I needed a custom 55 foot S/FTP (Shielded Foiled Twisted Pair) CAT8 indoor ethernet cable for ethernet backhaul between two Eero mesh routers. I did tons of research (including Grok) and I came acros... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Worked as expected, arrived on time. The pulling eye was bigger than 3/4”. Wish they had an outdoor fiber termination box that could hold a media converter as this install was in a barn and we were tr... See more
Company replied
Great product (custom terminated fiber with an eye for pulling), OK communication while the order was processing. I hadn’t seen an update in a little while and my project suddenly became urgent so I... See more
Company replied
I had to put a rush job title on my order, and these guys delivered. There was a little confustion in the office about my order status and the girls in the office were all over it making me and my cu... See more
Company replied
Company details
Written by the company
LANshack.com was founded in 1997 and was one of the first companies in the structured cabling and connectivity industry to offer full E-commerce capability. Now over 20 years later we are still providing quality products, helpful tutorials, and great customer support. At LANshack.com you will find the highest quality Datacom products on the market for the most critical networks. We manufacture custom fiber optic and copper cable assemblies to make your installation as seamless and robust as possible. You will discover a huge selection of products creating a one-stop-shopping experience for your cable installation.
Contact info
1415 Hooper Ave, Suite 206 A, 08753, Toms River, United States
- 732-396-3600
- sales@lanshack.com
- www.lanshack.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality product and top notch customer…
Quality product and top notch customer service!
September 26, 2025
Works great
Worked as expected, arrived on time. The pulling eye was bigger than 3/4”. Wish they had an outdoor fiber termination box that could hold a media converter as this install was in a barn and we were trying to limit plugs and devices to a dusty environment. Customer service was good when I had questions prior to ordering.
September 18, 2025
Reply from LANshack.com
Hi John,
Thank you for taking the time to provide a review. We do appreciate your business. We reached out regarding the pulling eye. It should be very very close to 3\4" You always want to give extra room for bend radius and for flexibility anway.
Also we do have e a few outdoor enclosures that would definitely fit a media converter. We send you ove the product links to those.
Sincerely,
LANshack
Quick product turnaround
Quick product turnaround. Quality custom fiber cables. I have called customer service a few times and they are always very helpful.
September 24, 2025
Reply from LANshack.com
Hi Chris,
Thank you for taking the time to provide a review and for you business. That's great to hear everything worked out and we were able to help you out with your questions and fiber needs. If you ever have any questions or need help in the future, please don't hesitate to reach out.
Sincerely,
LANshack
Wonderful experience!
Product delivered ahead of initial proposal. Delivery was great and product pulled easily into the location I needed connection in. Great service all around
September 22, 2025
Reply from LANshack.com
Hi Brent,
That's excellent to hear! Thank you so much for taking the time to provide feedback. We really do appreciate it. If you ever need help just let us know.
Sincerely,
LANshack
Reply from LANshack.com
Thank you for taking the time to provide a review. We greatly appreciate your time and are happy to hear everything was delivered quickly. If you ever need help or have any questions, please don't hesitate to reach out.
Sincerely,
LANshack
An exemplary inventory
An exemplary inventory; competitive pricing and prompt shipping.
September 17, 2025
Reply from LANshack.com
Hi JD,
We greatly appreciate you taking the time to provide a review. You highlighted exactly what we are always trying to achieve. Thank you for that and for your business. If you ever need help finding something or don't see something you need on the site, let us know. We can always likely get it or make it.
Sincerely,
LANshack
First Time
Great experience ordering from this company. Quality of product is exceptional. Will definitely purchase again for all of my technology products.
September 13, 2025
Reply from LANshack.com
Hi John,
Thank you for taking the time to provide feedback and for you business. We're happy to hear you had a great experience and are pleased with the products you purchased. If you ever have any questions or need help finding something please let us know.
Sincerely,
LANshack
LANShack is the best!
LANshack is the best to work with. They always ship things out very fast and use quality products. A 600-foot spool of custom-made fiber showed delivered by UPS, but it was nowhere to be found. I reached out to LANshack, and they made another spool of fiber and shipped it out that same day. I am always very satisfied every time I use them!
September 9, 2025
Reply from LANshack.com
Thank very much for the amazing review and for your conintued business. We are happy we were able to help get the problem fixed as quickly as possible. As usual, if you ever have any quesions or issues please don't hesitate to reach out.
Sincerly,
LANshack
Quick and quality service
August 28, 2025
Reply from LANshack.com
Hi,
Thank you for taking the time to provide feedback. We're very happy to hear you had a good experience with us. If you ever need any help finding products or you have any questions, please don't hesitate to reach out.
Sincerely,
LANshack
Cables tested out perfectly
Cables tested out perfectly! Exactly what I was looking for.
August 31, 2025
Reply from LANshack.com
Hi Jeff,
Thank you very much for taking the time to provide a review. We are happy to hear the cables tested perfect and that you were able to find what you were looking for.
If you every have any questions or need helpf finding anything please don't hesistate to reach out.
