Lavetir Reviews 

544
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product's quality, noting that dresses often look and feel luxurious, are well-made, and feature high-quality materials. Many people are delighted with the fit, especially when using custom sizing, finding that the garments fit perfectly and require minimal alterations. Reviewers also appreciate the beauty of the dresses, often receiving numerous compliments when worn. However, some customers express significant dissatisfaction with the return policy, finding it difficult and costly to send items back, especially due to international shipping expenses. There are also mixed opinions regarding order and delivery, with some experiencing delays, incorrect sizing despite custom measurements, or even not receiving their orders at all.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often praising its quality, fit, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the luxurious... See more

Order

Customers had ambiguous experiences with order, with many expressing strong dissatisfaction and advising... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Return policy

People report negative experiences with the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the dress, but accidentally ordered the wrong size. It was my fault. I didn’t measure myself correctly before ordering. They did compensate me 25%, which was helpful and showed that the company... See more

Company replied

Rated 4 out of 5 stars

The Dress came earlier than expected which I love and the packaging was really nice and they really took their time to make sure my order was great to ship off. O would say the dress was but too big s... See more

Rated 5 out of 5 stars

Lavetir’s customer service was excellent. I had to do custom sizing (which is free of charge) and had written down my proportion incorrect. They were quick to catch this and emailed me to double check... See more

Rated 5 out of 5 stars

I won't lie, I was hesitant. A BIG woman needing a dress for a wedding and shopping online has to be. But Lavetir CAME THROUGH. The dress is stunning, made perfectly to my specifications. So many... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Empower your beauty - that’s what we’re all about. We believe that everyone is unique and beautiful no matter your size, race, religion, or anything, You're always beautiful. Be your own kind of beautiful. Lavetir connects all the needed resources to offer you a better way for bridesmaid dresses shopping, with all sizes (0 -32W) & free custom size service, and 50+ colors. Why? Because everyone in the crew is unique and beautiful!


Contact info

3.8

Great

TrustScore 4 out of 5

544 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(544)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad company doesnt deliver and doesnt take respinsibikity

They sent dress after the promised and needed date. When dress arrived it was wrong color (theybsent green instead of blue) and the custom sizing was also wrong, like 10 inches too big on one of the dimensions. When informing customer service about being late, they said too bad, when informing them about wrong color they said we can only offer you to get 50% back. Theyre refusing to send return shipping label. This is the kind of companybthatbyoure always warned about.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company can’t recommend…

Fantastic company can’t recommend enough. So quick to respond and very helpful. Couldn’t do enough for me but most of all the 2 flower girl dresses I bought were absolutely stunning and amazing quality. Can’t recommend highly enough. Will definitely order again.

February 26, 2025
Unprompted review
Rated 2 out of 5 stars

Vestidos de Madre de la Novia

Talles a medida con 40 cm mas grandes, color equivocado, confección mediocre, y.. no puedo devolverlo porque " se supone" esta hecho a medida, envió eficiente. No lo recomiendo en absoluto.

Custom sizes 40 cm larger, wrong color, mediocre workmanship, and... I can't return it because it is "supposed" to be custom made, shipped efficiently. I don't recommend it at all.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

My sister was getting married and had…

My sister was getting married and had all her bridesmaids purchase their own dress. Let me tell you... It is not easy finding a dress for a plus sized woman. Especially for a wedding. However, my sister recommended this website. Plus size woman also don't have too much confidence ordering clothes online. I decided to give it a chance and I am so glad I did. Not only was the material and color spot on- but it also fit me so well. I had a lot of people compliment me on my dress and I also felt good in it too! Thank you!

