Lava Car Rental Reviews 

3,767
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their helpful guidance, and note that the airport transfer service runs exceptionally smoothly. Visitors consistently mention that the rental cars are well-maintained, spotless, and perfectly suited for navigating local roads without trouble. However, some people mentioned occasional problems with vehicle maintenance, including broken features, faulty wipers, or worn tires. A few other people also felt that certain cars were delivered dirty or lacked proper preparation before the trip started. Reviewers occasionally experienced minor delays or felt that specific issues could have been checked beforehand.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the entire process is handled smoothly,... See more

Product

Reviewers express mixed feelings about product quality, noting both satisfaction and severe mechanical... See more

Staff

Users describe positive interactions with staff, often highlighting friendly, kind, and accommodating service... See more

Quality

People report ambiguous experiences with quality regarding the vehicles. While many reviewers were satisfied,... See more

Location

Customers consistently note ambiguous experiences with location logistics. Some reviewers pointed out that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rented a Nissan 4WD from Lava Car Rental and the entire experience was smooth from start to finish. Pickup from the airport was quick and hassle-free, and the car was spotless and ready within minutes... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful stay thanks to renting a Renault Kangoo from Lava Car Rental. The key handover upon arrival and return went very smoothly. We will gladly recommend this rental company to future vis... See more

Company replied

Rated 5 out of 5 stars

Rental experience was smooth and completely hassle-free. We received exactly what we booked — an older model 4x4 Duster (2022) with full insurance — in excellent condition and equipped with studde... See more

Company replied

Rated 5 out of 5 stars

We spent 2 1/2 weeks in Iceland and we had that wonderful RAV4 from Lava. It turned out to be the ideal 4x4 for the island. The experience with Lava was super easy, never had such a simple drop-off be... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Recreational Vehicle Rental Agency
  4. Van Rental Agency

Written by the company

Experience Iceland with Lava Car Rental. We offer brand new rental cars, 4x4 and Campers for your Iceland trip. We offer a high class service and great prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,767)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Iceland car rental …

Easy to book with and picked up from the airport within 15 minutes straight forward rental exactly what I wanted car was full of fuel and when we dropped it back off all driven back to airport fantastic service

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to drop…

Excellent service from start to drop off , we read all the previous reviews and ours is exactly the same good 👍 .
Great communication and fantastic service, easy to find shuttle bus just outside airport to take you to your car .drop off in the same place and shuttle bus was there to take us back to the airport. Really easy to find would definitely use them again and highly recommend 👌

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Booked a 4x4 from Lava cars

Booked a 4x4 from Lava cars, as they included insurance's and seemed competitive. The communication before collecting the car was excellent, including a video of how to find your way through the airport to the curtesy bus. The whole hire process was straight forward, without any hassles. It's worth pre-entering license and payment details prior to speed up car collection. It's probably worth using the N1 petrol station by Lava cars as they seem a cheaper than stations in Reykjavík.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Easy pick up from the airport

Easy pick up from the airport, to picking up the car all within 20mins, quick sign of the paperwork, check the car and on the road within 10 mins of collecting the keys, very affordable & professional all around from the staff, friendly and with a smile on their face's.
will be booking again for 2026 Summer trip.

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

The company is very well organised you…

The company is very well organised you get a quick pick up and drop off at the airport no waiting at all. We had a Dacia Duster what you see on line is what you get, no hidden extras all insurance was included and the price was by far the best that i could find in Iceland.

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great service & a good price

Great service & a good price, shuttle bus waiting at the airport on our arrival with speedy collection of our hire car.
Good communication from Lava with information before & during our stay in Iceland. Straightforward checks/drop off & return shuttle bus to the airport

February 9, 2025
Unprompted review
Rated 4 out of 5 stars

Fine no major issues

Pre-arrival driving tips were very useful, I chose Lava because they had good info about winter driving online. Airport shuttle came to find us quickly after I phoned. Video instructions are not helpful when travelling with limited phone. I felt the car had not been checked thoroughly because of couple minor issues. But we were very happy with the choice of car for our trip. Pick up & drop off were efficient. Staff seemed to be working very hard, one person doing everything including shuttle & phone.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company and Best Prices!

