Lavetir Reviews 

544
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product's quality, noting that dresses often look and feel luxurious, are well-made, and feature high-quality materials. Many people are delighted with the fit, especially when using custom sizing, finding that the garments fit perfectly and require minimal alterations. Reviewers also appreciate the beauty of the dresses, often receiving numerous compliments when worn. However, some customers express significant dissatisfaction with the return policy, finding it difficult and costly to send items back, especially due to international shipping expenses. There are also mixed opinions regarding order and delivery, with some experiencing delays, incorrect sizing despite custom measurements, or even not receiving their orders at all.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often praising its quality, fit, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the luxurious... See more

Order

Customers had ambiguous experiences with order, with many expressing strong dissatisfaction and advising... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Return policy

People report negative experiences with the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the dress, but accidentally ordered the wrong size. It was my fault. I didn’t measure myself correctly before ordering. They did compensate me 25%, which was helpful and showed that the company... See more

Company replied

Rated 4 out of 5 stars

The Dress came earlier than expected which I love and the packaging was really nice and they really took their time to make sure my order was great to ship off. O would say the dress was but too big s... See more

Rated 5 out of 5 stars

Lavetir’s customer service was excellent. I had to do custom sizing (which is free of charge) and had written down my proportion incorrect. They were quick to catch this and emailed me to double check... See more

Rated 5 out of 5 stars

I won't lie, I was hesitant. A BIG woman needing a dress for a wedding and shopping online has to be. But Lavetir CAME THROUGH. The dress is stunning, made perfectly to my specifications. So many... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Empower your beauty - that’s what we’re all about. We believe that everyone is unique and beautiful no matter your size, race, religion, or anything, You're always beautiful. Be your own kind of beautiful. Lavetir connects all the needed resources to offer you a better way for bridesmaid dresses shopping, with all sizes (0 -32W) & free custom size service, and 50+ colors. Why? Because everyone in the crew is unique and beautiful!


Contact info

3.8

Great

TrustScore 4 out of 5

544 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(544)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My dress was here on time and ordering…

My dress was here on time and ordering was easy

May 20, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

We thank you for your time and wish you a good day.

Best regards,
Lavetir

Rated 1 out of 5 stars

Do not buy from this company they are crooks - angry customer

Do not buy from this company they are crooks I purchased 2 dresses 350.00 I asked before i purchased these dresses is there a restocking fee I was told no as long as I send it back before 30 days I said ok and purchased these dresses. When I received them they are not true to size I was told to get a 24 im a 16 in pants 2x in tops so I purchased these dresses 24 did not fit I ordered peacock color it was green. On top of all this I was told now I have to pay shipping called for a quote 189.00 to ship it back and there’s a 30% restocking fee so I would have gotten 245.00 -189 I get a whopping 56.00 back…..like I said crooks. Oh and they also charge you 6.89 for easy return this means nothing………..if you want to throw money in the wind and support crooks then go ahead purchase from this company. I will post this on all media.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from Lavetir!

DO NOT buy Lavetir! The dress I paid $125 for didn't fit and I asked to return it. They have ridiculous restocking fees and the return shipping costs are the buyers responsibility. (According to UPS, shipping would've cost me about $300 overseas). So it left me no choice but to accept their offer of a partial refund and I keep the dress. I was just credited $18 back to my credit card. I did read the reviews on their company website and felt confident buying from them. But, now I cannot find anywhere to leave a review on their website. Shame on me for not reading the fine print regarding the return policy, but shame on them from scamming their consumers.

**UPDATE**
Through email this company got back to me and offered me a full refund, if I removed the above negative review. I do have the email/screenshots of their their "offer" as proof. I will not be accepting the refund and this review will stay. Now I understand why it was so hard to find a negative review on this company before I purchased the dress, they pay to have them removed.

May 31, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear Customer,

Thank you so much for your helpful and kind feedback :)

We’re truly sorry that the dresses didn’t meet your expectations. When purchasing an Lavetir dress, we recommend referring to our unique size chart for each style, as every dress has its own specific size chart. This can help ensure a better fit when selecting your size.

As to the restocking fee is applied to cover the costs associated with inspecting, repackaging, and restocking returned items. While we understand this may be frustrating, We’re currently reviewing our policies and the return process to make improvements based on customer feedback to ensure they are fair and transparent for all of our customers.

Your feedback is very valuable to us, and we are working on improving our services. If you'd like to discuss this further or have any concerns about your return, please feel free to email us directly and we’ll be happy to assist you further.

Thank you for your understanding, and we hope to have the chance to better serve you in the future.

Best regards,
Lavetir

Rated 5 out of 5 stars

Beautiful dress

The dress is of good quality and arrived on time. The colour was amazing! It needed some alterations because it was a little big on me. Otherwise everyhting was as expected, especially for this price. Definitely recommend!

May 24, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Thank you for your time and wish you a good day.

Best regards,
Lavetir

Rated 5 out of 5 stars

Elegant mother of the groom dress

When I was looking for a dress for my son's wedding, I came across an ad for Lavetir. From the first time I emailed to ask questions to the day I recieved the dress, the customer service was amazing! They were were always quick to respond and super friendly. They made sure my dress met my expectations and that I was happy. I was concerned shipping would take too long to get to me in the US but they assured me that it would arrive as promised. Shipping was expedited and I recieved the dress in plenty of time. The quality and craftsmanship far exceeded my expectations! The fit was true to my measurements and looked stunning. I felt truly beautiful and elegant. I would absolutely recommend Lavetir to anyone looking for a special occasion dress!

May 25, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Thank you for your time and wish you a good day.

