Land Rover Reviews 1,280

How do I start?! Today I have had a really first class two tits in my face ( I’m a woman) appointment to calibrate a new key for my Freelander. Yes it’s old and so am I. Got it from my Dad. The treatment I had was not up to standard at all. I ended up paying 406€ for no result for calibrating a key I Bought From Them. 900€ to run diagnostics on the car and key…which I bought from them. When you see these people on Reception you know immediately you’ll get nowhere.
Actually not that shocked, 404€ for nothing, seems to have paid for a coffee, Perrier, coke or air. Capitalism

Is landrover app a waste of time
Keep having to sign in but keep getting shut out

Landrover Grossetto Italy
An extremely competent and friendly company.
We were on vacation in Toscana and the brakes on our Landrover Discovery needed replacing. Despite the Ferrogosto, our car was repaired on time.
We felt well looked after and very well served.
Thank you, dear MATTEO.
We highly recommend this workshop.

Please please please avoid and do not ever buy a Land Rover Discovery Sport. Customer Service is terrible, so many defects. Had a new engine fitted a year ago, which has failed again - Land Rover refusing to cover the costs.

Paid a premium for a new Evoque from York. Booking in for repair and service in 8 weeks time. No point having a premium car if no premium support. Getting rid asap and wont be getting another nor recommending anyone else to.

I was recently charged £615 to be told that my 2018 Range Rover Velar (with 94,000 miles and a full JLR dealership service history) needs a new engine — costing over £15,000, which is more than the car is worth.

The car failed to start with no prior issues or warning signs. The AA suspected a timing chain issue and advised recovery to a dealership. I contacted Harwoods Land Rover Brighton, who quoted a £246 inspection fee.

After inspection, they suspected timing chain issues but couldn’t confirm the extent of the damage without further testing — requiring an additional £492 incl. VAT, bringing the total to £738. This was later reduced to £615 as a goodwill gesture.

They later confirmed internal engine failure and quoted £16,865.60 for engine replacement (reduced to £15,850). Harwoods raised a case with Jaguar Land Rover UK, but they refused any goodwill contribution, citing the vehicle’s age and mileage.

This is unacceptable for several reasons:

A complete engine failure at 94,000 miles with no warning is unreasonable for a premium-brand vehicle.

The car has a full JLR service history.

Diesel engines are generally expected to last far longer.

A £15,000+ engine replacement is disproportionate and raises concerns about the vehicle’s reliability.

JLR’s refusal to support or contribute, even partially, is extremely disappointing. I expected better from a brand that markets itself as premium. If you're considering a Range Rover Velar — or any Jaguar Land Rover vehicle — I strongly urge you to think carefully about long-term reliability and support

Bought a brand new Defender, when the engine blew up it took Land Rover 28 weeks to repair it, that’s not a typo, twenty eight weeks! In that time the first courtesy car broke down!! it’s had to have 2 new sets of breaks by 20 thousand miles, it’s had to have a new suspension arm and the steering column broke.

Hello
I’m writing this email to you to explain the distribution that land rover have caused both my wife and I.
My discovery was taken into Bedford 4 weeks ago by my local garage for an electrical fault . According to your invoice of £1200 they worked for 4 hours +vat I’m not sure what they did for the other 156hours , what I do know is that I’ve had to pay for a car so the wife could get to work.
Whilst my car was parked in your garage neither I or my garage received any correspondence for the first two / three weeks (phone or email)but Thursday amazingly they decided to break radio silence and tell us they after 3.5 weeks had found a ghost I mobilizer which as never cropped up in the last 4 years .
They then rang up all jolly saying mr Riley your car is fixed , which I got some one to drop me off and pick the car up , after paying £ 1200 they asked me if I would like to do a survey and please give us 8 or above otherwise it would be flagged up by people above . I believe the manager at Bedford as been sacked, I’m not surprised my grandson would do a better job and he’s three.
Whilst I’m complaining to you I’d like to say that my car is now having the dpf changed which is going to cost £7000 to repair, it as only done 50000 miles??
I am seeking legal advice on this because I am being told this is becoming a common complaint on Land Rover, due to the design fault of the dpf it’s self .I’ve looked on social media and this seems to be correct.
My wife and I are very very disappointed as this is the third Land Rover we have owned and probably the last .

