Britannia Leatherbarrows Reviews 139

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and helpfulness of the staff. Customers consistently praise the excellent service, noting the efficiency, care, and respect shown for their belongings during moves. Many also appreciated the smooth and stress-free delivery service, with items arriving safely and on time, even in challenging circumstances. However, some customers also noted issues with communication from the office and delays in delivery dates, particularly for international moves. A few other people also felt that the administration side of the service was not as efficient as the moving crew, leading to some frustration.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and hard... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the efficiency,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the efficiency, care, and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Punctual, professional, respectful, kind and friendly. The members of the team could not have been more helpful. I would thoroughly recommend this company - Britannia Leatherbarrows. Thank you for mak... See more

Company replied

Rated 5 out of 5 stars

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van... See more

Company replied

Rated 5 out of 5 stars

So glad we went with a professional company. All at Britannia Leatherbarrows, from Rob with the quote and sizing of lorry needed, to all the crew on the day:- Neil, Chris, Sammy, James, Lewis, Brad an... See more

Company replied

Rated 5 out of 5 stars

Neil and Andy did an absolutely incredible job helping me to move home. Despite some of my stuff being in carrier bags because I ran out of boxes, they cracked on without a single complaint. They wer... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility

Written by the company

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

139 reviews

5-star
4-star
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2-star
1-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Neil and Andy are incredible

Neil and Andy did an absolutely incredible job helping me to move home. Despite some of my stuff being in carrier bags because I ran out of boxes, they cracked on without a single complaint.
They were incredibly efficient and just amazing people. I honestly would have been lost without them.

September 5, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

What a really heartfelt review, thank you for leaving this for us especially for Neil and Andy. Its always a pleasure to help our customers especially when they are as kind and grateful as you. All the very best to you in your new home

Rated 5 out of 5 stars

Steve and Chris ‘A’ Team

Steve and Chris made the whole experience total stress free. Totally professional and efficient. I would highly recommend them and this company.

September 1, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Delightful 5*review. Glad it was a wholly positive experience for you. Thank you for taking the time write your review. We will pass your thanks and kind comments to Steve and Chris

Rated 5 out of 5 stars

amazing service

Craig, Danny and James were absolutely amazing. All three were very helpful and friendly making the moving days absolutely stress free. They were all very professional and careful with our belongings getting everything out of the old house and into the new one without a problem. Overall the service we received was outstanding and we'll definitely be keeping Britannia in mind for future moves.

September 1, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

We are delighted with these comments, particularly as for you this was a military move and we know how stressful moving often can be. We of course would love for you to choose us for your next move. We hope you have started to settle in well already, take care

Rated 5 out of 5 stars

Short Notice Removal

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van that we never thought would be big enough and by mid afternoon my parents in law were in their new home. A huge thank you to everyone who made this happen.

August 28, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for your lovely review. Our staff are super good at packing and loading the vehicles and surprise people often with their talents for this. I am glad we could get your parents in law settled in their new home and we wish them and you all the best. We will also pass your thanks to all the team.

Rated 5 out of 5 stars

Staff arrived when they said they…

Staff arrived when they said they would. They were helpful and well-organized, and quickly loaded the items.
I would recommend them to friends

August 26, 2025
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Reply from Britannia Leatherbarrows

We are really happy with this review. We are pleased that Jordan, Danny and Craig did a great job. We will pass on your comments and thanks to the team as its always nice to receive this kind of positive feedback.

Rated 5 out of 5 stars

House unpacking

Jordan, Chris, Dave and Neil were great in unpacking all our belongings after relocating from Belgium back to the UK. They were friendly, efficient and particularly helpful in unpacking items carefully as unfortunately the packing done in Belgium - which was done by another company - had not been done to a high standard. Would recommend and use again.

August 18, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for taking the time to leave us a review. The team were very happy to have helped to move you into your new home back in the UK. Its great you would recommend us, and we would love to complete any futures moves for you also should you need one, all the best

Rated 5 out of 5 stars

Chris , Danny and Liam

Chris , Danny and Liam were excellent , well mannered , considerate and very hard working . They were a credit to the company ...

