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Langford Russell - Swanley Reviews 

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TrustScore 3 out of 5

3.2

Real Estate Agency
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High Street 8, BR8 8BE Swanley, England, GB

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Company details

  1. Real Estate Agency

Written by the company

The Acorn Group (Incorporating Langford Russell) is much more than just the various estate agency brands you now see on the high street, and 2022 saw us join forces with Leaders Romans Group to become part of a 260-strong branch network with over 2,600 employees. Through the unique way our branches and brands work together, we can offer something no other agent can. We provide support and infrastructure to allow staff throughout the company in many different locations to work seamlessly with each other, benefiting from a shared database and massive marketing spend, whilst at the same time retaining the autonomy to provide clients with a completely bespoke service.

Contact info

  • High Street 8, BR8 8BE, Swanley, England, United Kingdom

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

All reviews

(1)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude and incompetent staff

*NO STAR IF I COULD, AVOID*

Employed Langford Russell Swanley back in March 2025, from the start issues.

-House left open.
- Agent got himself and potential buyers locked inside property.
- Extremely rude, bullying behaviour and unprofessional manager. Hayley. Conveyancing solicitor even had to remind her of her unprofessional approach.
- Even though I am employing them, worked more in favour of the buyers.
- Continued to market the house weeks after completion to boost popularity.
- Pressure to complete on a date that wasn’t suitable and would have caused significant issues.
- Billing wrong, added costs that shouldn’t have been there. So CHECK your contracts, get everything in writing.

After writing a formal complaint they have accepted they failed in areas, that Hayley’s approach was unacceptable. Case currently with The Property Ombudsman.

January 12, 2026
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