Lay-Z-Spa® UK Reviews 

Bought a new pump as the old one stopped showing a code literally 2 weeks out of warranty . Laz-y spa said no comeback as out of warranty 😡reach out to them hopefully for a bit of good will ,but nothing

Absolutely 100%

Pump was faulty, took nearly two weeks to sort out with Lay-z-spa customer service for them to arrange to collect faulty pump. But they are unable to send a replacement. Now having to wait for refund before being able to order another one which we will then have to wait for. So by the time we get another the whole process from our original order we be well over a month.

17th of July and this is still not resolved.

Got lay z spa in August and used for three months, upon starting it again this year the liner has a fault and deflates rapidly, no worries I have a 3 year warranty but it appears not. I am physically disabled and I am told they need proof it’s deflating and best proof is for me to find the fault with soapy water. Explain my position of being physically unable to do so and the answer was to get a neighbour to help me. No budging and until I turn over the heavy liner roll around trying to find a fault on a 6 month old product they will not help. Keep trotting out the get a neighbour to help. Their after sales are second to none particularly if you are less able. Couldn’t make it up. Disgusting

Fantastic product, very speedy delivery and loved the free premium goodies box. Its a 10 out of 10 from me.

Great product and service. Thankyou.

Wonderful truly wonderful best hot tub and easy to put together. Jets are amazing and just a relaxing time every time u go in.

Don’t get this Spa and expect it to be as easy as Lay-Z-Spa make it out and don’t expect their customer services to provide any empathy or awareness of the issues you face. I write this as a first time spa owner who purchased their square design Rome model. This was meant to be an out of the box press a button set up model. However they have 3 different set of instructions for you to follow, one on the box, one YouTube video and a printed leaflet. All of which are slight contradictory and non of which are actually for the square designed Rome model. The video was of I guess a similar round model but things were in different places etc. A great example is the inflation process. Press a button and let it inflate right…..wrong. In my case the inflation process generated an error message which made no sense, the leaflet said to inflate for 5 h(ours?) which I think was a typo and should have been about 5 minutes, it doesn’t tell you they have to shut down the inflation by pressing the button again. In short it’s probably fine if you have had one before but as a first timer inflating £700 of kit it was confusing, and frustrating. I didn’t think they supplied a filter (they did) it was just contained already within the filter housing. That’s fine I hear you say apart from they don’t label what any of the parts actually do (so I didn’t know it was the filter housing). It’s almost like they have tried to make it so simple but in doing so the instructions needed to be seamless and they were not! I reported this to their customer services who on the initial approach didn’t offer an apology rather referred me to the video of the alternative model spa (the round one) being set up. The spa itself 3 or 4 weeks in works well (which is why I gave it a 2 star and not a 1) but I purchased this brand and model because it was meant to be an easy set up and it wasn’t.

Needed a new bladder for my St Tropiz lid , ordered,delivered ,in no time at all , brilliant

Easy app to use quick delivery

i purchased the lazy spa sanfransisco jet pro with accessories thermal protector and had been used on only 2 occasions.is well protected as under a hard top gazebo.when went to use on 3 rd occasion the inflatable part of the lid kept going down i blew up but same issues .contacted customer service warranty to claim amd because i don’t know where the issue is they won’t replace.iv done soapy water test sent vidio amd photos bu no air bubbles coming from no where .they keep asking me to do another one amd iv refused as too upset. and know its a quality issue whilst still under warranty.no human interaction .so basically the warranty means nothink.there for iv had to purchase a new inflatable lid .do this is why i’m sharing my experience.they have took nearly 3 weeks to communicate to be asked to do soapy water test again .one big con .i also sent my case ref number to lay z spa and still no update it will be coming up to a month that we have not been able to use a brand new hot tub when the weather has been great how disappointing to say the least .its the 20 july and still heard nothink from lazy spa when asked for my case ref number little update still no update when i was asked to send my case ref number and it’s now the 23 july

This is my second purchase as the last one I had for 6 years became a bit worn!!
The new ones are or seem to be a bit more up market and have made quite a few improvements!! All positive as far as I am concerned!
Well done Lay z Spa!!😎

Good price and delivered when they said

Great value good quality thanks

First remote broke that was supplied with lights when we bought the hot tub. Replacement was Bought; as along with other people, with it not being covered under warranty and needs the ins and outs of everything. No one to talk to easily to fix an issue. When the bought a replacement; it arrived we were hopeful that we could use hot tub with lights once again…… but not this one does not work. Not worth the money!!

A lovely hot tub easy to assemble, heats up quickly and very comfortable to use highly recommended the Oslo air jet,

Very disappointed with Lay-Z-Spa's aftersales support.

My hot tub developed a fault whilst still under warranty. Initially the pump would randomly switch itself off with no error codes. I carried out all the maintenance requested (descaling, new filter, balanced chemicals, cleaning etc.) and then spent weeks providing photos, serial numbers and uploading videos exactly as requested.

Months later, the issue has become much worse. The pump now runs for around 20 minutes before tripping my home's consumer unit and cutting power to the whole house sockets, which is clearly an electrical safety concern.

Despite reporting the issue back in April and providing everything requested, communication has been extremely poor, with long periods of silence and no meaningful resolution.

The hot tub itself has been great when it works, but the warranty support has been incredibly disappointing. I simply want the faulty pump repaired or replaced under warranty.

I hope someone from Lay-Z-Spa sees this review and finally helps resolve the issue.

Bought a maldives model just over 2 years ago…

Bought a maldives model just over 2 years ago from the lazy spa website fir £1000, only used it a handful of times the first year then packed it away due to family issues, decided to get it out again a few weeks ago and whilst inflating it I could hear a hissing sound coming from the jets and it wouldn't stay inflated. Done abit of research on Internet and found this is a common problem, the inner liner splits and basically cant ever be used. Contacted lazy spa via phone and after spending hours on hold telling me they are very busy at the moment, I never got through so emailed them, i have received loads of sales emails since sending the complaint. finally a week later I gets an email saying basically tough shit because your out of the 2 year warranty you will have to buy a replacement tub for over £900. Absolutely disgusting. Ive had a intex inflatable spa before this one and it lasted nearly 7 years and it was packed away every year and never had a problem with the inner bit. This company doesn't care about you all they want is your money, do your research on them, especially the "amazing" maldives, they are crap and so are there customer service. I will be contacting trading standards.... Wish I could give no stars but it won't let me.

Arrived on time and excellent communication