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Rated 2 out of 5 stars

I have been a devoted Lang customer for probably 30 years. This year one of the things I ordered was a Heart and Home deluxe planner. The pages were messed up. August in place of December. Lang was wi... See more

Rated 1 out of 5 stars

I purchased a calendar two months ago for 2018. It boasted that there would be digital files of the images included. I attempted to redeem and the code included was invalid. Thats ok, these things h... See more

Company replied

Rated 3 out of 5 stars

For YEARS I purchased the LEE STRONCEK/The Fours Seasons Spiral Engagement calendar(as "guy" gifts) I would purchase multiples of these. After 3 (THREE) emails to Lang explaining what I was looking fo... See more

Rated 1 out of 5 stars

On 27 Nov 2017, I placed an order for the Linda Nelson Stocks 2018 Desktop Wallpaper. Until today (19 Dec 2017), I have yet to receive the order confirmation email. As I am residing in Japan, I can'... See more

Company details

  1. Art Supply Store

Information provided by various external sources

The Lang Company's online store features a range of memorable gifts from beautifully illustrated Calendars and Christmas Cards to gift-boxed Coffee Mugs and Recipe Items for the kitchen. Since our establishment in 1982, The Lang Company has become the essence of distinctive artistic expression embodied in fine home and gift products through our signature Americana themes that are synonymous with the LANG name.


Contact info

2.1

Poor

TrustScore 2 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Cow,Cows,Cows

Lang's products seem to be all of the same high quality. I'm particularly partial to the Cows,Cows,Cows calendars. They are a must have year after year. I love Lowell Herrero's art.

May 28, 2018
Unprompted review
Rated 3 out of 5 stars

The Lang Website & Product Line is not what it once was

The Lang website used to be very easy to visit and shop and add things to the cart. But about 6-7 months ago when the company itself seemed to have changed ownership and/ or gone through a renovation of the website it has been nearly impossible to seamlessly shop the site. And the product line is vastly decreased. The products I have ordered are of excellent quality. It seems like they have lost artists in their regular group of artists. I value the country look. The Nature themes and the old fashioned home theme to all their products of the past. The prices of items have been higher than other places and discounts offered barely cover shipping so are a mixed type of discount..
The problems started when the name Turner appeared on the site. Everything took on a cheaper look and a far less customer friendly website. Since Turner seems to be nothing but sports/athletic oriented business it appears that Lang is a second thought to Turner and they really do not care if the Lang customers are there or not. Too bad for in the past I used to buy nearly all my Christmas gifts from Lang now without the selection and ease of shopping I look elsewhere.
However, I still shop Lang and wish I could buy with more items available and the website easier to use. Turner has not done Lang any favors. Maybe take the athletic stuff and sort it to a different website and go back to the lovely an expanded Lang artist lines of the past. Not everyone likes clip-art lines drawings as the only choices or cartoons but some people still enjoy the homey art lines that are well done.

May 22, 2018
Unprompted review
Rated 5 out of 5 stars

Lang calendars are always beautiful

Lang calendars are always beautiful. The pictures can brighten a day. I have purchased Lang calendars for about 20 years and have never been disappointed. I would recommend them to others. Lang offers many different artists' works thus providing sp many great choices.

May 20, 2018
Unprompted review
Rated 5 out of 5 stars

Wonderful Products

I just recently ordered some of the 'Creative Journals' and they are incredible.....I am so pleased with the product and the service......I received my parcel faster than expected.....thank you Lang

May 15, 2018
Unprompted review
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Reply from LANG

Dear Debbie,

Thank you so much for the postive review. We are very happy that you are so pleased with the product and service. Thank you again for being such a loyal LANG customer. Have a wonderful day.

Regards,

LANG Customer Service

Rated 4 out of 5 stars

I like Lang products

I like Lang products. They are very nice and good quality. The one reason I don't shop at Lang that much is the shipping is so high. They have some good sales, but with the cost of shipping, it really adds up. Also, I don't like they way they changed the shopping cart. I like to see the price of each item and also the sale price. I don't like all the items totaled up into just one price. I like to see if something is on sale and if I got the correct sale price. Other than these 2 issues, I really like Lang.com. They have very nice merchandise and it is of good quality.

May 14, 2018
Unprompted review
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Reply from LANG

Dear Barbara,

Thank you so much for your feedback. Please know that we are updating our site and we are still working thru some glitches. We do understand what you are saying about the shipping costs and we do offer reduced shipping though out the year. Please make sure you sign up for our weekly emails so you won't miss out on our promotions. If you have any questions, our call center is open M-F from 8am-5pm CST and a rep would be more than happy to assist you. Have a wonderful day.

Regards,

LANG Customer Service

Rated 5 out of 5 stars

I love everything LANG!

I love everything LANG! Excellent quality and great sales. Now if the postal service will just lower those costs it would be perfect!

May 14, 2018
Unprompted review
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Reply from LANG

Dear June,

Thank you so much for your postive feedback. We're happy to hear you've been enjoying our product and the quality we offer for a long time. Please make sure you sign up for our weekly emails so you won't miss out on our promotions. If you have any questions, our call center is open M-F from 8am-5pm CST and a rep would be more than happy to assist you. Have a wonderful day.

LANG Customer Service

Rated 3 out of 5 stars

Received incorrect versions of items ordered

My most recent purchase was for 2 napkins, from the Williamsburg collection. The photo showed a small windowpane plaid pattern, which matched the 2 which I already owned. However, when the package arrived, the product was different - it was a more prominent, heavier white plaid on a similar blue background (although not quite the same). When I checked online, the item now portrayed was as I had received, not ordered.

