London Camera Exchange - Plymouth Reviews 

190
TrustScore 5 out of 5

4.8

56 Cornwall Street, PL1 1LR Plymouth, Devon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was incredibly impressed with London Camera Exchange in Plymouth. I found a camera that I liked and asked a couple of questions over email - very quick and helpful responses. Once I confirmed I was... See more

Rated 5 out of 5 stars

I always buy my used equipment from LCE. They are really excellent - the service is really fast, the equipment is always EXACTLY as described and the packaging and safety in postage is always spot on.... See more

Rated 5 out of 5 stars

Mike was extremely knowledgable, helpful, honest and patient when we came to buy our first camera. He took time to answer our newbie questions in a way we understood. They also have a great aftercare... See more

Rated 5 out of 5 stars

Very helpful staff and friendly approach. Overcame my difficulties uploading Olympus OM1 firmware updates for a small price. Offered plenty of help and advice. Chuffed to bits as it was very frustr... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

London Camera Exchange Plymouth opened in 1971 and was in the same location for 47 years. We moved to our new location in 2018 and are the only specialist photographic retailer selling new and used equipment in Plymouth. Other than selling photographic, video and optical equipment we also carry out sensor cleaning, image recovery and firmware updates in store. We are also able to send customers equipment away for repair. The staff are knowledgeable, friendly and are always more than happy to help with customers needs placing good old fashioned customer service before all else.


Contact info

  • 56 Cornwall Street, PL1 1LR, Plymouth, Devon, United Kingdom

  • 01752664894

4.8

Excellent

TrustScore 5 out of 5

190 reviews

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4.8

All reviews

(190)

2,784 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

In today to discuss my two cameras. Excellent! He gave a lot of his time, chatted, explained, demonstrated and showed great interest. Customer care superb! Definitely my “go to” camera shop now! Thank you

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Problem solved

The camera that I bought was delivered in 24 hrs and was as described in excellent condition. Unfortunately it developed a fault shortly afterwards and had to be returned. The return was also dealt with quickly and efficiently and a full refund issued. I can recommend lce Plymouth and their staff and hope to deal with them again in the future.

July 24, 2025
Rated 5 out of 5 stars

Five stars

Another purchase from LCE used, and another good experience. Item was in great condition and everything packaged well. Highly recommended.

July 26, 2025
Rated 5 out of 5 stars

Had a problem with my RX100vii camera

Had a problem with my RX100vii camera. Sent to LCE Plymouth for repair. Phone call next day to say that there was no fault but a setting issue. Made to feel valued and respected, not a fool. Very helpful and professional. Great experience.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a canon R7

Bought a canon R7. I chose LCE because the price was the same as other on-line stores but I wanted to give my business to someone on the high street. There was a short delay on dispatch but this was communicated early and only impacted belivery by a day. Camera arrived when I was told it would.

June 27, 2025
Rated 5 out of 5 stars

Fantastic company

Purchased a Sony 90mm Macro Lens - the procedure was quick - extremely effective customer service, fast delivery.
Will 100% use London Camera Exchange again. THANK YOU

June 23, 2025
Rated 5 out of 5 stars

I have been so impressed with the whole…

I have been so impressed with the whole Plymouth team dealing with servicing some of my optical equipment. They were so helpful and professional keeping me informed and updated regularly over the progress of the items. Extraordinarily great service. Many thanks

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Dealt with Mike over the phone regarding a Canon 90D and lens. Incredibly helpful and professional. Arrived swiftly and well packaged. Highly recommend and will certainly use the shop again.

June 23, 2025
Unprompted review
Rated 2 out of 5 stars

Misled and disappointed

Firstly, I was unnerved that such an established company did not seem to know where stock was held within their locations, and to watch this disorganisation play out came across as unprofessional.

Secondly, although a member of branch staff was helpful in advising me about some of the many features of my new camera, he misled me into believing that I could return the camera once I had tested it, when in fact the company policy states that it has to be returned unused within 14 days. Based on this staff member’s advice, I took the camera out to explore the features discussed and learn how to adjust them to get better images. It was only after I had done this that I found that this was contrary to the returns policy. The images which have come from this exploration are disappointing and not to the quality of my previous camera.

The order was only placed with London Camera Exchange because other retailers did not have stock of the camera. I deeply regret not shopping in store as this has led to massive disappointment with what I received.

June 11, 2025
London Camera Exchange - Plymouth logo

Reply from London Camera Exchange - Plymouth

Hi Zarah,
Thank you for taking the time to leave us a review.
We’re pleased to hear that our Plymouth team were able to resolve the issue quickly and to your satisfaction. We truly value your feedback and hope you’re happy with the service you received.

We look forward to welcoming you back again soon.

Best regards,
The LCE Team

Rated 5 out of 5 stars

Pleasure

As usual, the team were excellent. Polite, conscientious and reassuring. Always a pleasure to spend time in LCE. Thank you.

June 20, 2025
Unprompted review

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