Lauritz.com Reviews 3,423

Great servise, helpfull staff.

Positive experience. Helpful staff.

So... won the auctiono on 27th of January. Payed for the item AND delivery a few days later. It is now the 11th of February, and I still haven't heard anyting about date of delivery, even though I've e-mailed them twice. Doesn't reliable at all.

Great staff. Takes care even after selling. Easy and smooth transactions. An auction platform you can trust! Will return many times!

It is indeed great that all extras and fees are included in the bid displayed, thank you,

Super service , god handel.

The customer service via email is severely lacking. My inquiry was unilaterally closed without a resolution or a meaningful response. This practice shows a complete disregard for customer concerns and makes it impossible to solve any issues.

In principle, interesting platform. However, service has gone downhill steadily. The two most recent purchases were never delivered, despite prompt payment. No proof of shipment was ever provided. Communication is terrible and not helpful at all.

I was charged one dollar 3 times and then charged 29.99 a few minutes later. All this happened in less than 5 minutes. Now I'm trying to get my money back. If I could rate these people a 0 I would.

I only had a very good experience with Lauritz for the past 10 years and i am very very sad to see its going . Also i want to thanks all teams who were helping me buying wonderful unique pieces. Hope to deal with you in near future.

LAURITZ.COM IS FINALLY DEAD! LOT OF THEIR CUSTOMERS ARE GOING TO DANCE ON IT'S GRAVE... I'M ONE OF THEM! KARMA IS A ****, RIGHT?

After two months of waiting for a refund, because I gave up on the object that was damaged, I received an answer that the payment of money to customers was "temporarily frozen",... whatever that means. Such an attitude towards customers will only create additional mistrust and slow down or completely stop auction sales. Either someone advises them very badly, or they have calculated the amortization of their fall. Whatever, it's sad. One star for this occasion.

EDIT following Lauritz response to this review: I have evidence of the company declaring themselves bankrupt in a Paypal conversation.

Apparently 2 days after I made a purchase (and subsequently cancelled with Lauritz' agreement due to shipping 5 times price of the product ordered) they are BANKRUPT. They declared this to me when I had to resort to opening a Paypal case.

However, they website is still trading, and taking payments.

Fraudulent company, beware.

1 star for the arrogance.

That's for the condescending response template.

I purchased an item from Lauritz which was defective. They accepted my return at the end of April. Here we are going into July and I have still not received the 4300 DKK from my return.
They claim that they have extended their payments to people who have SOLD items - not returns. So I can't begin to understand why they haven't refunded me yet.
I have emailed them many times, and was met with a response as vague and short as "We hope to send you your money."
Do not sell or purchase from this company as it wouldn't be surprising if they went bankrupt soon.
An absolute scam.

I've read a lot of negative reviews after I won my bid but have to say it doesn't echo my experience. I bought a good quality bike for relatively cheap. The only downside would be it was difficult to see an option to allow me to pick I up at the auction house but I'm sure there's an option somewhere. Also maybe the hammer price was a little on the expensive side, but overall a very happy pleasant experience. Thanks Lauritz

Item sold in march still havent received my payment. Received an email after selling that the payment terms were changed from 40- 60 days. An agreement I never approved. Reported them to the medias and consumers organisation. Regardless of contacting Lauritz several times and they promised to get back they never did and probably end up getting their way with 60 days anyways. I will NEVER sell anything with them again. Lack of respect for the customers and not trustworthy.
I have contacted then on email several times and am being told they would look at it asap and give me my money. Fact is that nothing happens. I get the same standard answer as here. In the end they will take their 60 days refund in the end anyways. Not a trustworthy business at all. Next time it will be Bruun-Rasmussen.