La Redoute UK Reviews 

25,357
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,386 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and attractive design of products, often highlighting their durability and value. Many people appreciate the competitive pricing and frequent bargains. The delivery service is generally efficient, with quick arrival times and good communication, and the ordering process is often described as straightforward and easy to use. However, some customers also noted issues with their orders. A few people received incorrect items or products that did not match descriptions, such as wrong sizes. Others reported incomplete deliveries, missing components, or items not arriving. Occasional quality concerns or longer delivery times for international shipments were also mentioned.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, frequently praising items like bedding,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick delivery times and... See more

Quality

Consumers generally express satisfaction with the quality of items, often highlighting solid construction,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, quick... See more

Price

Customers consistently note positive experiences with price, often finding products to be well-priced, good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very nice, roomy solid Acacia wood bathroom cabinet. Good value as half price on sale. Unfortunately, the way it had been packed, the screws had come out of their packaging and made indentations into... See more

Company replied

Rated 4 out of 5 stars

Great quality clothing that lasts and easy to navigate website. Have been buying for nearly 25yrs!! Straightforward returns with an enclosed label so it saves time and for the customer. Be aware. Sin... See more

Company replied

Rated 5 out of 5 stars

Shoes were narrow and very heavy. Sent back for a refund but not received yet (tracker shows received 5 days ago) hoping it’s a refunded swiftly. So whilst the shoes were not a good fit, customer... See more

Company replied

Rated 5 out of 5 stars

La redoute ,dressing table, 100% from beginning to end , ordering easy , despatch on time, product dressing table over the moon. Cannot praise this little beauty anymore , just perfect. Quality sup... See more

Company replied


Company details

  1. Clothing Store
  2. Furniture Accessories
  3. Furniture Store

Written by the company

La Redoute specialist in French Fashion designer clothes at great prices. We have womenswear, menswear, children's wear plus a whole range of home items. Take a look, you won't be disappointed.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,357)

7,544 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Missing crucial part

While the bed was delivered within the initial timeframe, a key component of the bed was missing and so the bed could not be built. We contacted customer services and were told it would be up to 14 days for the part to be sent, so while it has only been 9 days so far, we are still waiting and we have been sleeping on the floor. The bed looks great but can’t fully comment yet as we’ve not been able to put it together.

July 19, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Abigail,

I'm so sorry to hear about the missing component and the inconvenience this has caused, especially having to sleep on the floor. I understand your frustration and appreciate your patience while you wait for the part. We have emailed you with an update.

Thanks
Sharron

Rated 5 out of 5 stars

La Redoute 100% from beginning to end

La redoute ,dressing table, 100% from beginning to end , ordering easy , despatch on time, product dressing table over the moon.
Cannot praise this little beauty anymore , just perfect.
Quality superb!!!
TRES BEIN 👍🏻😀

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We are absolutely delighted to hear such wonderful feedback about your new dressing table! It truly makes our day to know that we provided a perfect experience from ordering to delivery, and that you are so pleased with the superb quality of your purchase. Thank you for your kind words! Thanks Leanne

Rated 5 out of 5 stars

Good choice online and speedy delivery.

Good choice online and speedy delivery.
Good quality items so very happy

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Chris,

We're so pleased you found a good choice online and that you're happy with the speedy delivery and good quality items. Thank you for your wonderful feedback! Thanks Leanne

Rated 5 out of 5 stars

I’ve been using La Redoute probably as

I’ve been using La Redoute probably as
Long as they’ve been around. Great company well priced products.

July 19, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We are so glad to hear you've been a long-time customer and appreciate your kind words about our products and pricing! Thank you for your continued loyalty. Thanks Leanne

Rated 5 out of 5 stars

Quality of the product and quick…

Quality of the product and quick delivery.

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Graham,

We are so pleased to hear that you were happy with both the quality of the product and the quick delivery. Thank you for your positive feedback! Thanks Leanne

Rated 2 out of 5 stars

Parcel took ages to arrive and 3…

Parcel took ages to arrive and 3 changes of delivery date.
Items are way too small

July 21, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Anne,

We sincerely apologise for the delayed delivery and the sizing issues you experienced. I have sent you an email.

