I ordered a long green sleeveless dress made in Indian cotton with a band of white flowers embroidered along the top of the front. The quality is very high, although the buttons down near the ankles c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely beautiful peachy pink blush raincoat that looks like a beautiful coat. So wonderful to see a coat in a beautiful pastel color. Generous long length nice easy big buttons to do up. Sizing s... See more
Company replied
I ordered two T-shirts in their sale. It appears that one of them was no longer in stock. I was very impressed that someone from their customer services phoned me personally to let me know and would... See more
Company replied
I bought a linen shirt in the sale in Artichoke as I loved the look of the colour. When it arrived they was a quality control issue. I returned it immediately and although there was a delay I eventu... See more
Company replied
Company details
- Clothing Store
- Men's Clothing Store
- Outerwear Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.
Contact info
Lands' End Europe Ltd., LE15 6US, Oakham, United Kingdom
- 0800 376 7974
- customercontact@landsend.co.uk
- www.landsend.co.uk
4.5
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The only niggle I have is they a a bit…
The only niggle I have is they a a bit big for the sizing
July 16, 2026
Reply from Lands' End Europe ltd
We appreciate your feedback regarding the sizing. We are always working to improve our products.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
I love buying from lands end!
I love buying from lands end as the experience is very quick. They have easy check out options, and should I not like the product it's really easy to return. Delivery is pretty swift, so I rarely have to wait long. Also, I'm rarely disappointed with the quality of the clothes.
July 21, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you enjoy shopping with us and find our checkout options easy, and returns straightforward. It's great to know you appreciate our swift delivery and the quality of our clothes.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Super quality thick cotton shorts will be so useful and colours true…
Really easy ordering and colours true to pictures.
Returning one item that’s a style to my body mismatch and really easy with printed scan etc at post office
July 21, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that ordering was easy and that the colours were true to the pictures. We're also glad that the return process was straightforward for you.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Tugless swimsuit a great fit and…
Tugless swimsuit a great fit and delivered in record time - thank you.
July 21, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you're happy with the fit of your Tugless swimsuit and that it was delivered so quickly! We appreciate your positive feedback. Thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Very good value
Very good value, very good quality, very good service, all of which I remember from before. Thank you.
July 21, 2026
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy to hear that you continue to experience great value, quality, and service with us. Thank you for sharing your experience.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
The quality of the polo shirts is very…
The quality of the polo shirts is very poor. They don’t hold their shape at all
July 21, 2026
Reply from Lands' End Europe ltd
Thank you for your review. We're sorry to hear that you were disappointed with the quality of the polo shirts and that they did not hold their shape as expected. We appreciate you taking the time to share your feedback. A member of our Customer Services team will be in touch to discuss this further and see how we can help.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
I buy my mum & dad clothes from you…
I buy my mum & dad clothes from you because they love the style & the quality I have never had any problems ordering things from you my mum loves the nightwear selection.
July 21, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear your mum and dad love our clothing style and quality, and that you've had such positive experiences ordering from us. It's wonderful to know your mum particularly enjoys our nightwear selection!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Delightful casual style
All the items I bought are beautiful and such a bargain with the money off offer. The shirts are excellent quality, and the sweater is a lovely blue colour,and a great weight for all seasons.
July 14, 2026
Reply from Lands' End Europe ltd
We're delighted to hear that you found all your items beautiful and such a bargain with the money-off offer! We're especially pleased that the shirts are excellent quality and that the sweater's lovely blue colour and great weight are suitable for all seasons.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Comfy sandals
The sandals were well packed and delivered when promised. What a pity the sloppy courier let you down.
July 15, 2026
Reply from Lands' End Europe ltd
We're glad the sandals arrived as expected. We are truly sorry to hear about the courier issue and are looking into this matter.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're so pleased to hear you found our product great, the fit perfect, and had a first-class delivery experience. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so pleased to hear that your delivery was prompt and that you found the goods to be as expected and of good quality. Thank you for your review!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Lovely Cardigan
The order came quickly, was a beautiful cardigan, well made, but though it said Small, it was way too big for me. so sadly I had to return
July 14, 2026
Reply from Lands' End Europe ltd
We're sorry to hear that the sizing of the beautiful cardigan was not as expected, leading to its return. We understand how disappointing that can be when you find an item you like. We appreciate your feedback regarding the sizing.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Brilliant thank you.
May 6, 2026
Reply from Lands' End Europe ltd
We appreciate your lovely feedback, thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We are so happy you found our items to be of great quality and that they fit well. Thank you for your review.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Julia, Lands' End Europe ltd
Good produced good price good delivery
July 15, 2026
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy you valued the good products, good price, and good delivery. Thank you for your review!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Julia, Lands' End Europe ltd
Easy ordering
Easy ordering
Quick delivery
Product quality very good
Easy to return
Good communication with the company
Would order again
July 14, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that you found ordering easy and that your delivery was quick. It's wonderful to know that you're happy with the product quality, and that returns were easy. We appreciate your kind words about our communication and that you would order again!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Julia, Lands' End Europe ltd
Prompt fulfilment of my order.
July 14, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that your order was fulfilled promptly! Thank you for sharing your positive experience with us; we truly appreciate it.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Julia, Lands' End Europe ltd
Good company to order from
Good company to order from, item was of good quality and it was dispatched in good time.
July 14, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that you found us a good company to order from, that your item was of good quality, and that it was dispatched in good time. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Julia, Lands' End Europe ltd
Good service and products
Lands end have always been great in terms of processing and predictable prompt delivery etc
I bought a man’s supima polo shirt for golf. Very soft and great to wear. These every day staples are them at their best in my view. Jeans have become very pricey but I still but a fair few items from them every year. Their customer service is excellent
July 14, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear about your positive experiences with our processing and delivery! It's wonderful that you're enjoying the comfort and quality of your Supima polo shirt. We appreciate your continued loyalty and kind words about our customer service.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Julia, Lands' End Europe ltd
Reply from Lands' End Europe ltd
Thank you for taking the time to write a positive review, we really appreciate it! We are delighted you like our clothing.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.