La Redoute UK Reviews 

25,353
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,386 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and attractive design of products, often highlighting their durability and value. Many people appreciate the competitive pricing and frequent bargains. The delivery service is generally efficient, with quick arrival times and good communication, and the ordering process is often described as straightforward and easy to use. However, some customers also noted issues with their orders. A few people received incorrect items or products that did not match descriptions, such as wrong sizes. Others reported incomplete deliveries, missing components, or items not arriving. Occasional quality concerns or longer delivery times for international shipments were also mentioned.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, frequently praising items like bedding,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick delivery times and... See more

Quality

Consumers generally express satisfaction with the quality of items, often highlighting solid construction,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, quick... See more

Price

Customers consistently note positive experiences with price, often finding products to be well-priced, good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very nice, roomy solid Acacia wood bathroom cabinet. Good value as half price on sale. Unfortunately, the way it had been packed, the screws had come out of their packaging and made indentations into... See more

Company replied

Rated 4 out of 5 stars

Great quality clothing that lasts and easy to navigate website. Have been buying for nearly 25yrs!! Straightforward returns with an enclosed label so it saves time and for the customer. Be aware. Sin... See more

Company replied

Rated 5 out of 5 stars

Shoes were narrow and very heavy. Sent back for a refund but not received yet (tracker shows received 5 days ago) hoping it’s a refunded swiftly. So whilst the shoes were not a good fit, customer... See more

Company replied

Rated 5 out of 5 stars

La redoute ,dressing table, 100% from beginning to end , ordering easy , despatch on time, product dressing table over the moon. Cannot praise this little beauty anymore , just perfect. Quality sup... See more

Company replied


Company details

  1. Clothing Store
  2. Furniture Accessories
  3. Furniture Store

Written by the company

La Redoute specialist in French Fashion designer clothes at great prices. We have womenswear, menswear, children's wear plus a whole range of home items. Take a look, you won't be disappointed.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,353)

7,544 reviews in the last 12 months

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Rated 5 out of 5 stars

Great choice of clothing

Great choice of clothing . Nice quality . Great prices

July 21, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Sonia,

We're so pleased you found a great selection of clothing with nice quality and great prices. Thank you for sharing your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Easy to order on line

Easy to order on line. Returns were easy to organise. Items were good quality.

July 19, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi April,

We're so pleased to hear that you found ordering online straightforward and that organizing returns was easy for you. It's wonderful to know you were happy with the quality of the items. Thank you for your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Quick and easy from start to finish

Quick and easy from start to finish

July 19, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Denise,

We are delighted to hear that your experience with us was quick and easy from beginning to end. We truly appreciate you taking the time to share your positive feedback. Thanks Leanne

Rated 5 out of 5 stars

Quick delivery happy with item

Quick delivery happy with item

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

HI Carl,

We are so happy to hear that your delivery was quick and that you were pleased with your item. We truly appreciate your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Good experience

Good communication, lovely item and speedy delivery

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

HI Gillian,

We are so pleased to hear that you experienced good communication, were happy with your item, and received speedy delivery. Thank you for your positive feedback! Thanks Leanne

Rated 1 out of 5 stars

10days after my order was processed and…

10days after my order was processed and payment taken i was informed that you had to cancel part of it.

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Raymond,

We are truly sorry to hear about the cancellation of part of your order after payment was processed. We understand how frustrating this must be.

I have sent you an email.

Thanks
Sharron

Rated 5 out of 5 stars

Great quality and quick delivery

Great quality and quick delivery

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

HI,

We appreciate your positive feedback. We are so happy to hear that you were pleased with the quality and that your delivery was quick. Thanks Leanne

Rated 5 out of 5 stars
La Redoute UK logo

Reply from La Redoute UK

Hi Lisa,

We appreciate your positive feedback and are so happy to hear that you consistently receive excellent service. Thank you for your kind words! Thanks Leanne

Rated 5 out of 5 stars

Absolutely impeccable service from…

Absolutely impeccable service from beginning to end.
Delighted with the rug, excellent quality, I will definitely be recommending you to my friends.