August 11, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for this short but definitely sweet review. All the best

Rated 1 out of 5 stars

Absolutely horrible team

Absolutely horrible team. DO NOT USE. Rude, arrogant removal men. Broke the law by working day and night. One threw a tantrum in the middle of the car park and used disgraceful language. Blocked a fire exit and refused to move it. Also breaking the law. Abused the neighbours, refused to move when blocking entrances, and left unsafe material everywhere. Harassed a disabled woman, an elderly man, and a young lady, threatened people, and encouraged unsafe practices. They destroyed other people's property and seem to know how to behave in public.

August 8, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Of course receiving this one star review with such defamatory comments has left all of us at Britannia Leatherbarrows feeling shocked, confused and quite upset. This does not fit with our company ethos or the work ethic of our staff.
We also cannot find any record of you as one of our customers.
We have asked the Trustpilot platform to request that you provide your contact information to us, and are still waiting for you to reply. If you would like to get in contact with us personally, then please contact our customer service team via email sales@leatherbarrows.co.uk

You have declined to share any further information to us. We are sure you are not one of our customers and therefore this is highly unfair. We hope that people using this platform can see our wonderful reviews from our customers we have moved home and can decide for themselves.

Rated 5 out of 5 stars

Superb guys, so polite, hardworking and helpful

Jordan, Chris and Danny were fantastic packing my 91 year old fathers' 3 bedroom ground floor flat. Cheerful and happy which when we had been sorting and packing until 3am and then awake at 7am, kept me going. Also the concern they had for me driving 6 hrs back home in the evening. Non stop moving and packing. Due to smaller van it was two trips to storage. Very helpful with dad whilst I was still packing and cleaning. Coped with the grumpy upstairs neighbours and intense next owner. Even took our outdoor plants to the depot to store whilst we could arrange separate pick up. Next step in a few weeks from store to new property. Well done lads. Next crew has alot to do to match original crew. Challenge set for the crew from storage to new home. I will update 😊

August 8, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

It was our absolute pleasure to meet your family and to be able to assist you with your fathers move. Your plants are doing fine, and we look forward to seeing you all again shortly for the next part of your move. Thank you for leaving the crew such a kind and genuine review of your experience too

Rated 5 out of 5 stars

Friendly, trustworthy and efficient

I had Neil and Matt loading, the pre move was miscalculated and it was definitely a three man job, great communication and they were very good at getting the most difficult (previous moves) furniture out with ease. They've done this before clearly. Very friendly and chatty and very good at removal van jenga! It was a long day and i was able to leave them with the garage key to post through the letter box so i could leave to get to the new house. Contents were delivered the next day which was a lot faster than the load thank goodness. Matt and Brad did a swift job albeit i supplied with espressos for extra energy. Neil in particular was great with giving me tips on unpacking and how to store and contact for removal of all the boxes for collection when i had unpacked. They put carpet protection down and just got on with the job asking questions about what was to be packed or left (some things they can't load for safety reasons). Overall a very smooth process that is a very stressful life event for most people made easier, especially when moving to a different county. Not sure i'd do it myself after a lot of years collecting dust in places I can't reach, yet they did it with ease and a great attitude. Thank you for the service, they deserve a bonus or an extra set of hands for a big job - management team take note!

July 3, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for the detailed review and thank you also for looking after the crew with coffees etc while they helped to look after you. Glad to hear everything was smooth and you were very happy with the service, many thanks

Rated 5 out of 5 stars

Excellent efficient and friendly…

Excellent efficient and friendly service. Moved us to and from Portugal (4 years apart) and both moves were executed really smoothly. Most recently our move back to the UK was carried out by Steven. A more friendly and helpful mover you couldn’t hope for!

July 23, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for your lovely review and comments especially for Steve. Thank you for your repeat custom and hopefully we will be your choice once more if you do decide to move again. All the very best till then

Rated 5 out of 5 stars

Right from the original quote from Rob

Right from the original quote from Rob, to the admin staff, and then the brilliant team of Jordan, Danny, Chris and Sammy who actually moved us, nothing was too much trouble. Everyone was friendly, had a brilliant sense of humour, and worked so hard to get us into our new home by the end of the day. You were amazing.
Huge thanks to you all.