Wayne

Paid over £90,000 for an ex demo RR sport from Boston/Duckworth Landrover to have it delivered with multiple chips to the alloys (well over 10), scuffs/scratches to the paint, clearly no care and effort has been taken in getting this ready. The heads up display unit was disabled on arrival and when enabled didn’t work so clearly was a known fault along with the sliding sunroof cover getting stuck when fully opened. Shocking aftercare service, being told the “odd chip” to a car with 6,000 miles on is ok and to take my new car, less than a week in my possession to the local dealership as these things are looked at on the warranty. Notified the guy who delivered it to be told I needed to take it up with the sales team direct. I can’t wait to see how long I am without it to have these issues fixed when clearly, if it was given even the most basic pre-sale checks this would’ve been picked up. Clear to see why they have such a poor rating.

Land rover warranty not worth the paper it is written on. EGR stated as covered unless that is the soot has built up over time eg design fault. Had landies for years,always had issues with dealer performance until now and now I have found a good one the warranty team has taken up the mantle.......champagne vehicles with rolla cola back up

Just purchased an Evoke from Landrover at Nottingham.
The Head of Business Mr. Daniel Paddon got involved in our purchase and I cannot thank him enough for his brilliant after sales service. Very professional . I would also like to mention Alfie the sales executive who took his time, did not rush us in explaining all the new instruments on the car that we were not used to. Will definitely use this dealership again when purchasing our next car.

Disappointed and let down by Jaguar Land Rover’s lack of accountability.

I purchased a Land Rover Approved Used Warranty in February 2025, following a required inspection carried out by Marshall Land Rover Peterborough. Their technician signed off the vehicle, confirming that the service history met manufacturer standards, which made the vehicle eligible for warranty cover.

Shortly after, my engine failed. When I submitted a claim through Car Care Plan (the warranty administrator), it was rejected due to alleged historical late servicing — despite the fact that this exact history had been approved by Marshall during the official Land Rover inspection.

I raised the issue with Jaguar Land Rover Client Care, who acknowledged the dispute but ultimately said the matter was between the dealer and the warranty company. Despite this being a Land Rover-branded inspection and warranty, no support was offered to resolve the situation or take responsibility. Instead, I was left without a car for months, still making finance payments, while the vehicle sat immobilised awaiting a repair I was promised would be covered.

This experience has been financially and emotionally draining. I followed Land Rover’s own procedures, acted in good faith, and purchased their branded warranty based on their own retailer’s approval. Now all parties are deflecting responsibility.

Jaguar Land Rover’s refusal to intervene and stand by the customer has been extremely disappointing. This is not the level of integrity or aftercare I expected from a premium automotive brand.

My car was only 8 months old when it developed a fault with the lights. My car was with the repair department for 4 months. When I eventually got my car back on 7th May it had a dent on the rear passenger door and a scratch on the front passenger door. I am still trying to get this sorted

Luxury Price, Subpar Experience – Ongoing Dashboard Noise and Dismissive Service

I bought a brand-new Land Rover Range Rover Velar expecting a premium vehicle and premium service. Unfortunately, I’ve experienced the opposite.

Not long after purchasing the car, I noticed a persistent and frustrating dashboard noise—the kind of rattle you don’t expect in a car at this price point. I reported it early on and continued to follow up multiple times. Rather than resolving the issue or taking accountability, I was met with dismissiveness and empty reassurances.

Despite the vehicle being under warranty and marketed as luxury, the after-sales support was disappointing at every level. It felt like once the sale was made, my concerns no longer mattered. I had to chase answers and was left feeling brushed off, with no real resolution provided.

For a vehicle that cost over $130,000, this level of customer service is unacceptable. The Land Rover name might suggest quality, but my experience has been far from it.

