The advice received was very basic and not more than I could have found out through search online or chatGPT. The staff did not seem well trained or knowlegeable about leasehold, beyond the basics. Th... See more
Company replied
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A few years ago I spoke to someone on the advice line who was enthusiastic and gave me some helpful suggestions with a leasehold problem. The last couple of times I rang for advice the advisor was... See more
Company replied
Absolute waste of time. I had prepared all my notes in advance so that I could give an accurate, concise explanation of my query. The person who came to answer my call was absolutely pathetic. Her l... See more
Utterly useless. Spoke to an advisor really hoping for some guidance around a freeholder issue I'm having. Unfortunately the person couldn't have been less helpful. Was overly abrupt to the point... See more
Company details
Written by the company
The Leasehold Advisory Service is a Non Departmental Public Body (NDPB) funded by Government to provide free advice on the law affecting residential leasehold property in England and Wales.
Contact info
2 Marsham Street, SW1P 4DF, London, United Kingdom
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
1.8
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Person I spoke to did nothing give me…
Person I spoke to did nothing give me any further advice than what I already knew and for some questions did not have an answer. I gave 2 stars as she was polite and did call when arranged but to be honest a waste of time.
November 19, 2021
Reply from The Leasehold Advisory Service
Hi Janet, Thank you for your feedback.
Sorry to hear that that you were not happy with the advice that you received. We always aim to give quality advice and address the specific query asked, so I apologise if the appointment didn’t provide you with any more information than what you had already explored.
If you want more advice or information on leasehold insurance we would be happy to help you further. If you want to speak with another adviser you can book an appt here: https://clients.lease-advice.org/#/
If you would prefer to get written advice as an alternative you can submit an enquiry using the same link above. One of our advisers will read through your query and respond to any questions in an email.
Great service with some very…
Great service with some very interesting things that we hadn’t thought off thank you.
November 19, 2021
Very Good Service
Very Good Service, and phone appointment system works well.
Thank You
November 19, 2021
Good initial reply
Good initial reply. More info required fro me. So have sent.
Now awaiting reply
Rt
November 19, 2021
Such a good service
November 19, 2021
Very clear and professional advice.
November 19, 2021
A quick response and easy to understand
November 19, 2021
The person I spoke to was quite precise…
The person I spoke to was quite precise and explained the process and available options very clearly
November 19, 2021
Professional and impartial advice
The adviser was friendly, professional and impartial. He told me my options and limitations.
November 17, 2021
Very swift response to my query
Very swift response to my query, very detailed, very helpful
November 15, 2021
I had 3 telephone appointments
I had 3 telephone appointments. On each occasion the advisor quickly understood the situation and provided clear & concise advice. I was impressed by the depth of their legal knowledge and the pragmatic approach. They were very helpful.
November 14, 2021
They were no help at all I cannot…
They were no help at all I cannot afford a solicitor NO ONE CAN unless your a millionaire. All they told me to do is find a solicitor Rubbish
November 14, 2021
Reply from The Leasehold Advisory Service
Hi Gillian, Thank you for the feedback.
We always offer as much advice as we can, however, our remit does not allow us to advise on certain topics. We only provide free initial advice and guidance to leaseholders. With this in mind, our advisers will sometimes suggest that you work with a solicitor if you have a complex issue that needs specific advice or if you need to start litigation against the landlord. We understand that the cost of a solicitor can often be unaffordable, but there are organisations that can provide free legal help if it is needed.
For example, Advocate is a charity that finds free legal assistance from volunteer barristers. It can also help determine if you are eligible to receive free legal aid: https://weareadvocate.org.uk/apply-for-help.html
If you want more advice or information on the action you can take we would be happy to help you further. If you would like to speak with another adviser you can book an appt here: https://clients.lease-advice.org/#/
Very helpful
November 13, 2021
Admin fee demand from Landlords…
Admin fee demand from Landlords Management Company.
I found your info informative if difficult to understand due to legal wording used. The situation appears to have quietened somewhat and we are at a stalemate although, the Management agents have offered to reduce their financial demand from 10% to 5%, a saving of £200 should I agree to continue with a new gas boiler installation in my owner occupied flat, at my own expense. I will recontact if the problem continues, many thanks so far.
November 13, 2021
Contacted the Leasehold Advisory…
Contacted the Leasehold Advisory service for advice. They took the time and offered a very full answer to my questions and because of this I am now empowered to deal with the management agency. Thank goodness we have this free very helpful advice service.
November 13, 2021
Very professional and correct answer
Very professional and correct answer - better than a solicitor and NO cost.
November 13, 2021
The response I received was helpful and…
The response I received was helpful and informative.
Thank you
November 13, 2021
I was surprised when a reply arrived
I was surprised when a reply arrived. (not because of any issue with this service). The quality of the reply and it's content was very good. My enquiry had been relatively complex, I thought, relating to a property owner of a leasehold flat where I'd been told by the real estate agent the owner had gone into liquidation.
November 13, 2021
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