Lavetir Reviews 

543
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product's quality, noting that dresses often look and feel luxurious, are well-made, and feature high-quality materials. Many people are delighted with the fit, especially when using custom sizing, finding that the garments fit perfectly and require minimal alterations. Reviewers also appreciate the beauty of the dresses, often receiving numerous compliments when worn. However, some customers express significant dissatisfaction with the return policy, finding it difficult and costly to send items back, especially due to international shipping expenses. There are also mixed opinions regarding order and delivery, with some experiencing delays, incorrect sizing despite custom measurements, or even not receiving their orders at all.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often praising its quality, fit, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the luxurious... See more

Order

Customers had ambiguous experiences with order, with many expressing strong dissatisfaction and advising... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Return policy

People report negative experiences with the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the dress, but accidentally ordered the wrong size. It was my fault. I didn’t measure myself correctly before ordering. They did compensate me 25%, which was helpful and showed that the company... See more

Company replied

Rated 4 out of 5 stars

The Dress came earlier than expected which I love and the packaging was really nice and they really took their time to make sure my order was great to ship off. O would say the dress was but too big s... See more

Rated 5 out of 5 stars

Lavetir’s customer service was excellent. I had to do custom sizing (which is free of charge) and had written down my proportion incorrect. They were quick to catch this and emailed me to double check... See more

Rated 5 out of 5 stars

I won't lie, I was hesitant. A BIG woman needing a dress for a wedding and shopping online has to be. But Lavetir CAME THROUGH. The dress is stunning, made perfectly to my specifications. So many... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Empower your beauty - that’s what we’re all about. We believe that everyone is unique and beautiful no matter your size, race, religion, or anything, You're always beautiful. Be your own kind of beautiful. Lavetir connects all the needed resources to offer you a better way for bridesmaid dresses shopping, with all sizes (0 -32W) & free custom size service, and 50+ colors. Why? Because everyone in the crew is unique and beautiful!


Contact info

3.8

Great

TrustScore 4 out of 5

543 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(543)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful bridesmaid dress

I got this dress as a bridesmaid dress and it was perfect! It arrived in a timely manner, the material was very nice, and the color was beautiful. I’ll absolutely be saving this site for the future!

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

The dress arrived more quickly than I…

The dress arrived more quickly than I anticipated.it was as expected and the sizing was spot on. There was some concern about the construction of the dress. The chest area made it look like one side was pointing up and one side was pointing down but it was easy to alter to fix. I did not have to reach out to customer service so I cannot speak to that other than to say the email updates were helpful and timely.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

I loved my dress

I loved my dress. The pictures and the customer reviews really made it easy for me to find my dress very last minute. I appreciate how there were many options and styles and the filter system is top notch.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Sizing was accurate. Was comfortable to wear, the lace was not scratchy like some dresses lace. The length was long and needed altering but that is usually the case for short people. I got lots of compliments about the dress.

June 7, 2025
Unprompted review
Rated 4 out of 5 stars

4 stars but not bad

For a bridesmaids dress I was panicking trying to find and buy a couple weeks before the wedding, this came in on time and fit perfectly allowing me to zip it up without any complications. (Which I tend to have with plus size dresses) I just only had to get the hem and off shoulder straps personally tailored but overall, I’m satisfied with the dress.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

The worst company!

Absolutely terrible customer service!! ! The worst company every. I would never in a life time order from this site again. Absolute scammers!!! I ordered 2 dresses one came damaged and they claimed that wasn't down to them and offered me 30% Off another. I obviously fell for it I even paid extra for expedite delivery. The order came a whole week later than the scheduled time frame, where the dress was no longer required. I asked for a return label, only to be told I would need to pay to ship it and back and I would only get back a small percentage of what I paid!!! Sorry but what non sense is this pls???? Never have I encountered such behaviour. If you know what best for you look else where because this site is not it, I've lost nearly £200 to these people. Very sad, but we live and we learn!

June 6, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

We're very sorry to hear about your experience. We understand how frustrating this must have been. Our team follows clear policies regarding returns and damages, and we always aim to find a fair resolution. Please feel free to contact us via email so we can assist you further.

Rated 5 out of 5 stars

My experience was amazing

My experience was amazing! First of all, this company ships in a very nice amount of time and they’re very great with communication! Once I received the dress, I was absolutely stunned! From the quality to how well it fit, it was all just amazing! I’m so happy with my choice of company and dress that I chose to buy from for my senior prom! If I attend any future formal events, I will be buying from here again!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

At first I was scared to order from a website that wasn’t know I thought ok let’s try it out and so glad I did the dress was amazing so beautiful exactly how described and even better and the sizing right on will be ordering from this company again

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

NEVER AGAIN

Customer service is maddeningly ineffective. Items did not ship in time. ITEMS NEVER RECEIVED! Vendor would not cancel the order or refund my $350+. I was robbed.

July 15, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear customer:
We are so sorry to hear about it.
Could you tell us your order number ?we will solve the problem for you soon.
Sorry for the inconvenience caused to you.
Waiting for your early reply.

Rated 4 out of 5 stars

The dress is beautiful!

The dress is beautiful. The custom fit was mostly nice, but it was a little short from shoulders to waist. I had to stretch the netting a bit to make it fit my long torso. Otherwise, it was perfect and well-made. Perhaps, the company could add a required measurement for women with long torsoes.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

I was very skeptical, but very excited when I received my dress…WOW! It was just as it looked online! The material was high quality and absolutely beautiful!

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

I bought this dress for my schools…

I bought this dress for my schools prom, and it was honestly everything I wanted! The dress wasn’t uncomfortable at all, and was true to size. I didn’t have any trouble dancing, sitting, or anything related! I would definitely recommend buying this dress! Not to mention the shipping was fast, and came a month before my prom. Lavetir’s customer service is amazing!! Will definitely be buying more dresses from here!

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

If I could give a negative one, I would! I cancelled my order immediately because it would not arrive in time (even though when I ordered it said it would) this was over a month ago. They still have not refunded my money and are rude in correspondence. Clearly a language barrier. I will have to seek legal advice to get my money back! It’s crazy! Do NOT order from this company!

June 16, 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear customer:
Sorry for your inconvenience.
After you tell us you want to cancel the order,we did have issued the refunded for you at the first time.Because you filed a chargeback with your bank instead of contacting us directly,Once a chargeback is initiated, the refund process is handled through your bank, not by us,this resulted in a delay in funding.

Thank you for your understanding, and we hope to have the chance to better serve you in the future.

Best regards,
Lavetir

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look