Have been coming for carvery lunch/meet up with friends for past 4 years. Last visit was poor but we said give it another try. Came yesterday. Carvery is 11.30 to 2.30. Couldn't get a table to star... See more
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Went for something to eat at Langland garden centre near shiptonthorpe York. Bought 2 sandwiches, 2 scones 1 with jam 1 with jam and cream pot of tea, £27 the cheese and spring onion sandwich was abso... See more
Company replied
Visited Langlands Garden Centre yesterday 20.11.24, out visit was like visiting the North Pole it was so cold, sliding doors open everywhere you could not shop as our hands were frozen. Don't think we... See more
we have visited you cafe for many years now, recommend you to all of ours friends, just popped in today on our way to York abd wow how the cafe has changed. we queued st the original counted ordered... See more
Company details
Written by the company
Our brand Langlands Garden Centre has three centres and a nursey across Yorkshire and we operate an on-line shop, as well. Ultimately, our aim is not only to provide our customers with goods but a lovely experience. To engage with the local community on a higher level, we also run themed events, suitable for all family members and support many local schools, charities and community gardens by donations and publicity.
Contact info
United Kingdom
- www.langlandsgardencentre.co.uk
2.0
Poor
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Awful staff - need training in customer care - whinmoor Leeds
Awful service. Staff are obnoxious.
Went in yesterday and they made me wait half an hour as they had not labelled things.
I was being polite saying that I didn't know the store closes at 5pm, the woman who came to the till said abruptly 'we have closed at 5pm for a year now' without looking at me. Very very rude indeed. Then I asked if I could have the loyalty card and have points put onto it as I have spent a lot of money there over the year and also yesterday. She just handed me a piece of photocopied paper, didn't say to fill it in and hand it back, didn't add points either.
No apology, no sorry, awful behaviour
May 1, 2021
Unprompted review
Reply from Langlands Garden Centres
Dear Customer, We are truly sorry for such an appalling experience. Unfortunately, only recently we started looking into Trustpilot reviews so could not identify the member of staff. Since it happened almost a year ago, I can assure you many changes been applied and I do hope you will visit our store again. Should you have any issues, please do ask for the manager, who will be happy to address any problems, as our customers' satisfaction is the most important to us. Also feel free to get in touch with our customer care team directly customercare@langlandsgardencentre.co.uk Have a nice day! Cecilia
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