Last Minute Cottages Reviews 

1,657
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally easy to navigate, making the entire search and booking process remarkably quick and straightforward. Travelers also love the wonderful natural locations and report that the accommodations are exceptionally clean, comfortable, and well-equipped for a truly relaxing stay. Some reviewers were not happy with unexpected booking cancellations and frustrating issues regarding property availability shortly after completing their payment. A few other people also felt that certain properties suffered from severe cleanliness problems, unpleasant odors, and noticeable maintenance issues.

What people talk about most

Booking process

People report positive experiences with the booking process, describing the system as fast, efficient, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the fast, efficient, and... See more

Website

Reviewers highlight positive aspects of website, describing it as very easy to use and navigate with clear... See more

Location

Clients share positive opinions on location, highlighting it as a great base for exploring the area with easy... See more

Facilities

Customers had ambiguous experiences with facilities, ranging from severe cleanliness and maintenance issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely setting, room was clean and tidy, comfy bed, nice warm shower. We took two camping chairs with us as nowhere to sit which we knew before we arrived. Great location for exploring the area.

Rated 5 out of 5 stars

We loved staying in Scotland and this tiny home was perfect. It had everything you needed for a nature loving trip. Booking was easy and communication good. The accommodation was just as advertised we... See more

Company replied

Rated 5 out of 5 stars

We were looking for a cottage close to Filey for a short break, visiting relatives. Search was easy and efficient and we found this cottage which fits our needs perfectly. Very quick and easy process,... See more

Rated 5 out of 5 stars

Gave lots of information about the property and made it easy to book and pay for. We don’t actually visit the cottage until the 7th September so can’t give a review on the property itself but so far... See more


Company details

  1. Cottage
  2. Vacation Rental

Written by the company

Over 60,000 last minute holidays with late availability in professionally managed and independent cottages, lodges and apartments. Last Minute Cottages is part of the Snaptrip family which also includes Dog Friendly Cottages, Big Cottages and Snaptrip.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.4

All reviews

(1,657)

108 reviews in the last 12 months

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Rated 3 out of 5 stars

Brilliant location,shops and area…

Brilliant location,shops and area fantastic , nice touch with having tea coffee & milk on arrival. the property is in much needed of a refurbishment, lots of stains on carpets and sofas ,dirty cooker , very dusty not been cleaned for a good month cobwebs everywhere lots of light bulbs not working , blinds didn't work on bedrooms and livingroom, garden a right mess with broken fence panels back gate hanging off,broken fridge freezer very unkepted property, should of stayed 2 nights but could only do the one .

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

I booked an accommodation 13/11.booking…

I booked an accommodation 13/11.booking paid. A couple of minutes I received an email confirming my booking. An email for instructions was emailed as well. The following day. I was sent an email that my booking was cancelled due to the owner cannot accommodate us on the dates that we picked. Not only that. I have to wait a week to have my money refunded. Now I have to wait for my money to become available before I can book another accommodation. I'm very disappointed!

November 13, 2025
Last Minute Cottages logo

Reply from Last Minute Cottages

Hello Maria,

I’m truly sorry to hear that your booking was cancelled, and I completely understand your disappointment.

As listing agents, the availability shown to us comes directly from the property managers we work with. At the time of your booking, these dates would have appeared as bookable based on the property managers calendar dates.

Unfortunately, we have no control over these dates or the cancellation of bookings. I would suggest contacting the property manager directly, as they may be able to provide more information about why this booking could not go ahead.

In the meantime, please feel free to contact our friendly customer service team on 0203 637 0812. We'd happily help you find an alternative accommodation!

All the best,
Katie

Rated 1 out of 5 stars

My booking went through and deposit…

My booking went through and deposit paid to receive an email shortly after saying it wasn’t available as fully booked.

November 10, 2025
Last Minute Cottages logo

Reply from Last Minute Cottages

Hello Mark,

I’m truly sorry to hear that your booking was cancelled. I can imagine how disappointing this must have been.

To explain further, we act primarily as listing agents, which means the availability of our listing are managed by the agents we work alongside.

At the time of booking, these dates were available, which is why you were able to proceed with your reservation. However, on rare occasions, property owners may cancel a booking, and unfortunately, this is something beyond our control.

If you contact the agent managing your booking, they’ll be able to provide more information about the reason for the cancellation.

In the meantime, if you reach out to our team on 0203 637 0812, we’d be happy to help you find a suitable alternative accommodation.

All the best,
Katie

Rated 1 out of 5 stars

Booked for a weekend in December

Booked for a weekend in December , in error I booked 2026 rather than this year
Contacted immediately the hosts who kindly offered me a refund , yet 2 weeks later ignoring messages and emails from booking.com
I’m giving them 15 months notice , so sadly I will not be able to take my grandkids to the Cambridge Xmas market and will have to wait 15 months ! Bitter taste left by this host

September 21, 2025
Unprompted review
Last Minute Cottages logo

Reply from Last Minute Cottages

Hello Suzanne,

Thank you for getting in touch!

I have checked our system but have been unable to locate your booking.

I note that you mention in your review “Booking.com.” Please note that they are a separate company from us, so I would recommend reaching out to them directly to resolve this matter.

All the best,
Katie

Rated 5 out of 5 stars

Honest reviews

Easy to search. Honest reviews. Hoping to have an enjoyable break. Lots of photos, good information and easy to book.

September 24, 2025

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