Laundry Republic Reviews 

1,279
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery times, noting that collection and return happen right on schedule every single week without any delays. Consumers are extremely happy with the high quality of the cleaning, mentioning that clothes always arrive fresh, perfectly folded, and expertly pressed by professionals. However, some customers also noted minor issues regarding packaging and ironing details during their regular weekly orders. Specifically, reviewers pointed out that heavy items placed together in delivery bags can sometimes crumple shirt collars or leave certain bed linen looking less than ideal.

What people talk about most

Service

People report positive experiences with service, frequently highlighting the reliable collection, prompt... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the superb cleaning and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting reliable pick-up and... See more

Product

Reviewers express mixed feelings regarding product quality, as many consumers praise items returning clean,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I continue to use Laundry Republic after 7 years. That tells you! I would struggle to trust another company with my valuable clothing items that I paid a fortune for. It seems ridiculous to me to spe... See more

Company replied

Rated 5 out of 5 stars

Excellent and efficient service. I have been using Laundry Republic for almost twelve months. In that time, I have consistently enjoyed excellent service. Pick-ups are prompt, the laundry and ironing... See more

Company replied

Rated 5 out of 5 stars

Collection.turn round and delivery were excellent. Sady the weight of the sheets and towels in the delivery bag crumpled the collars of the shirts. To its great credit, Laundry Republic refunded the c... See more

Company replied

Rated 5 out of 5 stars

I've been using this laundry company for many years now, and I couldn't be happier with their service. They are consistently reliable, punctual, and deliver perfectly clean clothes every week. Their s... See more

Company replied


Company details

  1. Dry Cleaner
  2. also in
  3. Laundry
  4. Laundry Service

Written by the company

London's best dry cleaning and laundry service, serving apartment buildings, offices and gyms. We're an award-winning, high quality and sustainable garment care provider, offering unbeatable convenience. Giving Londoners their free time back since 2009!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,279)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and efficient service.

Excellent and efficient service.
I have been using Laundry Republic for almost twelve months. In that time, I have consistently enjoyed excellent service. Pick-ups are prompt, the laundry and ironing is of good quality and the return is always on time.

March 9, 2026
Laundry Republic logo

Reply from Laundry Republic

Hi Clem, thank you for being a loyal customer! It's really great to hear you're happy with our service

Rated 5 out of 5 stars

Excellent service

February 19, 2026
Laundry Republic logo

Reply from Laundry Republic

Thank you very much Franck, for the review, and your loyal custom over the last ten years.
Best, Dan

Rated 5 out of 5 stars

Great experience

Great experience, the wash was good, and delivery on time.

February 14, 2026
Laundry Republic logo

Reply from Laundry Republic

Thank you so much for your review, David!!
Best, Dan

Rated 5 out of 5 stars

Perfect

Perfect ! Timely and easy pickup and delivery at the office. Also repairs are perfectly done so it is very useful.

February 3, 2026
Laundry Republic logo

Reply from Laundry Republic

Thank you so much for the feedback, Guillaume, I will pass this on to our tailor, Nic.
Best, Dan

Rated 5 out of 5 stars

Outstanding Laundry Service You Can Trust

I've been using this laundry company for many years now, and I couldn't be happier with their service. They are consistently reliable, punctual, and deliver perfectly clean clothes every week. Their staff is friendly and professional, always going above and beyond to ensure customer satisfaction. I highly recommend them to anyone looking for a trustworthy and efficient laundry service.

February 2, 2026
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Reply from Laundry Republic

Thank you so much, Elena, for this great review and your loyal custom, over the years.

It is massively appreciated, and we look forward to helping you further.

Best, Dan

Rated 4 out of 5 stars

Laundry Republic deal with customer mistake over returned laundry straight away returned

Returned wrong article.
As it turns out, this was not the case.
Laundry Republic responded quickly to the problem.
After further investigation, turns out it was our article but during the the laundry process, the stripes in our product got pressed out. The problem was really with the quality of the product we sent to the laundry.
Well done Laundry Republic for addressing the problem straight away!

January 15, 2026
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Reply from Laundry Republic

Hi Peter,

Further to my email, I am very sorry that there is a problem.

Can you please, confirm, what you are missing, and the item you received that isn't yours?

You can reply to my email, or ping me on 07789 760760, then we can resolve this.

Best,
Dan

Rated 5 out of 5 stars

Always on time I have never had any…

Always on time I have never had any problems with this service

January 12, 2026
Laundry Republic logo

Reply from Laundry Republic

Thank you for this review, and your loyal custom, since 2019. It's always been a pleasure to help.
Best, Dan

Rated 5 out of 5 stars

Excellent service!

Great service, especially polite delivery drivers and helpful customer care. Top marks!!

January 8, 2026
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Reply from Laundry Republic

That is excellent to hear! Thank you for leaving your great review.
Best, Dan

Rated 5 out of 5 stars

Have been using laundry Republic for…

Have been using laundry Republic for many years. Great company, clean laundry, always ontime, reliable and reasonable prices.

January 7, 2026
Laundry Republic logo

Reply from Laundry Republic

Thank you so much for your loyal custom, over the last 13 years, and your review.
Best, Dan

Rated 5 out of 5 stars

Great service

Great service, I highly recommend it.

December 20, 2025
Laundry Republic logo

Reply from Laundry Republic

Thank you so much for this review, Karim.
Best, Dan

Rated 3 out of 5 stars

Disappointing experience

Having used laundry republic for a number of years I was disappointed to find that my latest experience was disappointing with several clothing items badly laundered and one cherished item shrunk presumably because cold water was not used in the washing despite clear garment intstructions

December 16, 2025
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Reply from Laundry Republic

Hi Kevin,

Further to my email, I am very sorry to hear this.

Please, can I arrange a collection to re-clean the garments FOC, and review the item which has shrunk?

Thank you,
Dan

Rated 5 out of 5 stars

Amazing Customer Service

I have been a long-time customer and believe that Laundry Republic are one of the most reliable companies that I have come across, and probably have the best customer service.

December 2, 2025
Laundry Republic logo

Reply from Laundry Republic

Thank you for your loyalty, and great custom, over the last 13 years, it is much appreciated; as is the great review.
Best, Dan

Rated 5 out of 5 stars

Great job

Great job! Thank you guys

November 20, 2025
Laundry Republic logo

Reply from Laundry Republic

Thank you so much, for your review!!
Best, Dan

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