Britannia Leatherbarrows Reviews 139

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and helpfulness of the staff. Customers consistently praise the excellent service, noting the efficiency, care, and respect shown for their belongings during moves. Many also appreciated the smooth and stress-free delivery service, with items arriving safely and on time, even in challenging circumstances. However, some customers also noted issues with communication from the office and delays in delivery dates, particularly for international moves. A few other people also felt that the administration side of the service was not as efficient as the moving crew, leading to some frustration.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and hard... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the efficiency,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the efficiency, care, and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Punctual, professional, respectful, kind and friendly. The members of the team could not have been more helpful. I would thoroughly recommend this company - Britannia Leatherbarrows. Thank you for mak... See more

Company replied

Rated 5 out of 5 stars

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van... See more

Company replied

Rated 5 out of 5 stars

So glad we went with a professional company. All at Britannia Leatherbarrows, from Rob with the quote and sizing of lorry needed, to all the crew on the day:- Neil, Chris, Sammy, James, Lewis, Brad an... See more

Company replied

Rated 5 out of 5 stars

Neil and Andy did an absolutely incredible job helping me to move home. Despite some of my stuff being in carrier bags because I ran out of boxes, they cracked on without a single complaint. They wer... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility

Written by the company

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

139 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good communications throughout

Good communications throughout. Excellent team on move day(s)

April 22, 2025
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Reply from Britannia Leatherbarrows

Glad both teams on each day of your removal were excellent and you rated them 5*. You were lovely to deal with and happy all went smoothly, all the best

Rated 5 out of 5 stars

Australia - Dorset.

Andy, Chris & Adrian, came to the rescue when our international container was attempted to be delivered to our new home address by mistake of the driver. The men ensured our belongings were off loaded, and placed in the correct rooms as per the information on the boxes. Sadly some of our items were damaged. But they ensured they provided the correct information needed for us to start the process of insurance claim from the original removal company in Australia. Nothing was a problem for them, when an item was taken upstairs when I said.... ummm can I have that taken backdown stairs and the other item brought up stairs... Thankyou team, I hope we never have to use you again.... Now we are in our forever home.

April 11, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

I am glad our team in the UK were able to help you and were accommodating to all your needs on your move in day. We are sorry to hear of your damages whilst in transit to the UK and glad our team could advise you of the next steps too in this regard. Enjoy settling into your forever home

Rated 5 out of 5 stars

Swift Passage!

The removal team were all extremely, helpful & happy to assist; making the move run smoothly.
My only criticism is that the move should have been originally planned over three days, rather than two; due to the load & the distance between the two properties.

April 8, 2025
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Reply from Britannia Leatherbarrows

Thank you for reviewing the team and for your 5* review. Very occasionally the move plan does needs to change but glad all the staff on all 3 days gave you great service and thanks for your understanding with this, take care

Rated 5 out of 5 stars

Stress-free move

My belongings were collected on the stated day from Wiltshire and dropped off the same day in Bournemouth. Excellent service, friendly and helpful guys.

April 3, 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your positive feedback! We're delighted to hear that everything went smoothly with your move. So glad we could make the process stress-free for you. All the very best in your new home and happy Easter!

Rated 5 out of 5 stars

Very friendly & professional staff good…

Very friendly & professional staff good communication
Our belongings arrived early in Spain!

March 24, 2025
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Reply from Britannia Leatherbarrows

A wonderful review of our service to Europe. We know moving to another country can be daunting but glad our expertise has made this a good experience for you.

Rated 5 out of 5 stars

All six of the men that we had were…

All six of the men that we had were brilliant, they worked really hard and were cheerful all day long. They had a hard day as we have so much heavy outside item. I would recommend them to anyone and have being telling people how good they all were. unfortunately I only know 5 of their names. Thank you to Rob, Sammy, Ady, Andy, Matt and ?. Once again thank you, they made a very stressful day nearable. Julia Bacon

March 21, 2025
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Reply from Britannia Leatherbarrows

Thank you for your review and thank you for sharing this amongst your friends too. We love it when the good news of our great service travels by personal recommendation. We hope you enjoy your new home and garden, thanks again

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Moved us from Bournemouth to Malaga. Helpful team from office to removal men. Would defiantly recommend

March 24, 2025
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Reply from Britannia Leatherbarrows

Thank you for your very positive review of our full service from start to finish. Enjoy your new adventures in sunny Spain and if you ever decide to move back the other way then give us a call

Rated 5 out of 5 stars

Ace!

I could not speak more highly of Britannia Leatherbarrows, who moved us from Dorset to the Channel Islands. Firstly their quotation was good - Lewis Mills, the estimator, certainly knew his stuff.

They told me they would take three days to pack, and that we could choose the days, which did not need to be consecutive. They turned up on time with a container lorry, which they manoeuvred with incredible skill round a very tight right-angled turn in our cul- de-sac, and then packed all our stuff into it with equal skill and delicacy. Rob and his team worked like Trojans. This was repeated with the second container.

