Lawstop Reviews 

177
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their incredible professionalism, continuous responsiveness, and genuine care throughout very stressful legal and housing processes. Consumers note that the team communicates clearly, answers questions promptly, and provides exceptional guidance that makes people feel truly safe and valued. However, some customers also noted frustrating issues with unresponsiveness, significant delays, and disorganized communication from certain staff members during ongoing cases. A few reviewers mentioned experiencing specific difficulties regarding misplaced files, broken promises, and a complete lack of proper follow-up on their legal claims.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their exceptional professionalism, dedication,... See more

Customer service

Reviewers express deep appreciation for the exceptional customer service, highlighting supportive and... See more

Service

Reviewers highlight positive aspects of service, frequently expressing deep appreciation for the exceptional... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt communication, quick... See more

Claim

Customers had ambiguous experiences with claim, expressing deep frustration over delayed compensations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dear Guy Atoun, I would like to sincerely thank you for your support, guidance, and professionalism throughout my case. I am very grateful for the way you have handled my matter and for the... See more

Company replied

Rated 5 out of 5 stars

Completely supported me through the process of getting my son’s special educational placement at our chosen setting. Always very quick at replying and answering any questions I had about the p... See more

Company replied

Rated 5 out of 5 stars

Faith is just amazing, she went above and beyond to help me appeal the LAs decision to assess my daughter. I felt so confident that she had everything in hand and was amazing at responding to my quest... See more

Company replied

Rated 5 out of 5 stars

My experience has been amazing with law stop, my solicitor guy has been unbelievable he absolutely knows his stuff hes very friendly and so so helpful! Hes worked so hard to go above and beyond for m... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

177 reviews

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4.6

All reviews

(177)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Best legal service I ever had

I would like to thank lawstop, Jay and Priscilla in particular, from the bottom of my heart for standing with me during my ordeal. They literally took me back from the street to my accommodation and confronted the illegal decisions of the Home Office. I don't know what I would have done or what would have been my fate without them.
One of the things I liked so much is that they keep calling me and following my situation constantly. So far, they are the best legal service I ever had.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

Very Professional & Efficient (London Branch)

Lawstop is very Professional and super efficient. I am foreigner but it doesn't stop them in any way to assist me with all that they can. I am very amazed by how efficient and prompt by their legal letter to the council addressing all my immediate concerns. Fabulous service of action is an understatement , Priscilla and Jay have helped me to fight for my rights and they definitely have done extra miles for the reunion of my family.
I think it is fair to say that maybe Lawstop have many clients and they are trying their best to help their clients in the best interest, the paralegal are also human, they can't be working 24/7, so people who might misinterpret, everyone deserves a second chance! My experience with Lawstop was indeed very good. Jay was very responsive, very Professional in his advice and he will respect client privilege and he will always give updates when he has first hand news and before he finished for the day. Although I am with Legal Aid, but this hasn't stop me from being different as a private client. When I was alone with communication with the authorities, there was absolutely zero conclusion but once I engaged Lawstop, the reunion was completed within 27 hours which was indeed amazing. I would highly recommend Lawstop London Branch if others having community care issues. Thank you Lawstop , especially Jay and Priscilla for all your good efforts!

May 3, 2022
Unprompted review
Rated 1 out of 5 stars

I am a civil legal aid customer

I am a civil legal aid customer - a special needs education case for my disabled son. The case was passed to Lawstop by phone and email as the Civil Legal Aid team said they were the company I had to contact. After contacting them, I waited and didn't receive a callback, so I called again a week later. After over two weeks, I still hadn't received any communication. Today I emailed, and the response is that Lawstop is unable to take on new cases at the moment. I understand they don't get paid well for Civil Legal Aid cases. However, they still need to contact Civil Legal Aid customers and inform them that they are too busy as soon as they can, so they have the opportunity to find another solicitor. They have wasted precious time before my hearing, a delay that will likely impact the education of my disabled son. I'm sure they are excellent as solicitors and lawyers, but their communication skills certainly have room for improvement.

November 29, 2021
Unprompted review
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