La Poste Reviews 14,164

I have lost count of the number of parcels I have had delivered by La Poste and that have been crushed, split open, lost or left out in the rain. However, they excelled themselves this time by charging 10 euros import duty on two items from the United Kingdom despite the fact that both had been clearly marked VAT paid, UK as the point of origin with clearly printed UK return address and of the 10 euros on each, only 1.82 Euros was actual duty, the rest was administrative charges.
They charge ME for a service done for the French Douane, and both they and La Poste are in breach of the European law governing duty payments on goods under 150 Euros coming from the UK, namely NO duty payment if VAT number and country of origin are specified.
When I raised the matter at the local post office, having waited in the queue for the one person serving, though very sympathetic the lady had no idea of how to deal with it and suggested the web site. It suggests (eventually as there is no online way of doing this procedure) that you ring 3631. Having previously tried this when I recieved a mangled parcel from the USA, dont waste your breath.

As with most state monopolies, customer service is like compassion from a tax collector, it must have occured at some time in history but no one I know has ever experienced it themselves.

For the 2nd time in 6 months, I made the mistake of sending a simple letter from LaPoste to the US. This was not a box, or bubble-wrapped package. This was a birthday card. From Paris to Chicago. Paid extra for letter Suivi (tracked). For 2 weeks now, the message in the tracking status is: Les formalités import/export sont en cours sur votre envoi. Which means that it's stuck, and LaPoste is doing nothing.

A good fast service, ordered an item on ebay Ireland from France 🇫🇷,La Poste delivery was fast and professional, parcel arrived in good condition and well wrapped up!!
One thing only delivery cost was a bit pricey at €9.99 and I think the price has gone up again to €13.99!!!

the worst courrier company in the world by far. they lost the product I bought on the way and don't even notify me. i doubt that it was lost. it is a company that loves to victimize people by giving a tracking number and not updating it for 10 days from the day it gives it. stay away if you can.

Terrible experience with La Poste International.

My family sent me a package from the U.S. to France via USPS First Class International. The address was completely correct, but La Poste flagged it as an "incorrect address" and immediately marked it for return — without even attempting delivery or holding it at a local post office, as is standard protocol.

Now, nearly two months later, the package hasn’t arrived in France or been returned to the U.S. It’s simply lost — and La Poste refuses to give any information about its whereabouts.

When I contacted customer service, I was told that only USPS can request an investigation. USPS, in turn, refuses to do so because the service was not insured. So I’m stuck in a loop where La Poste won’t help without USPS, and USPS won’t act at all.

Absolutely no accountability, no transparency, and no basic customer service. I’ve lost my package and neither postal service is willing to take responsibility. Deeply disappointing.

Sent a parcel to friends in france. It's not moved in a month, says it passes customs then says its back, no ERIO number but its not a business parcel. La poste is terrible if you can get it sent another way. Please do. I have sent 3 emails, I have converted the web to english, tried all ways possible to get in touch. They don't care.

two packages in the span of few months were marked as delivered but they never were. Impossible to reach any real info or employees on the tracking website, just a useless bot

Posted a parcel from Ireland to France on December 9th 2024. It's still in transit. It's now February 2025 and no tracking update since December 11. Absolutely disgraceful. No way of contacting them to find out where my parcel is. It's the second time this has happened. A letter I sent has also not been delivered. Hopeless , with zero customer service. A number to call from customers outside France is a joke. When you ring it cuts off. I've now rang 223 times and nothing. I will definitely pay extra for DHL next time. Never again

Update

La poste everytime i am sent a parcel by them they send it to the wrong country every single time.
Before they would correct it and still update its location and its status of the parcel.

Now they sent it to the wrong country without a way to contact them. And its been well over a month without them giving me my parcel already. And well over a month since they updated its location.
And it it wasn't for australia post ( because it was sent by mistake to australia ) i would have remained in the dark about my parcel.

And its a very time senstive one i'm telling you.

Iraqi post that has a Rundown Website and almost no advanced technology at all not even a tracking tool does a better job by sending Mail and packages then they do. You would not even have to track or contact them because you will know for sure your mail will reach you in time

THEY ARE THE WORSE SERVICE YOU CAN DO BUSINESS WITH. If you have money to spare choose DHL or any reputable Courrier

Update:
After 3 monthes of Waiting for an Answer from them. They have the Audacity To tell me that Its lost. And they will Return 3 euros to me.

