I needed a custom 55 foot S/FTP (Shielded Foiled Twisted Pair) CAT8 indoor ethernet cable for ethernet backhaul between two Eero mesh routers. I did tons of research (including Grok) and I came acros... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Worked as expected, arrived on time. The pulling eye was bigger than 3/4”. Wish they had an outdoor fiber termination box that could hold a media converter as this install was in a barn and we were tr... See more
Company replied
Great product (custom terminated fiber with an eye for pulling), OK communication while the order was processing. I hadn’t seen an update in a little while and my project suddenly became urgent so I... See more
Company replied
I had to put a rush job title on my order, and these guys delivered. There was a little confustion in the office about my order status and the girls in the office were all over it making me and my cu... See more
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Company details
Written by the company
LANshack.com was founded in 1997 and was one of the first companies in the structured cabling and connectivity industry to offer full E-commerce capability. Now over 20 years later we are still providing quality products, helpful tutorials, and great customer support. At LANshack.com you will find the highest quality Datacom products on the market for the most critical networks. We manufacture custom fiber optic and copper cable assemblies to make your installation as seamless and robust as possible. You will discover a huge selection of products creating a one-stop-shopping experience for your cable installation.
Contact info
1415 Hooper Ave, Suite 206 A, 08753, Toms River, United States
- 732-396-3600
- sales@lanshack.com
- www.lanshack.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from LANshack.com
Thank you! We’re glad you’re satisfied with the quality and speed of delivery.
Sincerely,
LANshack
Ordering was easy and the items arrived…
Ordering was easy and the items arrived quickly.
July 22, 2025
Reply from LANshack.com
Thank you! We’re glad the ordering process was easy and your items arrived quickly.
Sincerely,
LANshack
Great support and prices
Great support and prices. Quick shipping and 1 stop for everything
July 25, 2025
Reply from LANshack.com
Thank you! We’re happy to hear you enjoyed our support, pricing, quick shipping, and one-stop shopping convenience.
Sincerely,
LANshack
Poor customer service
Called to make sure a cable was in stock, was assured it was available. Did not receive shipping confirmation and called back to confirm order and was told it take 3 business days to process, was later informed the product was on back order.
July 17, 2025
Reply from LANshack.com
Hi Kelly,
We appologize for this issue but this product/cable did not and does not show that it is in stock. It shows we have 100,000 on the way but it's not in stock. Your order was processed within 1 hour of receiving not 3 days. We understand you have cancelled your order and we've already credited you back in full.
We have reached out to you to see if you know who you spoke with stating that this cable was in stock. You advised us that you did not know. We did take a look through our call records and spoke with our staff but the product you ordered was not what you inquired about. That likely where this issue stemmed from.
Once again we do appologize for this issue. We take pride in our customer service and this review does not reflect who we are as a company.
Sincerly,
LANshack
Excellent Service and Equipment
Prompt response to questions when building out what we needed. Fiber and other products were amazingly priced and excellent quality.
July 17, 2025
Reply from LANshack.com
Thank you! We’re glad our prompt responses, competitive pricing, and excellent quality fiber and products met your needs.
Sincerely,
LANshack
No Response
I sent email to sales support and did not hear anything back; they did contact me after shipping and made everything RIGHT.
Thanks, Tom
July 20, 2025
Reply from LANshack.com
Hi Stacy,
For some reason we did not get your response to the email we sent you and are looking into why we did not get it. We looked thoroughly through our sales inbox and do not have the email. You always give us a call as well if you are not getting a response and if the order is urgent.
Once again we apologize for the issue and have credited you back in full for the shipping and provided an additional 10% discount on the order.
Sincerely,
LANshack
Horrible CS and Website
We place 2 orders on July 25th, I came back in a July 28th and one of the orders said it didn't go through based on a credit card. I checked and another credit card was in the order that was not even our credit card so I tried to change it several times and could not, so I had to replace the order.
The on August 4, I called to talk to them about the orders because they were still not showing as shipped. The first time I called, I got put on hold for 35 minutes and then hung up on without an answer. The second time I called I said don't put me on hold and I got put on hold for another 25 minutes and then hg up on without an answer. The third time I called, before she started to say anything, I said don't out me on hold, she said, ok I won't, I'll hang up and I got hung up on. SAME GIRL EVERY TIME. I need my 2 orders sent, but I will no longer do business with this company.
August 4, 2025
Reply from LANshack.com
HI Rich,
I'm very sorry about this issue but our call system shows we tried reaching out to you several times via email and phone. It has been impossible to get in touch with you. We tried calling you again with no answer and left a VM and emailed you. When we call it goes directly to VM. The main number goes to a voice box that is full. We receive orders all day with no issues so I'm assuming this payment issue has to do with the card you are using. Perhaps the bill to address is not matching the ship to address. Or the limit on the card has been reached. Both completely outside of our control.
We are investigating your phone call to us where you state you got put on hold for 25 minutes. If you called after our normal business hours you may have gotten the call center we use. That is an issue we will discuss with them but we have never heard of an experience like this before. Once again we'll look through the transcripts though to see what exactly happened.