After much research, we booked with Lava Car Rentals for our week in Iceland. Took full insurance coverage (shouldn't even be an option really as it is the wisest decision you can make for your Iceland trip). SUV (Dacia Duster) was great, seamless pickup and delivery (via quick door to door shuttle service from airport to nearby Lava office). Friendly staff. 100% recommend.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and the team

Great service and the team. The car was clear and prepared for our trip. We took a Tesla, be sure you have enough battery charge before start your trip.

It will be good, if the company will build up some kind of carports, it will save time for the customers and will not require to clear the snow winter time (we lost 30-50 minutes).

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

No complaints

I ended up choosing Lava because they were one of the very few places that said that a passport isn't needed for renting. I was mostly happy with my decision but didn't have any huge problems with the car so I don't know how they work in that case.
A few nits, though
- the pick up shuttle from the airport took a bit longer than advertised
- the car's manual was only in German for some reason so I had to google certain things
- the high beams were either not up to their task (too dim) or not correctly set up

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Vehicle was top and with studded tires

Vehicle was top and with studded tires ... after 15 minutes the shuttle bus arrived at the airport to pick us up and unfortunately no one answered the phone when we tried to reach the shuttle driver... the vehicle was in great condition when we cleared it of snow and found it in the parking lot.. :-)

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Best rental company from my experience…

Best rental company from my experience so far. You do not need a credit to make the booking and can pay additional cost so you don’t need to pay any additional cost when you collect the car. We opted for the full premium option which was a great decision, because when we brought the car back it somehow how an accident happened while the car was parked. But we were all covered which was relief. The service pickup and drop was also straightforward too.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

The car we received was exactly as…

The car we received was exactly as expected—clean, well-maintained, and perfect for our needs. The staff was incredibly kind, professional, and always ready to assist with a smile. The entire process was seamless from start to finish, making our experience truly outstanding. Highly recommended!

January 28, 2025
Unprompted review
Rated 3 out of 5 stars

OK local car hire

OK local car hire. The shuttle arrived after about 20 minutes for pick up and drop off. It took longer picking the car up than hoped, despite having provided all the information and payment prior to arrival to support a speedy collection. The reason for this was not having the car I had rented. I was ‘upgraded’ to a bigger car and hybrid. I wasn’t asked if this was ok. I was unsure about driving a bigger car and was not told how to charge the plug in hybrid (so ended up driving it on petrol only). I was not shown the car, or how it worked, but told it was ‘somewhere over there’. The car itself was great overall and my fears about getting it into the tight garage were unfounded (although it was a bit stressful each time).

January 16, 2025
Unprompted review
Lava Car Rental logo

Reply from Lava Car Rental

Hi,

Thank you for your feedback. We understand your concerns and appreciate you sharing your experience.

The 20-minute duration for pick-up and drop-off is within our standard time frame, and we do our best to ensure an efficient process. We cannot provide a personalized tour of the car to every customer, as this would extend the pick-up and drop-off time significantly. However, we are always happy to answer any questions you may have, either in person at the time of pick-up or via email.

Regarding the vehicle, we upgraded you to a larger hybrid car, which is typically a welcomed upgrade. We always aim to provide the best option available.

We are glad to hear the car itself worked well for you and appreciate your understanding. Please don’t hesitate to reach out if you have any further questions or need assistance in the future.

Best regards,
Lava Car Rental

Rated 4 out of 5 stars

Overall good company

I think the company are good with helpful communications prior to arriving. It's true there is a shuttle bus from the airport to their pick up area though somehow, even though I followed their video and stood in the right place, I had to go back into the airport after 20 minutes to get WiFi so I could phone and say I was waiting. Not sure if this was my or their error.
I would have liked a little bit more handover re: the car because I am not an experienced driver abroad and have a manual 22 yr old car in UK so the modern bells and whistles ones are a bit daunting at first. I did get help eventually after I asked.
Overall, would still recommend this company.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Lava

I had a great experience with Lava Car Rental from start to finish. Prices were better than other companies, airport pick-up was prompt, and communication before and during my rental period was terrific. I would definitely rent through Lava again.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Easy experience

Friendly staff, who were extremely helpful. Booked a budget car and was upgraded and car was clean and was perfect for our needs. Shuttle to and from airport was quick and checking in and out was fast and smooth, no hard sell of extras. Would definitely recommend!

January 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look