Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady I spoke to on my 15 telephone appointment was very helpful indeed plus she forwarded me further help via email . No complaints at all excellent service. I did knock a star off however as I in... See more
Company replied
I have used your service many times seeking answers in the darkness of leasehold property management. A lot more needs to be done to drag the system into our century. That you are free and available... See more
Company replied
Well it was a bad line and I could not hear the agent very well a lot of the time. I did take the advice that I was given and sent my letter to a joint Freeholder who has been totally ignoring my requ... See more
Company replied
Company details
Written by the company
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Contact info
2 Marsham Street, SW1P 4DF, London, United Kingdom
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible service
Terrible service from the advisor I spoke with. She was very hard to understand abrupt and rude. She would not let me speak. I tried to but she said 'have you finished '! The whole conversation was very rushed. She was impatient. Very unhelpful.
The advice she gave was as if reading from a script. Copilot was more helpful.
I was very disappointed with the advisor. I won't be using this service again.
August 10, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, Amanda. We’re sorry to hear about your experience and that you felt the conversation was rushed and unhelpful. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. If you would like us to look into what happened, please feel free to contact us at info@lease-advice.org
Clear practical advice
August 10, 2026
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice useful.
The advisor i spoke to was very calm…
The advisor i spoke to was very calm and patient as i was nervous and stressed but guided my through what I needed to do. Not the advisors fault but it is a challenging stressful situation when you going through this but when you have one whose alm is to help you it's much appreciated
August 12, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to support you during a stressful time, and we wish you all the best with your situation moving forward.
The adviser was very helpful and knowledgeable.
The adviser, Armani, was very helpful, and gave great advice, signposting that there are financial organisations that I can contact, and that I can book another appointment with the Leasehold Advisory Service.
August 10, 2026
Reply from The Leasehold Advisory Service
Thank you for your kind review! We’re pleased Amani was able to provide helpful advice.
I have used your service many times…
I have used your service many times seeking answers in the darkness of leasehold property management. A lot more needs to be done to drag the system into our century. That you are free and available is a boon. Keep up the good work. Title. light in the Sarkness
August 12, 2026
Reply from The Leasehold Advisory Service
Thank you for your review! We’re happy our service has been helpful to you.
Great customer services
Great customer services, advised me and answered my questions, I highly recommend that you contact these guys if you experiencing any issues.
Thank you.
August 4, 2026
Reply from The Leasehold Advisory Service
Thank you for your lovely review! We’re glad we were able to answer your questions and provide advice.
Very prompt and responsive
Very prompt, reliable and helpful. Generous with time and responsive in a timely way. Not able to advise on everything but are clear where this is the case.
August 12, 2026
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the service helpful.
Didn’t help didn’t advise either said…
Didn’t help didn’t advise either said could not assist he didn’t understand the enquiry
August 12, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re sorry to hear about your experience and that you felt your enquiry was not addressed. If you would like us to look into this further, please contact us at info@lease-advice.org.
The advisor was very knowledgeable and…
The advisor was very knowledgeable and gave excellent advice.
July 18, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review! We’re glad our adviser was able to help.
RTM - Rights
Really helped confirm & cement my understanding of the rights of an RTM. In particular our options when faced with the previous management company having not transferred funds after 3 months since the Acquisition.
August 11, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found our service helpful.
Clear information demonstrating…
Clear information demonstrating knowledge.
Offer to continue with support if required
August 11, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found the advice useful.
Reply from The Leasehold Advisory Service
Thank you for the 5-star review. We’re glad our adviser was able to help.
Great service
Great service, great for getting advice on some of the pitfalls and problems relating to Leasehold and supportive, a reminder your not totally alone.
August 11, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our service could provide help and reassurance with your enquiry.
Knowledgeable and came across sincere…
Knowledgeable and came across sincere wanting to help me.
Good advice which I followed up on,
Believe now I have won my case after being able to quote my advice .
Thank you
August 10, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review! We’re delighted our adviser was able to provide guidance.
The empathy and how reassuring she was
August 10, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to provide support during your enquiry.
Unhelpful advisor
This advisor was very unfriendly and unhelpful. I consulted with the leasehold advisor before and never had such a bad experience. She behaved like someone who does not like her job. She just limited herself to read the articles of the BSA 2022 and dismissed my questions like I was bothering her.
August 10, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, Pablo. We’re sorry to hear about your experience and that you were unhappy with the way your enquiry was handled. If you would like us to look into this further please feel free to contact us at info@lease-advice.org so we can follow up with you directly.
Really helpful and didn't Rush me
Really helpful and didn't Rush me. Made time to make sure I had all the advice and sent me an email with all the details. Really appreciated all the help
August 6, 2026
Reply from The Leasehold Advisory Service
Thank you for your kind review! We’re glad you were able to receive the help you needed.
The lady I spoke to was helpful and…
The lady I spoke to was helpful and informative, gave me information regarding my Housing Association way forward for owners of property as the legalities are different from council properties.
August 6, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review! We’re happy to hear the adviser was able to provide support.
They listened and responded to my…
They listened and responded to my questions. Also went on to send me info by email which I could refer to later.
August 5, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to assist you.
sounded like a script.impatient…
sounded like a script.impatient manner.did not want to listen .information unhelpful.
August 5, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, Danny. We’re sorry to hear you were unhappy with the manner of the call and did not find the advice helpful. This is not the experience we want people to have when contacting our service, and we appreciate you bringing this to our attention.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.