Best regards,
Lavetir

Rated 1 out of 5 stars

Awful company

Awful company! Bridesmaid dress I ordered arrived damaged, they refuse to refund me the full amount. They are charging me a 30% restocking fee and the shipping cost to return. I have opened a chargeback claim because this is unacceptable customer service. Do not buy from this company because if you want to return, they make it extremely difficult and try to coerce you to keep the item.

May 21, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear Customer,

Thank you so much for your helpful and kind feedback :)
We sincerely apologize for the inconvenience and disappointment caused. Please tell us your order number. Please be assured that we will solve the issue properly.

We are continuously working to improve both our return policy and shipping service to ensure a better experience for every customer.

If you have any further questions or require assistance, please don’t hesitate to contact us.

Thank you again for your time and understanding.

Best regards,
Lavetir

Rated 4 out of 5 stars

Beautiful dress, worth to wait!

The dress was fantastic. It fit perfectly and looked stunning. Although it took a bit longer to arrive than we expected, the quality and overall look made it worth to wait. We’re really happy with the purchase and would definitely order again!

April 28, 2025
Lavetir logo

Reply from Lavetir

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

Thank you for your time and wish you a good day.

Best regards,
Lavetir

Rated 3 out of 5 stars

They don't know how to size

The dress arrived in time. It looked like the picture and was beautiful. I ordered custom fit and sent precise measurements. The dress fit great from the waist down. The top, however, was so big that I could have placed two mid-sized watermelons in there. It was an absurdly large size. Luckily, a seamstress was able to remove some material and make it work.

May 14, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Hello,

Thank you so much for your helpful and kind feedback :)
Please be assured that we will solve the issue properly. We will continue to refine our custom service to deliver an exceptional experience for every customer.
Please feel free to contact us if you have any further questions.

We thank you for your time and wish you a good day.

Best regards,
Lavetir

Rated 5 out of 5 stars

Everything was amazing!

I had such a great experience ordering my dress from this website. It made it very clear which size I needed and the color I loved. The quality is amazing and it looks just as beautiful in reality as it did on the site. Extremely pleased and would highly recommend it.

May 25, 2025
Lavetir logo

Reply from Lavetir

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

We thank you for your time and wish you a good day.

Best regards,
Lavetir

Rated 1 out of 5 stars

This is awful

This is awful! What a nightmare. They take 24 hours to email back!! They make your life miserable if you want to return the dress. Next, they ask you to mail back to CHINA!! Please NEVER NEVER use this company. This is such a nightmare. You can find better companies ut there.

May 14, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear customer,

We apologies for not getting back to you sooner. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.

Thank you for your cooperation in advance. Hope to hear from you soon.

Rated 1 out of 5 stars

Do NOT USE this company!

Do NOT USE this company!! I ordered my dress size according to measurement guide. I am large busted but the top was HUGE. There is no way to get in contact with customer service. I have submitted the form and sent emails with no reply. Phone number I found online is invalid. I paid for the "worry free Insurance" which is also useless.

May 5, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear customer,

Thank you for your feedback. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.

Thank you for your cooperation in advance. Hope to hear from you soon.

Thank you for your cooperation in advance.

Rated 5 out of 5 stars

I oohed and aahed when I received the…

I oohed and aahed when I received the beautiful Mother of the Bride pantsuit. It is superbly made, sewed and designed. I'll be so proud walking granddaughter down the aisle. Can something be perfect? Lavetir did it! Thank you.

April 30, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Hello,

Thank you so much for your helpful and kind feedback :)
We are very happy to hear about the good experiences you've had with our dresses and services!

We thank you for your time and wish you a good day.

Best regards,
Lavetir

Rated 1 out of 5 stars

Bridesmaid dress

ThIs Company is a complete waste of time, DONT BUY ANYTHING FROM THEM. Their refund policy is a joke. Their sizing is also not true to sizing for UK sizing. They also ask you to lie true costing of dresses to Customs to avoid paying duty & being held when returning items making it difficult to return items

April 10, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear customer,

Thank you for your feedback. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.

Thank you for your cooperation in advance. Hope to hear from you soon

Rated 1 out of 5 stars

This company is a scam

This company is a scam. Their product isn't the worst, but their "return policy" is a joke. They don't accept returns. If you want to return a product, you have to mail it back to China on your dime and pay a 20% restocking fee. I was dumb enough to do that and now my package is "stuck in customs" (probably because they're not a legit address) and not only am I out the cost of the dress, I am also out the $30 I paid trying to ship it back to China. Shame on them. DON'T FALL FOR THIS CRAP COMPANY.

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible made dressed

Terrible made dressed, looks cheap. They fail to tell you that if you return you have to send at your expense to China and also a restocking fee. They offered a credit of 25% if I kept the dressed. It was costly for the shipping so I opted for the 25% back on my purchase. They never credited my 25%. AVOID this company

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

Beware of the return costs

The dress was not good quality. The fit was "off." To return it, you have to ship to CHINA and they charge a restocking fee between 25-50% that they arbitrarily choose. Avoid this company at all costs. Tell your friends to avoid them. There are so many other reputable companies that do not charge restocking fees and have free or modest shipping to return an item. This company is secretive and once you buy the dress, they basically make it financially unattractive to return it.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

WORST RETURN POLICY

The size guide isn't in line with UK sizes, so 4 out of 6 dresses didn't even come close to fitting. Then after being advised I'd receive a fraction of my money back they returned even less! Absolutely disgusting return service, I still marked the amount for their customs too because you risk loosing more if their lost. AVOID AT ALL COSTS

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent shopping and craftsmanship

Lavetir offers an easy shopping experience, and measurements match well to make ordering simple. The beautiful garment was made right away and shipped with care. I will shop here again.

February 9, 2025
Unprompted review

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