We'll also try calling you and emailing you again.
Sincerly,
LANshack
The custom pre-terminated fiber that I…
The custom pre-terminated fiber that I ordered was exactly what I needed. It worked great and lit instantly with no issues.
July 14, 2025
Reply from LANshack.com
Thank you! We’re glad your custom pre-terminated fiber was exactly what you needed and performed flawlessly right from the start.
Sincerely,
LANshack
Reply from LANshack.com
Thank you for the kind words! We're glad you liked the product and had a positive experience with our customer service.
Sincerely,
LANshack
CAT8 products
They have the CAT8 products I need at a fair price. Good description of products. Fast shipping.
July 17, 2025
Reply from LANshack.com
Thank you for the feedback! We're happy to hear our CAT8 products, pricing, and shipping met your expectations.
Sincerely,
LANshack
Great products
Great product and good prices. We had a small shipping snafu, but customer service was able to correct that for us fairly quickly.
July 14, 2025
Reply from LANshack.com
Hi,
Thank you for taking the time to provide feedback and for your order. We are happy to have fixed the problem. If you every have any questions or issues in the future, please don't hesistate to reach out.
Sincerly,
LANshack
I paid for next day shipping and did…
I paid for next day shipping and did not receive my package the next day. So, why did i pay the extra money for a service i did not receive?
July 1, 2025
Reply from LANshack.com
Hi Evely,
Your order was placed right before 4th of July and winded up getting delayed because of the holiday. We refunded you back the $16.93 you paid for the next day air shipping. We do appologize that the holiday caused a delay in you receiving your shipment. We strive our best to get everything shipped out as quickly as possible.
Sincerly,
LANshack
Always cut and test fiber and thr ends…
Always cut and test fiber and thr ends are great for pulling.
July 6, 2025
Reply from LANshack.com
Thank you for the review! We're glad the pre-cut and tested fiber, along with the pulling-friendly ends, are working well for your installs.
Sincerely,
LANshack
Not Delivered On Time
I decided to order from LANshack due to the advertised delivery date being exactly what i needed for the rush job I was doing. I paid for overnight shipping just to ensure my order would be delivered on time. Not only did I not get my order on time, I did not receive it until 8 days after the advertised delivery date. Talking with their customer service team, they seemed frustrated with me calling and bothering them asking when my order would ship etc. It was a frustrating experience having to postpone a project due to their false advertisement on delivery dates. Will not order from LANshack again.
July 7, 2025
Reply from LANshack.com
Hi Sam,
We took a look at your order and we refunded you back for the shipping charges. We do applogize for the delay. It did take two additional days to manufacture your fiber optic assembly. We state in very large font that is estimated lead time and we also have a message that explains things in detail. We ran out of raw cable and were expecting it in sooner. Direct burial OM1 cable is unfortunately not as readily available as other fiber types. We did notify of this and keep you aware of the circumstances. You could have canceled at any time. We absolutely did our best to locate the cable but kep running into issue getting it quicker. We typically can make miricles happen but unfortunately we could not this time. These assemblies are labor intensive and do take time to build. Yours was a 550 armored direct burial which take a littel extra time as well. We do applogize for the delay. This is an uncommon occurance but unfortunately there are lots of variables invloved with the manufacturing process. We do not falsly advertise anything. Our lead times are 99.9% of the time correct. Sometimes issues arise and we try our absolute best to fix them as quickly as possible.
Sincerly,
LANshack
Good stock of devices and speedy…
Good stock of devices and speedy service and delivery.
Thanks again!
July 3, 2025
Reply from LANshack.com
Thank you for your kind words! We're glad to hear our inventory and delivery speed met your expectations. We appreciate your continued support.
Sincerely,
LANshack
Reply from LANshack.com
Thank you! We're happy to hear the ordering process was smooth and delivery was on time.
Sincerely,
LANshack
Everything was as advertised and worked…
Everything was as advertised and worked perfectly.
July 1, 2025
Reply from LANshack.com
We're happy to hear your delivery arrived on time! Thanks for choosing LANshack.
Sincerely,
LANshack
They know their business!
Pre-terminated fiber optic cable came faster than I expected, was well packaged and exactly what I ordered. The online ordering is incredibly easy. Communication was perfect - order confirmation, shipping update, done.
July 7, 2025
Reply from LANshack.com
Thank you for your detailed feedback! We're thrilled to hear that your pre-terminated fiber optic cable arrived quickly, was packaged well, and matched your order exactly. It's great to know the online ordering and communication met your expectations. We appreciate your business!
Sincerely,
LANshack
The factory installed pulling ends…
The factory installed pulling ends worked great. They made connecting to the pull line easy and protected the terminated cable ends.
July 1, 2025
Reply from LANshack.com
That’s great to hear! Our factory-installed pulling ends are designed to simplify the installation process and keep your terminations safe during pulls. Glad they worked well for your setup—thanks for the feedback!
Reply from LANshack.com
Thank you for your feedback! We're glad you experienced fast service and great communication — that's exactly what we aim for.
Sincerely,
LANshack
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