Please Do not Use la poste Again.
They will Tire you Out

Lettre courrier suivi international remis en mains propres à l'agente du bureau de poste de tiulouse st simon impossible à tracer le suivi.

after using La Poste since living in france for almost 12 years, they have always been great. but recently an item has gone missing, and there is no way to contact La Poste beyond writing a letter, which i have now done

i made contact with them in twitter, but they said they only deal with questions in facebook, so i did that, no reply after 8 days - filling in a form on the website you have to have details that i dont have

i think the item was sent for my birthday, from a friend, so i dont have the sent details, the name of the person, but even if i make them up, the form at the end gives an error anyway and states ' there is an error, try again another time' days later its still the same

its a very confusing process of just trying to find out where an item is, when they responded in twitter it was quite easy to follow up on items, now, it seems impossible

so, i have now sent a letter, do i have confidence that it will be resolved by letter ? no - but am more than happy to edit this review if indeed my item is found

There customs department are amateur and criminal. 3 parcels this week have been suspended saying no commercial invoice. but they do. parcel mysteriously dissapears too. complete thieves.

My recent experience after 10+ years of regular exporting:

UK to USA: Average of 7 days.
UK to Philippines: 10 days.
China to UK: Average of 7 days.
UK to Germany: Average of 5 days.
UK to France: Tracking stops after 6 days, parcel fails to be delivered after 11 days.

La Poste is abysmally sub-par compared to the vast majority of state and private couriers in early 2025. Do better! As if the French recycling act and GPSR haven't caused enough issues for exporters!

It seems I am not the 1st to give La Poste 1 star. I would strongly suggest that Amazon and other companies offering online shopping avoid using them as 90% of all deliveries don't get delivered. The staff at La Poste have now learnt that if they don't deliver our parcel then we will go and collect it, which is the usual routine. They now don't even bother to ring the bell. If it does not fit in the letter box then it is not delivered. Horrific service.

First time experience with La Poste. I ordered a scarf from France and it was delivered on time. Very pleased.

Worst parcel deliver experience ever.
They are responsible for shipment of parcel from AliExpress. The parcel arrived EU customs with 10 days delay. It sucessfully passed customs and should be transferred to DPD on 31 Decemeber 2024. Today it is 7th January 2025 and the parcel was not transferred to DPD. Parcel number cannot be found on La Poste parcel tracking web page. I cannot contact La Poste in any way. The chat is only in french. The contact-form is not working (I cannot type the topic). The email-address is not given. La Poste web page is crashing, and there is not english version. Some subpages are not translated by chrome so they are displayed in french.

RK734883848FR
Has had trouble sending a small parcel from France to Australia. Abandoned somewhere and not moved? since 13 DEC 2024. Now almost 5 JAN 2025. Expected delivery by 6 JAN 2025. Good luck. Will ask eBay for a refund on the 7 JAN 2025. Will never purchase from Seller again. Seller advised LaPosta = LaCrapa when it wants to be. Their website makes no sense, even when translated into English.

lies and rip of customer even Borfor get the internet , DO NOT GO TO LA POST FRANCE AND SUBSKRIBE TOO INTER NED WITH THEM (SFR) fx :
if you order net th. 07 in the month, it tak 3 weeks to delivere ( cost 50 euro) , and 1 week later first bill come , firts bill of 1 mrd + delivery = in our case 47euro+ 50euro ... already 8 days later kome mext mrd. payment 47 euro for 1 mr. in advcance ......... = we pay 97 euro for 8days neternet ( from the day we order it , and not for the day its up and runnig´.... THAT RIP OF BIG TIME ............ defenetive NOR RECUMENT to any one LA POST (SFR)
pS : AND THE PRICE WAS ALSO TOLD TO BE WRONG , NOT 35 EURO AS SAID IN LA POST AND NOT DELIVERED WITH IN 8 DAYS BUT IT TAKE 3 WEEK...

Ordered package to Finland from France. Package has been 9 days in france and tracking hasn't updated in 4 days at all. Over the top delivery costs 25€ from france. It would be quicker to just walk to Paris and back.

Worst company ever, it looks like they want to steal you. Only french, even with international deliveries, and the support is inexistent (literally). If you have the change, NEVER USE THIS!