Last Minute Cottages Reviews 

1,657
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally easy to navigate, making the entire search and booking process remarkably quick and straightforward. Travelers also love the wonderful natural locations and report that the accommodations are exceptionally clean, comfortable, and well-equipped for a truly relaxing stay. Some reviewers were not happy with unexpected booking cancellations and frustrating issues regarding property availability shortly after completing their payment. A few other people also felt that certain properties suffered from severe cleanliness problems, unpleasant odors, and noticeable maintenance issues.

What people talk about most

Booking process

People report positive experiences with the booking process, describing the system as fast, efficient, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the fast, efficient, and... See more

Website

Reviewers highlight positive aspects of website, describing it as very easy to use and navigate with clear... See more

Location

Clients share positive opinions on location, highlighting it as a great base for exploring the area with easy... See more

Facilities

Customers had ambiguous experiences with facilities, ranging from severe cleanliness and maintenance issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely setting, room was clean and tidy, comfy bed, nice warm shower. We took two camping chairs with us as nowhere to sit which we knew before we arrived. Great location for exploring the area.

Rated 5 out of 5 stars

We loved staying in Scotland and this tiny home was perfect. It had everything you needed for a nature loving trip. Booking was easy and communication good. The accommodation was just as advertised we... See more

Company replied

Rated 5 out of 5 stars

We were looking for a cottage close to Filey for a short break, visiting relatives. Search was easy and efficient and we found this cottage which fits our needs perfectly. Very quick and easy process,... See more

Rated 5 out of 5 stars

Gave lots of information about the property and made it easy to book and pay for. We don’t actually visit the cottage until the 7th September so can’t give a review on the property itself but so far... See more


Company details

  1. Cottage
  2. Vacation Rental

Written by the company

Over 60,000 last minute holidays with late availability in professionally managed and independent cottages, lodges and apartments. Last Minute Cottages is part of the Snaptrip family which also includes Dog Friendly Cottages, Big Cottages and Snaptrip.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.4

All reviews

(1,657)

108 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed because just found a lower…

Disappointed because just found a lower price for two people to stay at this property. The advertisement seemed to suggest a reasonable price for a last minute booking.

April 25, 2025
Last Minute Cottages logo

Reply from Last Minute Cottages

Hello,

We're sorry to hear that you found your stay available for a lower price elsewhere.

The good news is that our Best Price Guarantee means if you've found the same property at a lower price for the same dates, we'll refund you the difference.

Please contact us at support@lastminute-cottages.co.uk with your booking details so we can look into this further for you.

Best wishes,

Rebecca

Rated 1 out of 5 stars

They are fraudulent

They are fraudulent, there was a road close on construction when we book the home and was not told. So we have to park miles to walk down, on reaching the place, the environment was not conducive and stranger attending to us. We left and call the the owners for a refund of 3 night booked. He refuse to refund and Also not responding to our nesssages. We booked through Expedia and they knew we never stayed there and can’t help to get our funds back. This is criminality and people should be careful of theives doing business on lodging . If we didn’t stay due to their lies that there is free parking when there was non? And the place not conducive as we saw strangers . Why can’t they refund the money in peace…, sad experience but we will not stop until they refund our money …

April 8, 2025
Unprompted review
Last Minute Cottages logo

Reply from Last Minute Cottages

Hello Ngozi,

Thank you for reaching out and sharing your experience. We're very sorry to hear about the difficulties you encountered. We always strive to ensure listings are accurately represented and that every guest has an enjoyable stay.

After carefully reviewing our records, we were unable to locate a booking under your name. As a marketplace and booking platform, we do not manage properties directly, but we take guest concerns seriously and are happy to help if the reservation was made with us.

If you believe this booking was processed through our platform, please feel free to contact us directly at support@lastminute-cottages.co.uk with your reservation details, and we’ll do all we can to support you with this matter.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Great experience

The customer care staff were very helpful with ny enquiries. The booking process was very easy & confirmation was emailed straight away following payment.

April 14, 2025
Rated 1 out of 5 stars

DO NOT USE THIS SITE

DO NOT USE THIS SITE. GO DIRECT. They just pass bookings on to other companies and accept no responsibility when things go wrong.

Their response below evidences that. I contacted them first with a problem, they fobbed me off.

April 4, 2025
Last Minute Cottages logo

Reply from Last Minute Cottages

Dear Paul,

We’re sorry to hear you were unhappy with your recent booking experience.

Last Minute Cottages is a marketplace that connects travellers with a wide range of trusted accommodation providers. As bookings and payments are handled directly by the accommodation providers, their individual policies apply when it comes to cancellations and refunds.

If you’d like to discuss anything further, please contact our friendly team on support@lastminute-cottages.co.uk - we're always happy to help!

Best regards,

Rebecca

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