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Judy,

We're so pleased to hear you received impeccable service from beginning to end! It's wonderful to know you're delighted with the excellent quality of your new rug and that you'll be recommending us. Thanks Leanne

Rated 5 out of 5 stars

Very fast delivery look very nice…

Very fast delivery look very nice haven't tried them on yet. Very good value

July 19, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Janine,

We're so pleased to hear you're happy with our fast delivery and the great value of your purchase! We hope you love them when you try them on. Thanks Leanne

Rated 5 out of 5 stars

The shoes that were almost sold out…

The shoes that were almost sold out everywhere I managed to find here which is great ! The price was also lower because of the discounts and the delivery was faster than I expected. I will definitely be purchasing from you again

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Weronika,

We're so happy to hear you found the shoes you were looking for and at a great price! It's wonderful that the delivery was faster than you expected. We appreciate your kind words and look forward to your next purchase. Thanks Leanne

Rated 5 out of 5 stars

Always have a positive experience with…

Always have a positive experience with La Redoute. Speedy deliver with respectful couriers delivering the parcels

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Sharon,

We're so pleased to hear you always have a positive experience with us! It's wonderful that you appreciate our speedy delivery and respectful couriers. Thanks Leanne

Rated 5 out of 5 stars

Great item purchased

Great item purchased kept in touch with regards to delivery. Delivery driver was punctual and very polite. No issues at all

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Amanda,

We're so pleased to hear you had such a positive experience with your purchase and our delivery service. We're glad our driver was punctual and polite, and that everything went smoothly. Thanks Leanne

Rated 5 out of 5 stars

The swimsuit was exactly what I was…

The swimsuit was exactly what I was looking for, it fits well. Arrived quite quickly, no issues.

July 19, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Barbara,

We're so pleased you found the swimsuit you were looking for and that it fits well. We're also glad it arrived quickly and without any issues. Thank you for your feedback! Thanks Leanne

Rated 3 out of 5 stars

returns was not straight forward

returns was not straight forward. one courier was good but because of the need to return rug, it took a while for the right type of courier to be assigned

April 12, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Paul,

I'm sorry the returns process wasn't straight forward for you. I can see the item has now been collected.

Thanks
Sharron

Rated 1 out of 5 stars

Missing crucial part

While the bed was delivered within the initial timeframe, a key component of the bed was missing and so the bed could not be built. We contacted customer services and were told it would be up to 14 days for the part to be sent, so while it has only been 9 days so far, we are still waiting and we have been sleeping on the floor. The bed looks great but can’t fully comment yet as we’ve not been able to put it together.

July 19, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Abigail,

I'm so sorry to hear about the missing component and the inconvenience this has caused, especially having to sleep on the floor. I understand your frustration and appreciate your patience while you wait for the part. We have emailed you with an update.

Thanks
Sharron

Rated 5 out of 5 stars

La Redoute 100% from beginning to end

La redoute ,dressing table, 100% from beginning to end , ordering easy , despatch on time, product dressing table over the moon.
Cannot praise this little beauty anymore , just perfect.
Quality superb!!!
TRES BEIN 👍🏻😀

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We are absolutely delighted to hear such wonderful feedback about your new dressing table! It truly makes our day to know that we provided a perfect experience from ordering to delivery, and that you are so pleased with the superb quality of your purchase. Thank you for your kind words! Thanks Leanne

Rated 5 out of 5 stars

Good choice online and speedy delivery.

Good choice online and speedy delivery.
Good quality items so very happy

July 22, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Chris,

We're so pleased you found a good choice online and that you're happy with the speedy delivery and good quality items. Thank you for your wonderful feedback! Thanks Leanne

Rated 5 out of 5 stars

I’ve been using La Redoute probably as

I’ve been using La Redoute probably as
Long as they’ve been around. Great company well priced products.

July 19, 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We are so glad to hear you've been a long-time customer and appreciate your kind words about our products and pricing! Thank you for your continued loyalty. Thanks Leanne

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