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a complete SCAM

This company is a complete SCAM

Purchased a dress they sent wrong size & color said we chose wrong ( only one navy blue option not sure how WE messed up when they sent the wrong item)
They offered us a 25% TWENTY FIVE PERCENT refund on a 189$ dress. Do not trust the website reviews my mother is out 200$ now.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam! I ordered some bridesmaid dresses for my wedding, unfortunately some of them did not fit so I asked to return them to get a different size and they refused to refund me!! I paid £270 for all the dresses and they said they would refund me 20% meaning I would be down by £200. I was going to buy further dresses from this sight but the refund policy is a joke.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

"I loved my Lavetir dress

"I loved my Lavetir dress, the appliques were really beautiful, It fit me excellently and has a corset inside to give you a beautiful body shape and the fabric is great, I loved how I see myself in this dress, everybody was telling me that is beautiful. Plus, the customer service is great!

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

Returns are too expensive!

The dress I received was not going to work for my occasion. Carefully read the return policy, because it is very expensive to mail it back to China and you are in charge of return postage. And they won’t give full amount, so it would be as if I still spent the money if I returned.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a bridesmaid dress

I recently purchased a bridesmaid dress from Lavetir for a friend's wedding, and I was thoroughly impressed with the experience. The dress arrived in perfect condition, and the fit was impeccable, requiring no alterations. The size guide provided on the website was extremely helpful and accurate, ensuring a seamless ordering process. Based on this positive experience, I would highly recommend Lavetir for future purchases and would certainly consider ordering from them again.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

When I got the dress it fit perfectly

When I got the dress it fit perfectly. I didn’t have to wait very long for it to arrive in the mail and I’d even asked for a few modifications. I’ve recommended the site to a few of my friends getting married this year already!

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

5⭐️⭐️⭐️⭐️⭐️

The quality of the dress is top, I have no words to describe how good the dress is and for the price of it is definitely a bargain. Quick response also from the supplier, very very impressed definitely be shopping here again 🤗

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Experienced really great service with…

Experienced really great service with Lavetir. Dresses arrived exactly as described/photographed and were soft and well made. The dresses took around 3 weeks to arrive which felt timely. Lavetir also reached out to me to check my wedding date to ensure the dresses would arrive when I needed them, so a very thoughtful customer service experience too.

October 10, 2024
Unprompted review
Rated 4 out of 5 stars

Beautiful Dress, but slightly Small on Top.

I absolutely love the bridesmaid dress! The fabric is gorgeous, and the color (lavender) was exactly what I was hoping for. If fits perfectly around the waist, and the length was just right.
My only issue was with the top - it was a bit tight around the bust area. I had to adjust it a little bit, but nothing too crazy. I you're bigger-chested, maybe go up a size or two. Other than that, It's a stunning dress and I felt amazing in it.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid.

I ordered and paid 4 x different Bridesmaid dresses. I was contacted and asked if they could send only two. I said that's fine I'll try them on and let them know how I get on.

After two weeks the 2 x dresses finally arrived. I contacted them and advise which dress I would keep and which I would send back.

I was then advised of the 30-50% fee for restocking on top of paying for the postage.

I have no issue paying for the postage I think that is fair, however, this restocking fee is OUTRAGEOUS.

Essentially I ended up paying £50 to return a £100 dress that they can resell for full price.

I will not be using this company again.

Update 1 month after return: Return was posted as per their advise and never made it through customs. I put the address and everything as per instruction. Guess I will be recieving no refund whatsoever.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Nightmare company for brides

Writing this because they are such a bad company that they don’t post your reviews on their website. I Ordered a dress in rust color and it came in as a scarlet red color. When trying to return they are requiring a 35% restocking fee and also want us to pay to ship it back to China. They also said that a “small color change” is expected. But the dress that was delivered was not even CLOSE to the picture on the website. Avoid this company at all costs - terrible dresses and even worse customer service. Never heard of a dress company that won’t give you a full refund when they send you the wrong order.

January 2, 2025
Unprompted review
Rated 3 out of 5 stars

Too big up top

Order my regular dress size, yet still had to have it altered. Dress is too big at the top. Shipping wasn’t the best but at the end of the day it worked out.

November 10, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look