On delivery, our experience was just as good. The two containers were unloaded in a very impressive five hours, and almost every box, and every piece of furniture, was put into the rooms we specified, saving us a lot of work down the track. So our compliments to Bones, Tony and the crew in Alderney.

Britannia’s office staff were always helpful throughout.

If you want a good remover in the South of England, don’t look any further than Britannia Leatherbarrows.

Peter Sharp

March 12, 2025
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Reply from Britannia Leatherbarrows

Reading your review has brought the whole team such joy, thank you for taking the time to praise everyone and along the whole process of your move. Thank you for recognising the skill and expertise of the crew. We hope you enjoy a happy time in the Channel Islands, all the very best to you

Rated 5 out of 5 stars

Very professional

Very professional, great service

March 6, 2025
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Reply from Britannia Leatherbarrows

Thank you, these are our 2 main values for all our moves, so I am so pleased we met a 5*standard for both of these

Rated 5 out of 5 stars

Excellent service

Excellent service. The men worked so hard. Would highly recommend

March 11, 2025
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Reply from Britannia Leatherbarrows

Providing excellent service is our number one priority. Thank you for completing a review to say you would recommend us. Recommendation is important to us so we can spread the word of the business we are so proud of, Take Care

Rated 5 out of 5 stars

Great experience, very professional. All stages very clearly communicated

All stages very clearly communicated, charges, prices etc. On the day the men who packed and moved us were great, personable, efficient and went out of their way to be helpful and make things easy for us. Pass on our thanks to everyone involved.

February 17, 2025
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Reply from Britannia Leatherbarrows

Thank you so much for your glowing review. We're thrilled to hear that you had such a positive experience with Britannia Leatherbarrows team. Our team really love to hear this so we will make sure they see your review

Rated 5 out of 5 stars

Very reliable D

The three men did a very good job of packing and very hard working and polite

February 13, 2025
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Reply from Britannia Leatherbarrows

So kind of you to leave your 5* review. All the best in your new home

Rated 5 out of 5 stars

Hassle free move….

The team was great and moved our stuff out very quickly, plus they also went out their way to helped us pack up some loose items. Thanks to Chris A , Neil B, Keith S and Andy F from Bournemouth who handled our move very professionally.

February 7, 2025
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Reply from Britannia Leatherbarrows

That's so lovely to hear - thank you for leaving us your positive feedback and for personally naming your crew as it really does mean a lot to them to read this

Rated 5 out of 5 stars

Efficient and friendly.

Turned up early, very professional and friendly, helped with the packing of fragile items and provided extra boxes.

February 5, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Steve and Danny will be very pleased with this review, thank you so much

Rated 5 out of 5 stars

Stress Free Service

Steve, Ad & Dannie from Britannia Leatherbarrows provided 5 Star service and made the whole process stress free. Our move was complicate as we moved into a house we had been renovating and had storage crates coming from the BL warehouse as well as moving possessions from our in-laws house where we had set up camp whilst the works were undertaken to our house. The guys also had to lug the contents of our loft up 3 flights of stairs and did an incredible job, not one mark was left on the walls! Hoping we never have to move again, but should we have to in the future will definitely be using Leathebarrows again!

January 30, 2025
Unprompted review
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Reply from Britannia Leatherbarrows

Thank you for your kind words and high praise of the service you received. We really value you taking the time to leave your review. if you do ever find yourself ready for "just one more move", then let us know!

Rated 5 out of 5 stars

Superb service

Couldn’t have asked for a better service, one of the most stressful moves ever, and the guys just worked like absolute trojans to get at least some of our belongings in the house, having to come back again to finish the job, all of them just made the whole thing bearable whilst we were losing our minds! Would highly recommend them without question.

February 3, 2025
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Reply from Britannia Leatherbarrows

We were very happy to help you out in a tricky situation for you. Glad we could support you through your move and to make it happen. We are a hard working bunch and we thank you for recognising it in your review, all the best

Rated 5 out of 5 stars

Very impressed by the team and it's…

Very impressed by the team and it's leader who did an excellent job. They arrived on time and worked diligently clearing my home. The following they turned up,on time, packed and removed the last items. They worked long snd hard delivering my belongings to my new home. Outstanding!

December 19, 2024
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Reply from Britannia Leatherbarrows

We are certainly delighted to hear you would rate us as Outstanding. Customer service and hard work is at the very heart of our family business. Thanks to you for your custom, all the best

Rated 5 out of 5 stars

Britannia were excellent.

Britannia were excellent.
They came in the day before our live and packed up our house, working quickly and efficiently and before we knew it was done.
They also unpacked up at the other end and nothing was too much trouble.
The staff were generally friendly, flexible and considerate

December 9, 2024
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Reply from Britannia Leatherbarrows

Thank you for your 5*review. Your gratitude and and positive feedback will be passed to Alan, Andy Danny and Dave who completed your move. Have a lovely festive season in your new home, so glad we could get your settled before Christmas

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