London Camera Exchange - Colchester Reviews 

430
TrustScore 5 out of 5

4.9

12 Eld Lane, CO1 1LS Colchester, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great shop staff helpful ,knowledgeable & patient 🙂 and they have a good selection of cameras to look at and try (rare these days !) spent way too much but glad I could see what I was getting rather... See more

Rated 5 out of 5 stars

As the review title… LCE never fail to impress! Always top notch service throughout, super quick delivery, with items very well packaged and at very competitive prices. This is not a one off exp... See more

Rated 5 out of 5 stars

Amazing store! I exchanged two of my Canon FD lenses for a discount on a Canon EF 50mm f/1.8, and the whole process was really straightforward. James replied to my email, we arranged a date for the ex... See more

Rated 5 out of 5 stars

James was very helpful and knowledgeable and took time, on a busy Saturday, to understand my daughter’s needs when buying her first camera and we didn’t have a clue. And no pressure which was a relief... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Part of an employee owned business, London Camera Exchange Colchester is a photographic specialist retailer located in the town center. We provide a comprehensive range of both new and used equipment in-store, and online for home delivery. Part exchange is always welcome if you are looking to upgrade your gear! Other in-store service that we provide include repairs, sensor cleaning and video transfer. Our small friendly, professional and knowledgeable team – Lauren, Dave and Guy are on hand to provide you with the best possible service.


Contact info

  • 12 Eld Lane, CO1 1LS, Colchester, Essex, United Kingdom

  • 01206573444

4.9

Excellent

TrustScore 5 out of 5

430 reviews

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Replied to 95% of negative reviews

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4.9

All reviews

(430)

2,748 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn't recommend enough

Couldn't recommend enough; camera was very well packed, exactly as described in great condition, ordered at ~12pm on Friday and arrived exactly on time on Monday (DPD courier said they would arrive between 12:55pm-1:55pm and they arrived at 1pm exactly). Thank you :)

June 20, 2025
Rated 5 out of 5 stars

Amazing customer service.

I have used LCE a couple of times. Most recently i purchased a used Canon R6 from them.
The camera was just as described and worked wonderfully until the sensor developed an issue that made it almost unusable.

I emailed them explaining the issue and Lauren was more than happy to help, after an inspection and some questions they sent it off to Canon for repairs under their used goods warranty.

Turning an extremely stressful situation into the feeling that i picked the right choice by going with them again.

Will definitely be using them in future.

June 18, 2025
Unprompted review
Rated 3 out of 5 stars

Quick delivery but

Quick delivery and item ( used Billingham bag ) is in good condition.
I can’t recall the description stating that there was no internal dividers which are usually included as standard or I might have had second thoughts.
So pleased with the bag but disappointed I’ll have to now purchase replacement dividers.

May 30, 2025
London Camera Exchange - Colchester logo

Reply from London Camera Exchange - Colchester

Hi Gerrard
Thank you for taking the time to leave a review.
We are pleased that overall the Billingham bag is in good condition and the delivery was quick.
We apologise if the description did not detail that dividers were not included, but the images displayed on teh website did not show dividers.
We hope that we can welcome your custom back in the near future and aim to exceed your expectations.
Your LCE Team

Rated 5 out of 5 stars

Good service

Good service. The lens was a good price and arrived after a few days as described online. Will use again.

May 19, 2025
Rated 5 out of 5 stars

Perfect Purchase Experience Throughout

Everyone at LCE Colchester was so helpful with helping me with the change from DSLR to mirrorless.
Being able to actually pick up and try cameras in the real world is so underrated these days of internet purchases. The staff let me try out a camera just outside of the shop where there was plenty of different subjects to test it on and really get the feel of it.
I would recommend LCE Colchester to anyone looking to purchase anything camera related as their knowledge and stock range is fantastic. Again, being able to see and feel these items in person makes it so much easier to be sure you are making the right decision.
I am also pleased to say that the camera I Purchased (Nikon Z5ii) has already exceeded my expectations.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service from Lauren

Despite an error by PayPal which was going to send my lender 320 miles away from where I live, Lauren at Colchester quickly rectified the problem and my lens was received on time the following day, excellent customer service from Lauren. Thank you so much

May 19, 2025

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