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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and effectiveness in improving skin texture, hydration, and appearance. Many users noted that the products made their skin feel smoother, softer, and more youthful, with some even receiving compliments on their complexion. The customer service and staff are frequently described as outstanding, with people appreciating their helpfulness, politeness, and efficiency in addressing inquiries and providing recommendations. However, some customers expressed dissatisfaction with the company's sales tactics, mentioning instances where they felt pressured or that products were not adequately explained. A few people also reported issues with billing, including charges for trial products, and difficulties with returning items or getting responses from sales representatives.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the effectiveness of creams and serums... See more

Quality

Consumers find quality to be positive, with many praising the products for improving skin texture, condition,... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the staff for being helpful,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the high-class and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the outstanding... See more

Based on these reviews

Rated 5 out of 5 stars

Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a ric... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

919 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Cold called by a very persistent sales…

Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredients. I indicated that I needed to leave the call for a meeting but she went on and on until I had to just hang up. Dreadful.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Reel you in

Reel you in, take postage cost (so they have your card details) for the 2 free products then before the 21 days trial they take your money and don’t even send you the product, complete scam BEWARE AVOID!!!!

So now they reply and have now sent the product but I have complained to this awful company but still took money before the product arrives, I have sent several emails requesting to cancel this and to cancel anymore products still no response!!

April 15, 2026
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Dear Tracey,

Thank you for your message.

We’re sorry to hear about your concerns and would like to clarify a few important points. During the initial call, it was clearly explained that the offer includes a 21-day free trial. After this trial period, the full-size product is charged unless you choose to cancel—something you are free to do at any time within the trial window.

Upon checking your order, we can confirm that your product has already been dispatched and is currently on its way via Royal Mail. We have also sent you a separate email containing your tracking details so you can follow the delivery progress.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at Support@lavielabs.com

Kind regards,
Lavie Labs Support Team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

As much as possible regarding skin care

I am so happy with the chat I had with Rob today. He is so very helpful and kind. Customer service with Rob is fantastic and I can’t wait to receive my products the he advised and recommended for me. I know I will be chatting to him again.
Well done Rob.

From Sharon Joyce.

March 29, 2026
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Hi Sharon,

Thank you so much for your lovely feedback! We’re absolutely delighted to hear about your positive experience with Rob. He truly is a valued member of our team, and your kind words will mean a lot to him.

We’re so glad he was able to assist you and provide recommendations you’re excited about—we’re confident you’ll love your products! We’ll be sure to pass along your praise to him.

We look forward to chatting with you again soon!

Warm regards,
Lavie Labs Team

Rated 1 out of 5 stars

Awful do not recommend

Awful rubbish do not recommend! CEO Is rude as well

December 18, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

I am terribly sorry to hear this Maya, please reach out to support@lavielabs.com so we can look into your experience as we have been unable to locate you within our systems. I would love to get this resolved for you personally.

Rated 5 out of 5 stars

Matanika Age Defying Cream in Number 1

The Matanika Age Defying cream is the best product my wife has used and now will not use any other product.

March 10, 2026
Lavie Labs logo

Reply from Lavie Labs

We are really glad you are enjoying the Matinika! We look forward to being a part of your wife's skincare journey for a long time to come!

Rated 5 out of 5 stars

I absolutely love these products I have…

I absolutely love these products I have been using forever and will keep doing so. I recommend all products it's like a mini face-lift after 2 months of use. Brilliant stuff!

March 30, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thanks Gloria! We are thrilled you are enjoying the products and the results just keep getting better!

Rated 5 out of 5 stars

I highly recommend Lavie Labs

I highly recommend Lavie Labs! From the products to the customer care, they really are second to none. No hard sales pitch, just kind gentle understanding of women of a certain age and their needs. I started with the Matinika cream and the ou la la serum on a 30 day trial and I could feel the difference in my skin more or less straight away. For a woman of 49 who has always suffered with her skin, it was a great feeling, as I had been sceptical. I am now using the full range of products and already feeling even more of an improvement to the texture, condition & appearance of my skin. I've actually gone out without makeup yesterday and a friend said, you look well! That's never happened, people normally ask if I'm poorly if I haven't got a full face of makeup on.
My advice to anyone unsure of trying is to give the trial a go, you only pay the delivery and if you don't like the results you can cancel the subscription. I have all the full range and couldn't be happier. Give the guys a call, they are all just so lovely & helpful

March 2, 2026
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for taking the time to write such a thoughtful review. We are really glad you have already seen the benefits of the free trial and we look forward to working with you on a personal basis going forward!

