Lands' End Europe ltd Reviews 

58,991
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 8,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality of products, noting their durability and how well they maintain shape and color. Many also appreciate the efficient service, quick order processing, and prompt delivery of their purchases, often finding items comfortable and true to description. However, some customers noted inconsistencies with sizing, finding items too large or not fitting as expected despite guidance. A few also felt product quality has declined, with some items not holding shape after washing. Additionally, some reviewers experienced delivery delays or issues with tracking information for their orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of items, with many... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Order

Clients share positive opinions on order, highlighting the ease of the online ordering system and the quick... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a long green sleeveless dress made in Indian cotton with a band of white flowers embroidered along the top of the front. The quality is very high, although the buttons down near the ankles c... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful peachy pink blush raincoat that looks like a beautiful coat. So wonderful to see a coat in a beautiful pastel color. Generous long length nice easy big buttons to do up. Sizing s... See more

Company replied

Rated 5 out of 5 stars

I ordered two T-shirts in their sale. It appears that one of them was no longer in stock. I was very impressed that someone from their customer services phoned me personally to let me know and would... See more

Company replied

Rated 5 out of 5 stars

I bought a linen shirt in the sale in Artichoke as I loved the look of the colour. When it arrived they was a quality control issue. I returned it immediately and although there was a delay I eventu... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Plus Size Clothing Store
  5. Swimwear Store
  6. Women's Clothing Store

Written by the company

Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59K reviews

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4.5

All reviews

(58,991)

7,968 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick turnaround from order to delivery…

Quick turnaround from order to delivery
Quality of product not an issue

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're delighted to hear that you experienced a quick turnaround from order to delivery and that the quality of the product met your expectations. Thank you for your positive feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Just nice stuff

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your lovely feedback, thank you!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

All good

All good. Nice quality stuff.

July 15, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback. We're so happy you like the quality of our products. Thank you for your review.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We are so happy you found our product and service terrific. Thank you for your review.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 3 out of 5 stars

The item was far too large

The item was far too large. It was labeĺed 12 but it was at least a 14. Nuisance sending it back still trying to find if it Parcel Force or Evri

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Thank you for your review. We're sorry to hear that the item was much larger than expected and that returning it has been inconvenient. Having checked the sizing, the item ordered was a Medium, which is equivalent to a UK size 14–16. We appreciate your feedback regarding the fit and the difficulty identifying the correct return carrier. A member of our Customer Services team will be in touch to discuss this further and see how we can help.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 4 out of 5 stars

Really loved the cover-up

Really loved the cover-up, love that it’s spf 50, love the design. The only reason this isn’t a 5 star review is that I had to take the sleeves up 7cm to get them from end of my fingertips to the end of my wrist, and that wasn’t easy given the stretchy fabric. I ordered XS, don’t think there was a smaller size available, unless there was ever a petite, in which case, I was too slow off the mark and there were none left.

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so glad to hear you love the cover-up's design and SPF 50! We appreciate your feedback regarding the sleeve length, especially given the stretchy fabric. We understand how frustrating it can be when sizing isn't quite right, and we'll certainly consider your comments for future sizing and petite options.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 4 out of 5 stars

Quick delivery

Quick delivery , but had do a return as to small , good quality .

July 15, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're pleased to hear your delivery was quick and that you found the item to be of good quality, even though it was too small. Thank you for your feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Ever since Lands' End came to the UK

Ever since Lands' End came to the UK I have purchased a range of clothes from them. More than anything I feel the quality is above average and the styles combine tradition with modernity. Whilst I do have other brands in my wardrobe, I cannot imagine a time when Lands' End will not provide me with much of my leisure clothes.

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We are so pleased to hear that you have been a loyal customer since we arrived in the UK and that you appreciate the quality and style of our clothing. It's wonderful to know that our leisure clothes are a staple in your wardrobe.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Good product

Good product, delivered as promised.

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We are so happy you found our product good and that it was delivered as promised. Thank you for your review.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We are so happy you found our product great and our delivery quick. Thank you!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Quality apparel at reasonable price

Quality apparel at reasonable price. Efficient delivery too. Thank you

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased you appreciate the quality of our apparel, the reasonable price, and our efficient delivery. Thank you for your positive feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

The order was as always dealt with…

The order was as always dealt with immediately. Super clothes, looking forward to wearing them.
Delivery as always was quick.

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear that your order was dealt with immediately and that delivery was quick. It's wonderful to know you love the clothes and are looking forward to wearing them! Thank you for your kind words.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 4 out of 5 stars

Nice quality but some incorrect product description for one item

I order two items in the recent sale. Onerwas blue henley cotton garment - very good quality and style and ridiculously low price. Excellent. The other was cord shirt. Nice sizing, shape and material but the colour was meant to be a brown and what came was definitely a dark green. In the end I don't mind but it doesn't seem very efficient to have the colours incorrectly described in the advertisement. However, a nice shirt.

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Thank you for your review. We're delighted to hear that you were pleased with the quality and style of both items, particularly the blue Henley. We do apologise for the confusion regarding the cord shirt colour. Yes, the shade does appear more green than brown, and we're sorry that it did not match your expectations based on the product description and images. We're pleased to hear that, despite this, you were happy with the fit, material and overall style of the shirt. Thank you for taking the time to share your feedback.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

To be able to speak to someone on the…

To be able to speak to someone on the phone who is polite, friendly and helpful

July 15, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We're so happy to hear that you found our telephone team polite, friendly, and helpful. Thank you!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good quality and price.

July 15, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We're so happy you were pleased with the prompt delivery, good quality, and price. Thank you for your review!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 4 out of 5 stars

The only niggle I have is they a a bit…

The only niggle I have is they a a bit big for the sizing

July 16, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your feedback regarding the sizing. We are always working to improve our products.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

I love buying from lands end!

I love buying from lands end as the experience is very quick. They have easy check out options, and should I not like the product it's really easy to return. Delivery is pretty swift, so I rarely have to wait long. Also, I'm rarely disappointed with the quality of the clothes.

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear you enjoy shopping with us and find our checkout options easy, and returns straightforward. It's great to know you appreciate our swift delivery and the quality of our clothes.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Super quality thick cotton shorts will be so useful and colours true…

Really easy ordering and colours true to pictures.
Returning one item that’s a style to my body mismatch and really easy with printed scan etc at post office

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear that ordering was easy and that the colours were true to the pictures. We're also glad that the return process was straightforward for you.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Tugless swimsuit a great fit and…

Tugless swimsuit a great fit and delivered in record time - thank you.

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're so pleased to hear you're happy with the fit of your Tugless swimsuit and that it was delivered so quickly! We appreciate your positive feedback. Thank you!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

Rated 5 out of 5 stars

Very good value

Very good value, very good quality, very good service, all of which I remember from before. Thank you.

July 21, 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We're so happy to hear that you continue to experience great value, quality, and service with us. Thank you for sharing your experience.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Caroline, Lands' End Europe ltd

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