Thanks
Sharron

Rated 5 out of 5 stars

Great products and speedy delivery --…

Great products and speedy delivery -- thank you

July 21, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We are so pleased to hear that you were happy with our great products and speedy delivery. Thank you for your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Arrived quick good quality

Arrived quick , product good . Delivery notifications quite confusing , didn’t arrive when stated , but I was in

July 21, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Joanne,

We're glad to hear your product arrived quickly and that you're happy with it. We're sorry to hear about the confusing delivery notifications and that it didn't arrive when expected. Thanks Leanne

Rated 5 out of 5 stars

Great discount and value

Great discount and value. Beautiful lamp base 😍

July 18, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Deb,

We're so pleased you found great value and appreciate the beautiful lamp base. We're happy to hear you love it! Thanks Leanne

Rated 1 out of 5 stars

The bedding I ordered didn’t turn up

The bedding I ordered didn’t turn up. I got a proof of delivery picture that was clearly neither of my building nor my parcel. I’ve raised the issue with evri and also emailed LaRedoute. Absolutely no response from La Redoute customer service. Evri told me they would get in contact with La Redoute to inform them the parcel was missing, but that I needed to liaise with them regarding what my options are. Still have no bedding, no refund, or even an answer. Very disappointed in LR customer service.

July 21, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Joana,

We are very sorry to hear about the trouble you've experienced with your bedding order and the lack of response from our customer service team. We understand your frustration with the delivery issue and the ongoing situation. I can see you have contacted us and we are looking into this.

Sorry for any inconvenience caused.

Thanks
Sharron

Rated 5 out of 5 stars

Beautiful quality and good value

The pillow slips are lovely - very comfortable under my head, and a good size. The only down side is that this company uses Evri, and they took an age to get the parcel to me.

July 18, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Clarinda,

We're so pleased to hear you're enjoying the comfort and size of your pillow slips! We sincerely apologise for the delay you experienced with the delivery service. Thanks Leanne

Rated 5 out of 5 stars
La Redoute UK logo

Reply from La Redoute UK

Hi Suzan,

We appreciate you taking the time to share your thoughts on the quality of our clothes. Your feedback is valuable to us. Thanks Leanne

Rated 5 out of 5 stars

Great order

Great order , delivery and product

July 18, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Julia,

We are so pleased you enjoyed your order, delivery, and product. Thank you for sharing your positive feedback with us. Thanks Leanne

Rated 5 out of 5 stars

All good 👍 on time and safe.

All good 👍 on time and safe.

July 21, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Matlide,

We are so glad to hear that everything was good with your order and that it arrived safely and on time. We truly appreciate your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Bought two linen throws for my sofa and…

Bought two linen throws for my sofa and I’m so pleased with them. Great for Summer months when it’s been so hot. They arrived quickly too.

July 21, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Samantha,

We're so pleased to hear you're happy with your two linen throws and that they've been great for the hot summer months. It's wonderful to know they arrived quickly too! Thanks Leanne

Rated 1 out of 5 stars

NEVER AGAIN

NEVER AGAIN !!!! Opened and Closed an Account on the same day want to know "Everything" about your Bank Account "Very Surprised" they didn't asked for my Online Banking Passwords they want to know everything else Don't Bother more Hassle than its worth !! Oh La redoute don't bother replying with an Excuse !!!

July 20, 2026
Unprompted review
La Redoute UK logo

Reply from La Redoute UK

Hi Allen,

I'm truly sorry to hear about your frustrating experience when attempting to open an account. I can see you have ben sent an email

Thanks
Sharron

Rated 5 out of 5 stars

The shower curtains I was looking for.

La Redoute sell the shower curtains with the measurements I need (cannot find anywhere else!). In any event, I would most likely purchase them from La Redoute because their prices (and special offers) are great and your colours are also 'spot on'. Thank you.

July 21, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Jane,

We're so pleased to hear you found the shower curtains you needed with us! It's wonderful that you appreciate our prices, special offers, and the "spot on" colours. Thank you for your kind words. Thanks Leanne

Rated 4 out of 5 stars

Very nice bras

July 21, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Jacky,

We are glad to hear you are happy with your Bras.

Thank you for your positive feedback.

Sharron

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