July 4, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

We are so happy that our service has met the 5 star rating and that from your quote to the move and beyond has been amazing. We have a great team of staff here at Britannia Leatherbarrows and receiving reviews like this are so rewarding for us, thanks so much and take care

Rated 5 out of 5 stars

Fantastic moving experience…

It was a really good moving experience and we loved that it was over the three days and so we didn't have a mad rush on leaving our home of 31 years. Neil and Chris,our crew for the three days, were fantastic, they were very friendly and had to work through the ridiculous heatwave after a long drive up from Bournemouth, thank you guys for a great job, it was very much appreciated. Graham and Rachel

June 27, 2025
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Reply from Britannia Leatherbarrows

Thank you for leaving your review. I am glad that the move plan we set for you worked well and suited you especially in the weather conditions. They are such a hard working team and we are incredibly proud of them so glad you were too. Take care

Rated 5 out of 5 stars

Outstanding service

Excellent service. The sales rep who visited (David I think!) was helpful and continued to check in with me about possible moving dates without being pushy. When the day finally arrived, the removal men were outstanding - I had Chris, Neil, Sammy and Ady. All four were friendly and flexible. The move happened in 28 degree heat and everyone continued to work hard to ensure the move was smooth and every item was placed exactly as requested. The biggest challenge of all was my 280kg piano, which couldn’t fit through the living room door on wheels due to the diagonal corridor in the property. The men provided a solution and worked as a four to carry the piano on its side in the end - it was a nail-biting experience to say the least (due to the piano being such a weighty item to manoeuvre and very precious to me), but there was no other option, and all four worked together to make sure the piano got in safely without causing any damage to the instrument or the property. I would 100% recommend this team.

June 19, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for leaving your detailed review. I am glad all went smoothly and that the team were able to safely get your piano and all your belongings into your new home. Hoping you settle into your new home and thank you for your custom

Rated 5 out of 5 stars

Military move

Military move! Neil, Keith, Brad & Chris were friendly, polite, strong and efficient! Our belongings were all packed and cared for (even the many pot plants!). Thank you all for helping our move go smoothly.

June 16, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Its lovely to get a review from one of our military customers. We are proud to service our military contract and to receive this email of appreciation and thanks. Your review will be shared with the team.

Rated 5 out of 5 stars

Everything happened that we requested

Everything happened that we requested. Nothing was damaged. Communications were prompt.
Andy and Steve who unloaded our goods were helpful, strong and polite, no bother to have in our new home.
Thank you

June 17, 2025
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Reply from Britannia Leatherbarrows

Thank you for sharing your 5* review of Britannia Leatherbarrows and for the praise for your staff, Andy and Steve. We wish you all the best in your new home. All the best from all the team

Rated 5 out of 5 stars

Third time we have these guys and Rob…

Third time we have these guys and Rob who is absolutely first class leading the crew and Andy and Any were all excellent
On time careful professional and as important lovely ad fun to have around for a couple of days when inevitably its a bit hectic , Fully recommend and will use again

May 27, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

This is a perfect review, thank you for taking the time to leave it for Britannia Leatherbarrows. It really does mean a lot to the crew too when they get a personal mention. Glad we could help you on these 3 occasions, and If we can be of service to you again of course we would love to move you again, till then, thanks again

Rated 5 out of 5 stars

Britannia moved our belongings from the UK 18 years ago and back again this year.

Britannia moved our belongings from the UK to Spain
18 years ago so no other choice when moving back.
They have proved to be reliable, helpful, friendly. We cannot remember the names from 18 years ago but
Brad & Chris did a stand up job on this occasion.

May 7, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Brad and Chris are delighted you are happy with their service and thank you for choosing Britannia once more for your European move back to the UK. We hope you are settling in well again, all the best

Rated 5 out of 5 stars

2nd time of using them to move stuff to Canada

We used this company when we moved from UK to Canada in 2002 and they were awesome.
Fast forward to 2025 and we had a close family bereavement in UK & had inheritance items we wanted to be moved to Canada again.
We had no hesitation in using Leatherbarrows again because of the experience the 1st time around.
They came to the house in the UK & packed up what we wanted and the items were received in Canada 8 weeks later.
I appreciated the follow up & my questions being answered, and of course the timely delivery.
We thoroughly recommend.

May 14, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for your return custom and for your glowing review. If we can help you again then of course our Overseas team will be there to help you again once more.

Rated 5 out of 5 stars

Prompt and Efficient

The removal team arrived promptly and laid out all of the carpet protections which was important as we had just redecorated before moving. The team were fast and efficient putting everything in the correct places and they were very pleasant to be working with, a good sense of humour which meant we all got the job done quickly. The team were amazing, thank you

April 11, 2025
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Reply from Britannia Leatherbarrows

A super review from you, thank you so much

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