Sincerly,
LANshack
Took way too long to ship
Took way too long to ship. When I asked to expedite the shipping they said there was nothing they can do. Now I look stupid because we still don’t have our order
August 22, 2025
Reply from LANshack.com
Hi Gary,
You placed your order on Friday 8/22 at 4PM which is well after our cutoff time. You ordered a 1500ft of 6 strand indoor/outdoor fiber. There is a process to cutting, packaging, and shipping. 4PM on a Friday just did not give us a enough time. UPS does our pickups at 4PM EST. We also state this clearly right on the product page.
Your our order shipped on Monday 8/25 and we shipped it Next Day Air and it was delivered on Tuesday 8/26. There is nothing we could have done here? Your order did not take too much time to ship. It shipped exactly when it should have. We have proof of delivery from UPS that states it was delivered on 8/26. You're review states you still don't have your order? You are requesting to return it. If you did not have your order how would you be able to return it?
Sincerely,
LANshack
When I called to yell about the wrong…
When I called to yell about the wrong cable being sent....... they were very professional when letting me know that I had ordered the cable from someone else.
August 29, 2025
Reply from LANshack.com
Hi Bob,
Thank you for the feedback and we're happy to here it was not us that sent the wrong cable. As usual, if you every have any other issues or questions please don't hesistate to reach out.
Sincerely,
LANshack
Your products and pricing are spot on
Your products and pricing are spot on. Fast ordering and shipping turnaround.
August 28, 2025
Reply from LANshack.com
Thank you for your review! We’re happy to hear you’re satisfied with our products, pricing, and quick turnaround. We look forward to serving you again!
Sincerely,
LANshack
Website is very good
Website is very good - easy to find product and order. Allowing input for custom info on the label is very helpful. Great job Team!
August 18, 2025
Reply from LANshack.com
Thank you for your review! We’re glad you found the website easy to use and that the customization options were helpful. We appreciate your feedback!
Sincerely,
LANshack
Great product, check package when it arrives before signing
Product came in on time and under budget. The only thing that I had any concerns with was the state of the packages on arrival. Some of them appeared as if they had been dragged a few miles before being dropped off. That is More on the shipping side than Lanshack. Fortunately, they were insulated well enough that it doesn't appear anything was damaged.
August 13, 2025
Reply from LANshack.com
Thank you for your feedback! We’re glad to hear your order arrived on time and within budget, and that the packaging protected everything inside. We’ll keep an eye on shipping concerns to make sure your experience is even smoother next time.
Sincerely,
LANshack
Reply from LANshack.com
Thank you for your review! We're glad we could provide the products you need at the right price with quick service. We appreciate your trust in us and look forward to working with you again.
Sincerely,
LANshack
Love the quality of the cables
Love the quality of the cables. I will definitely be ordering from LANshack again!
August 9, 2025
Reply from LANshack.com
Thank you for your review! We’re glad you’re happy with the quality of our cables and we look forward to your next order.
Sincerely,
LANshack
Long lead times and getting LONGER
Your custom fiber cables are consistently taking longer and longer lead times. I originally had lead times of 1 week. My latest order is now 4 weeks. This is forcing me to find another vendor after taking the efforts to set up accounts and such it is extremely frustrating to not be valued as a customer to have such long lead times on a specialized product.
*****Update*****
After receiving this review LanShack reached out. The customer service and communication was great. They informed me of options to expedite orders that I had no idea about. They have great products so the shipping issues have been addressed and should not be a problem going forward on my future orders. I will continue using them as a supplier.
I have updated the review from originally being 2* to now a 5* experience for the fantastic customer service experience.
July 22, 2025
Reply from LANshack.com
Hi,
Thank you for taking the time to provide feedback. We sincerly value your business. As you already know we've talked on the phone for quite some time regarding this issue.
The last order your referring to is shipping is 4 weeks not 6. We do agree this is longer than typical but there are 20 assemblies on the orders so the lead time is typically a little longer. As discussed we can always move things around in production and ship sooner or ship partials. All you need to do is let us know. You can email us back when we email you the estimated ship date, put a note on the order, or just give us a call. We have no problems making accomodations. We see an email with the ship date was sent within 24 hours of your order.
We did wind up moving things around and your order is now shipping out on Friday which is only 9 business days from when the order was placed. Once again there are 20 assemblies on this order so there's lot of labor involved. We also discounted you back for the shipping charges as well. We would have refunded you but you have net 30 terms and this order is not paid for yet.
Sincerly,
LANshack
50mu fiber for high school football video scoreboard
6 fiber shipped quickly with pulling eye and termination A+++ quality.
August 7, 2025
Reply from LANshack.com
Thank you! We’re glad your 6 fiber assembly arrived quickly and that the pulling eye and termination met your expectations with A+++ quality.
Sincerely,
LANshack
I appreciate the quality of these…
I appreciate the quality of these custom-made cables.
July 30, 2025
Reply from LANshack.com
Thank you for your feedback! We’re glad to hear you appreciate the quality of our custom-made cables.
Sincerely,
LANshack
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