This also happened a few months ago, with a large floral gift bag. That time I wrote to customer service via email, and about 4 weeks later received a call. I was assured they would replace the gift bag with the one I had ordered (again, I received a different pattern than selected online). But when the product arrived, it was the same exact thing I had received initially. I received the incorrect item twice! But since Lang credited my account for the item, I did not push the point.

Both were small purchases, and not worth making a huge fuss over. I have purchased Christmas cards, calendars, mugs and other items for years from Lang with never a problem. But the last 2 orders both were filled with a different version of the item I thought I was getting. I don't know if the items I ordered were out of stock and these 'replacement' items were substituted, or if you have incorrectly labeled stock in your warehouse. Either way, it's a little frustrating.

I love Lang products and will continue ordering. But hopefully going forward I will receive the correct items.

April 24, 2018
Unprompted review
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Reply from LANG

Hi Daryl,
Thank you for taking the time to give us your feedback on your recent order and several of your older orders. We appreciate you giving us the opportunity to dig into this situation and apologize for any frustration you’ve encountered. In regards to your recent order with the blue napkins, I can see where you could be confused….the 2 napkins look similar to the older napkins you ordered approximately a year earlier. The reason for this is because they are from 2 different collections and both have different item numbers – similar but not the same. The gift bag situation I’m not 100% sure of because I don’t know which bag you actually received but I’m glad you were refunded regardless. Hopefully this won’t happen again. We thank you for being a Loyal LANG Customer and we appreciate your patience and understanding in this matter. If you need any further assistance, we are available M-F from 8am-5pm CST and can be reached at 800.967.3399. Have a wonderful day.

Regards,

The LANG Company

Rated 5 out of 5 stars

I have loved the beauty and quality of…

I have loved the beauty and quality of Lang cards and mugs for many years. My favorite place to shop online.

April 21, 2018
Unprompted review
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Reply from LANG

Hi Mary,

Thank you for taking the time to give us your feedback and for being a Loyal LANG Customer. We're happy to hear you've been enjoying our product and the quality we offer for a long time. Please make sure you sign up for our weekly emails so you won't miss out on our promotions. If you have any questions, our call center is open M-F from 8am-5pm CST and a rep would be more than happy to assist you. Have a wonderful day.

Regards,

The LANG Company

Rated 5 out of 5 stars

Love the quality of the Lang products

Love the quality of the Lang products. The planner I bought this year in addition to wall calendars is top quality and so pretty and colorful.

April 20, 2018
Unprompted review
LANG logo

Reply from LANG

Hi Ken,

Thank you for taking the time to give us your feedback. We're happy to hear you are pleased with your calendar and planner and appreciate your business. Have a wonderful day.

Regards,

The LANG Company

Rated 5 out of 5 stars

Everyone needs decorative lists in their life

Lang Products are perfect gifts for many different occasions. They are cute, colorful, practical, whether note cards, shopping lists, mugs, etc.
For years I have purchased the note/list pads for myself and "stocking stuffers" for friends. With 50 decorative sheets in each, an optional magnet for hanging on the back, friends always ask to be remembered with more the next year.
Quality products, great customer service if/when one has a problem, Lang is a wonderful company.

April 19, 2018
Unprompted review
LANG logo

Reply from LANG

Hi Alison,

Thank you for the kind words and for being a Loyal LANG Customer. It's nice to hear how you are enjoying our product and the gifting ideas as well. We strive to produce a quality product and provide top notch customer service.....thank you for appreciating both. Have a wonderful day.

Regards,

The LANG Company

Rated 5 out of 5 stars

One Year Pocket Calendars

It is difficult to find one year pocket planners and Lang has beautiful choices. I much prefer leafing through the months to scrolling and editing the i-calendars. I ordered both the 2018 and 2019 versions.

April 17, 2018
Unprompted review
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Reply from LANG

Hi Mary,

Thank you for taking the time to give us your feedback. We're happy to hear you are enjoying the planners and with the beautiful linen embossed paper we use, I completely understand why you like paging through these items. These are great organizers for your life. Enjoy and have a wonderful weekend.

Regards,

The LANG Company

Rated 5 out of 5 stars

Always love your calendars

Always love your calendars.
I have them all over the house.
Thanks Michelle

April 16, 2018
Unprompted review
LANG logo

Reply from LANG

Hi Michelle,

Thank you for being a Loyal LANG customer and for taking the time to give us your feedback. It's always nice to hear a customer was pleased with their purchase and are enjoying the artwork throughout their home. Have a wonderful day.

Regards,

The LANG Company

Rated 5 out of 5 stars

Great service

I recently ordered several items from Lang. When my order arrived, it was missing one item. I emailed Lang about the missing item and the next day I received an email stating my missing item had shipped. I was extremely pleased with their prompt attention to my email.

April 12, 2018
Unprompted review
LANG logo

Reply from LANG

Hi Lam,

Thank you for being a Loyal LANG customer and for the positive feedback. We try our best to offer good customer service and there is nothing better than hearing about a positive outcome. We thank you for taking the time to let us know how we are doing. Have a wonderful day.

Regards,

The LANG Company

Rated 5 out of 5 stars

Lang is the only recipe card / recipe…

Lang is the only recipe card / recipe book brand I will use. They are always high quality and have a lovely assortment of styles to choose.

April 11, 2018
Unprompted review
LANG logo

Reply from LANG

Hi Julia,

Thank you for being a Loyal LANG customer and for taking the time to give us your feedback. It's always nice to hear a customer was pleased with their purchase and the experience was a positive one. Have a wonderful day.

Regards,

The LANG Company

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