If you’re considering buying from Land Rover Australia, I strongly recommend thinking twice—especially if you value proper support and follow-through when issues arise

Bought a brand new Range Rover Evoque from Perth Landrover, Scotland.
It’s not 6 months old yet.
Keyless did not work properly… hit or a miss if it opened the car or not.
When you have the car keys in your pocket and have hands filled with shopping you should just be able to press the keyless. I press the keyless and walk round every door hoping he will open before I have to lay everything on the brought to fish my keys out of my pocket to open the keyless entry!!!
Dashboard display where it tells you the speed limit you are driving in is intermittent.
Driver side window rattles.. needs tightened.
Google maps phone connection from my iPhone works but won’t speak to me.. completely silent.
Took car back and Perth Service Department had it for around 7 hours.
Couldn’t fix connection to allow sound from my iPhone Google maps as didn’t understand why it wasn’t working. (Never had an issue like this before with other evoques in past).
Window would need to be sorted in body shop and they said body shop would contact me with an appointment. They didn’t. I called back the next week and left my name for a call back.. they didn’t call back again.
Speed limit on dashboard that tells you national speed in areas is still not fixed.
They changed batteries on keys but still not working.
So.. all in all nothing was fixed.
It’s booked in again for a few days for them to try to sort.
All I achieved from this visit was my car being washed.!
I was told by service department that the display on dashboard of national speed limit is a luxury feature and shouldn’t be relied upon.
Irrespective of what it’s for or how I use it.. I expect it to work.. I expect everything to work on a new car at the price they charge.
Same old story.. they have your money but customer service is very very slow.
I’m very disappointed in them yet again.😔

A total failure of the window regulator resulted in the drivers side glass shattering. Admittedly, the vehicle was out of warranty being five years old, but I would not have expected this type of component failure in a luxury car. The customer care department did not want to know And would not investigate, despite this apparently being a common fault on discovery five models. I will not be buying from this company again!

Absolutely delighted with the whole package from land rover in Inverness, after some teething problems ( which wasn't really their fault ) waiting for a part , but have made up for it and been outstanding since over and above with attitude and manner and the actual job , very impressed , I would have no hesitation going back !

I urgently need to speak to someone about my Land Rover Discovery Sport HSE, I have not even had the vehicle for 2 years and have spent thousands of pounds on repairs, diagnostics at different Vertu Land Rovers in Yorkshire. It been within repairs totalling nearly a year and has had major components changed including the timing chain, sump pump, injectors due to a underlying oil leak that we have experienced since taking the vehicle, we have now been told that their is a fault with the DPF filter, I really need to speak to someone, I had taken the vehicle out on finance has needed a family car and wanted to give my palliative end of life mum a luxury experience, yet we have had nothing but trouble there was an oil leak from day one and when reported and taken to Vertu was advised all sorted to then still experience it, I have attached a few pictures. Its meant to be a luxury prestige car but we have not once experienced that, we have had to dip into family savings just to cover the cost of repairs that should not be needed and the fact that the technicians were unable to find the root cause of the oil leak and the level of service we have received from front of line staff is second to none. I seek you help in desperation so I can have a vehicle that is road worthy and get this sorted once and for all. I am happy to be contacted to to discuss the issues I have. I will await to hear from you.

I am one of many customers let down by the withdrawal of InControl Touch Apps. I have a 2017 Discovery Sport, my mother had a 2016 Evoque from new, and we like many others have been affected by Land Rover discontinuing the InControl Apps; as a result, cars that had access to Google maps, Spotify, etc, no longer do. But land rover have offered no upgrade, no android auto or carplay solution, not even a screen mirroring app.

Surely the solution is for land rover to design a new InControl Touch app that allows android auto / car play, or screen mirroring (as car mode can be run on th phone and mirrored).

In addition, my car was bought approved used. When I bought it a headlamp wasn't working, and try didn't fix it, and the AdBlue was low. It didn't inspire confidence that it's been properly checked at all, and land rover didn't offer to check or fix the issues. In addition, the Bluetooth frequently turns of on the car, which is extremely irritating. The dealer didn't bother to investigate it properly, because a technician said his phone worked ok with it. Not good enough. Now its out of warranty and there is nothing I can do.

Hands down the worst vehicle I have ever owned and the worst company I have ever dealt with.