Rated 5 out of 5 stars

Super quick delivery..

Super quick delivery..
Lovely moisturiser,woyjdnt use any other.

February 24, 2026
Lavie Labs logo

Reply from Lavie Labs

We are really glad you are enjoying the Matinika! Thank you for your kind review.

Rated 1 out of 5 stars

Scam

I had a phone call this afternoon a man saying he was from lavie labs and that id showed interest in the website? Ive never heard of them he wanted to send me a sample of cream they do asked what skin type I had and said he would throw in a serum for me to try and sent me email which he then asked me to look at so I did he then went on to show me around website whilst on the phone to him so he said I will put both in the post for u but I would have to pay postage of 4.95 so I got my card and gave him details he then said the sample would last for 20 day to then see if I liked it and then this cream would be 44 pound to me as the rep is 59 pound I said I was happy to try and give feedback he then asked would this be something id keep up and I said yes cause I do keep up with my skin care so put phone down and had shower when I got out I looked at the email he sent and it had signed me up for a subscription that 44 pound would go out in 21 days I never signed up for subscription but I see this as a scam anyone in there right mind love to try free samples u can see for urself then if u like items or dont . This is very misleading and im going to look into this further . I emailed and got my 4.95 refunded hopefully they dont try taking anymore this is just a warning to everyone .

February 24, 2026
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

I am terribly sorry that you feel this way. The call has been listened to and it was confirmed that after the 21 day trial you would be charged the discounted rate however you are able to contact us to edit the plan at any time which you experienced first hand. I am very happy to see our customer service responded to you in an extremely timely manner and that your request to cancel was dealt with there and then.

Rated 4 out of 5 stars
Lavie Labs logo

Reply from Lavie Labs

We are really glad you are enjoying your skincare journey with us, if there is anything we can do to to make your experience 5 stars please reach out to support@lavielabs.com

Rated 5 out of 5 stars

Nice customer service agents excellent…

Nice customer service agents excellent face cream for hydration fair price for bulk buy with large discount

January 28, 2026
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are really glad you are being looked after, we look forward to being a part of your skincare routine for a long time to come.

Rated 5 out of 5 stars

Amazing products…

There products are amazing been with them for a few years now and wouldn't use anything else. Fast delivery.

January 20, 2026
Lavie Labs logo

Reply from Lavie Labs

Thank you for the lovely review! We are really happy to be a part of your skincare journey.

Rated 5 out of 5 stars

I have loved using these products since 2020

I have been using these products since 2020, skin feels great, use the eye cream, exfoliating, and moisturiser. Customer service is high class and very responsive. Would definitely recommend Lavielabs 100%

January 21, 2026
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind words, We hope to be a part of your skincare journey for a long time to come!

Rated 5 out of 5 stars

I absolutely love the matinika cream

I absolutely love the matinika cream, I am 60 and have used for a couple years. So hydrating with multiple benefits. I've been told I look 10-15 years younger... thanks Lavie Labs!!
Great products!!!

January 17, 2026
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Wow Maria! We love hearing about the compliments our ladies reiceve. We are greatful to be a part of your journey!

Rated 5 out of 5 stars

I have only had really positive…

I have only had really positive experiences with Lavie Labs. I really love the cream and I was very fortunate to be sent a complimentary eye cream which felt great too. It’s not greasy and very light and nourishing, same as the face cream.

January 9, 2026
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind review, we are really glad you are enjoying the products and we are looking after you!

Rated 5 out of 5 stars

I'm now 85 and very active

I'm now 85 and very active. Your cream is really "age defying" My skin feels smooth and firm.

December 27, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Wow! This is amazing to hear, thank you for the kind feedback!

Rated 1 out of 5 stars

False information

Cold called for a trial product use, accept it as who doesn't love a trial of a new product. Only to be scammed into a subscription. Thank goodness for bank notification or my debit orders would have bounced due to this really false representation. Tried to cancel at day 30 and very unhelpful and rude lady refused to refund! Read all the information or you will be scammed too! False

December 17, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are terribly sorry you feel this way. We aim for the upmost transparency with our customers. It was confirmed both on the call and in the welcome email that you would be charged after 30 days and you are free to pause or cancel at any point. Should you have cancelled within the trial period no charge would have occured.

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