London Camera Exchange - Plymouth Reviews 

190
TrustScore 5 out of 5

4.8

56 Cornwall Street, PL1 1LR Plymouth, Devon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was incredibly impressed with London Camera Exchange in Plymouth. I found a camera that I liked and asked a couple of questions over email - very quick and helpful responses. Once I confirmed I was... See more

Rated 5 out of 5 stars

I always buy my used equipment from LCE. They are really excellent - the service is really fast, the equipment is always EXACTLY as described and the packaging and safety in postage is always spot on.... See more

Rated 5 out of 5 stars

Mike was extremely knowledgable, helpful, honest and patient when we came to buy our first camera. He took time to answer our newbie questions in a way we understood. They also have a great aftercare... See more

Rated 5 out of 5 stars

Very helpful staff and friendly approach. Overcame my difficulties uploading Olympus OM1 firmware updates for a small price. Offered plenty of help and advice. Chuffed to bits as it was very frustr... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

London Camera Exchange Plymouth opened in 1971 and was in the same location for 47 years. We moved to our new location in 2018 and are the only specialist photographic retailer selling new and used equipment in Plymouth. Other than selling photographic, video and optical equipment we also carry out sensor cleaning, image recovery and firmware updates in store. We are also able to send customers equipment away for repair. The staff are knowledgeable, friendly and are always more than happy to help with customers needs placing good old fashioned customer service before all else.


Contact info

  • 56 Cornwall Street, PL1 1LR, Plymouth, Devon, United Kingdom

  • 01752664894

4.8

Excellent

TrustScore 5 out of 5

190 reviews

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4.8

All reviews

(190)

2,763 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very polite and helpful staff only…

Very polite and helpful staff only dealt with them over thr phone but the service was excellent and the equipment i bought second hand was as good if not better than descriped so very pleased all round . Many thanks Mark.

March 25, 2026
Rated 5 out of 5 stars

Very responsive and helpful at all…

Very responsive and helpful at all times - great shop (as with all LCE branches) and engaged, expert and enthusiastic staff. Rapid and personal email/phone contact making the issues with the courier easier to deal with. Excellent lens, too!

March 28, 2026
Rated 5 out of 5 stars

Great purchase Nikon prime lens

Called the store to check on condition etc and they were very helpful. Lens condition is better than described in my opinion and at a very attractive price compared to other outlets. Arrived on time and very well packaged. Using it and really enjoying purchase.

March 5, 2026
Rated 5 out of 5 stars

Great service

Extremely quick response upon enquiring about a secondhand camera and once ordered, it was dispatched within the hour and arrived the next day.

March 6, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service with good communication from LCE, keeping me informed about the two packages from different stores being coordinated and delivered to me - thanks

February 14, 2026
Rated 5 out of 5 stars

Excellent

Straightfoward, efficient simply good service. Plus i was pleasantly surprised that the goods received were of a finer quality than i supposed.

February 3, 2026
Rated 5 out of 5 stars

Great customer service

Great customer service, called me to inform me of a delay which was great. Arrived securely packed. Would recommend

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great honest advice from Jacob and Andy…

Great honest advice from Jacob and Andy at Plymouth branch today. Really appreciate the help and preventing me from making expensive mistakes. I was not pressurised to buy and by the time I did I was entirely confident I was making the right decision thanks to their patience and help. Thank you

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

I wanted a decent digital SLR camera to take on holiday

I wanted a decent digital SLR camera to take on holiday next year. Wasn’t prepared to pay thousands for these new mirrorless camera, so took a punt and bought (after extensive research) a Nikon D5100. Camera arrived a few days later in a box about 20 x the size of the camera, excellent packaging, delivery. Camera received as per description, but in a lot better condition than what I was expecting. Overall, an easy, hassle free purchase, many thanks

December 1, 2025
Rated 5 out of 5 stars

Very smart young man answered my phonecall.…

Very smart young man answered my phone call and quickly solved my query and then we promptly came to a very satisfactory conclusion on the model and price that I was seeking.
Very helpful indeed and I speak as someone who once employed ten salespersons and over the years only found three who were any good. So yes, thank you guys for an excellent and professional service.

November 28, 2025
Rated 1 out of 5 stars

Disappointed

I purchased a camera online on 10th November from the Plymouth branch. I received two emails confirming the transaction. Then I later received a third, which I initially assumed was just the confirmation of it being dispatched which is normal (since I have purchased a great deal from LCE over the years) only to be told that the camera had been sold to someone else in store. The camera had only just been put up and was second on the timeline. Generally I have been very satisfied with my transactions with LCE which is my go to dealer, but if you are asking about my experience this time, I am afraid it is not good.

November 10, 2025
London Camera Exchange - Plymouth logo

Reply from London Camera Exchange - Plymouth

Dear Merlin

Thank you for your feedback. We have investigated the issue, and I understand that our Plymouth team has already been in contact with you. This was a rare situation — all items listed online are also available in store, but unfortunately this particular item was sold in-store at a very similar time to when you placed your order.

We hope we have been able to source another one for you from one of our 26 High Street locations.

Kind Regards

Your LCE Team

Rated 5 out of 5 stars

Seamless transaction

Seamless transaction.
I traded in a camera and was happy with the price given and bought another camera by adding some money.
Very pleased with the whole selling & buying process. Will certainly consider using LCE for other photography needs in the future.

September 8, 2025

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