hit full speed from the back, and both card were declared total loss. My defender was badly damaged, go to the doors. Despite the force of the crash, none of the airbags opened, by youngest daughter was in the back, and the door next to her was severely damaged, had a bruised cheek and was taken in an ambulance to an urgent care facility.
I reported my concern of the car safe to to Land Rover Dubai, and they did nothing in terms of investigating what had happened and why no airbags were utilized. I am very disappointed in the car safety and in the manner the customer service personnel dealt with my concerns.

Why ask for a star I would give them -10. Disgrace and disgusting, my daughter has worked so hard and saved for a new 2024 Evoke within 3 months all lights flashing she phoned them they came picked it up told her she could have a courtesy car. Three days later they told her she had to travel to a garage over 30 miles away to pick it up and then she found they gave her a much older Jaguar ( if she had wanted a Jaguar she would have bought a Jaguar) then they told her her car would be with them for 12 WEEKS. This supposed to be a top of the range expensive brand new car. Please anyone out there thinking of buying one of these cars DONT do it you are treated dreadful they are thieves and I don’t want anyone else treated like my daughter. When and if she gets this car back she has not got a new car. Shame on you You are disgusting. 12 weeks to await a problem on a brand new car. Shocking. DO NOT BUY.

Honestly please learn from the other comments and give it a miss. They charge premium prices for substandard products and service. My Defender has been a disaster from beginning to end. Do yourself a favour and spend your hard earned money elsewhere, like BMW.

Bought extended warranty for the year and my first claim got rejected for dpf fault… don’t both getting warranty they will not cover most faults in your vehicle.. scam!

The Range Rover evoque 2l manual diesel 2017 plate! What a horrible horrible car from me getting it on finance just over 4 years ago, insurance for them are stupidly high now and repairs cost a fortune too! It is now parked up as the turbo has gone after 60000 miles and front and rear cameras have failed, electrical issue all the time too. Worst car I have ever had so steer clear of getting one unless you have the same amount of money you paid for the car as backup to repair it