I had such a wonderful experience with LCE, and I’d especially like to thank Dave for the amazing service! He made the whole process so smooth and helped me get my hands on my camera in such a timely... See more
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I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more
"Excellent camera shop in London. Helpful, knowledgeable staff, fair prices, and great selection of new & used gear. Got a great deal on my camera/lens, trade-in was smooth, and service was friendly a... See more
Spoke to someone at the Manchester LCE regarding one of the used lenses. All questions I had were answered, and I made the purchase online. The lens shipped that day, surprisingly, being mid afterno... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
16 Cross Street, M2 7AE, Manchester, United Kingdom
- 01618347500
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Replied to 94% of negative reviews
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Effective on time delivery (and they…
Effective on time delivery (and they used a courier company that actually provided helpful tracking info)
Top tier customer service and experience
Absolutely amazing! The team at the Manchester branch is truly exceptional—professional, knowledgeable, and a pleasure to deal with. Dave and Richard were incredibly patient and took the time to ensure I found exactly what I needed. I walked away with the most amazing camera and couldn’t be happier. It was definitely worth the trip—highly recommended!
On line purchase of a second hand lens
On line purchase of a second hand lens, good price, as described and delivered promptly, good job :)
Competency and easy to deal with
It was easy to manage all the process of trading in and buy new stuff. Really appreciated.
Very quick delivery
Very quick delivery. Excellent binoculars. Overall excellent service.
Excellent purchase experience
Bought a second hand lens online which arrived less than 24hrs from ordering and very well-packaged. After testing the lens decided not quite the lens for me so requested a refund. The Manchester staff could not have been more helpful - processed the receipt of the lens and arranged a refund within a couple of hours of receipt. I've bought from LCE previously and similarly they were v helpful. Will certainly use LCE again - customer service and whole buying experience is excellent.
Telephone conversation was thorough and…
Telephone conversation was thorough and reply to questions I asked were very clear. When the camera arrived it was exactly as I was told, plus it arrived promptly. Very pleased.
Bought a pair of used binoculars and…
Bought a pair of used binoculars and part exchanged two no longer used pairs easy and hassle free. Bought a four star rated pair and they look brand new. All enquiries promptly and efficiently dealt with. Great experience would definitely recommend
Very good interaction with this…
Very good interaction with this particular branch of LCE, helpful in answering my questions with prompt service.
Product quality was spot on, good experience from LCE as usual.
Brilliant service from start to finish
Brilliant service from start to finish. Registered my interest in a Fuji X100vi and got a call the next day to say they've got it in stock and it was with me within 48hrs.
Great customer support
My journey with LCE started at their Oxford store where Elliot helped me figure out what lens I needed for my camera. He was helpful and then showed me the lens I wanted was available at their Manchester store. I went away and did a bit more research and decided to get the one he suggested. It's the in person aspect of this whole process that I loved the most. And the lens came super quickly and was an easy process. I'd hands down recommend them to anyone wanting to get their photography products from.
Helpful staff.
Used lens purchase
I have bought used and new from LCE over the years. This purchase was a used Sony lens. I made an offer using the message option in the used listing and it was accepted after a couple of hours - very quick indeed. Purchase was then easy via the link provided and delivery next working day by DPD. All excellent quick service as usual from LCE.
Great place to shop.
Staff were very helpful ,said they had the lens I wanted in stock paid for it and it arived next day. I have used London Camera Exchange many times and always had great service.
Amazing manchester store
The staff at the Manchester store were amazing. Provided excellent and well formed opinions on options based on my use cases allowing me to make a well informed decision.
The canon r7 i eventually brought has been superb so far and I would never have brought it without their help
Helpful advice
Very helpful confirming the lense was correct for my camera. Very quick response and dispatch. Very happy.
ALWAYS brilliant
I've bought lots of used gear from LCE over the years. ALWAYS top quality service. Condition is exactly as described. Here the following day. I've changed my mind about a couple of items and returned them with absolutely no trouble
Always a pleasure to deal with
Made quite a few purchases from LCE and have always received great service from them. Hope to use again.
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