Britannia Leatherbarrows Reviews 139

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and helpfulness of the staff. Customers consistently praise the excellent service, noting the efficiency, care, and respect shown for their belongings during moves. Many also appreciated the smooth and stress-free delivery service, with items arriving safely and on time, even in challenging circumstances. However, some customers also noted issues with communication from the office and delays in delivery dates, particularly for international moves. A few other people also felt that the administration side of the service was not as efficient as the moving crew, leading to some frustration.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and hard... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the efficiency,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the efficiency, care, and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Punctual, professional, respectful, kind and friendly. The members of the team could not have been more helpful. I would thoroughly recommend this company - Britannia Leatherbarrows. Thank you for mak... See more

Company replied

Rated 5 out of 5 stars

Circumstances meant we needed to arrange a removals firm at short notice. Rob came to assess our needs and give a quote. Within two weeks we had arranged a date, Craig and Ade arrived and loaded a van... See more

Company replied

Rated 5 out of 5 stars

So glad we went with a professional company. All at Britannia Leatherbarrows, from Rob with the quote and sizing of lorry needed, to all the crew on the day:- Neil, Chris, Sammy, James, Lewis, Brad an... See more

Company replied

Rated 5 out of 5 stars

Neil and Andy did an absolutely incredible job helping me to move home. Despite some of my stuff being in carrier bags because I ran out of boxes, they cracked on without a single complaint. They wer... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility

Written by the company

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

139 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The van showed up in time

The van showed up in time , the two gentlemen were efficient and polite . They did everything I asked them and went above and beyond .

December 9, 2024
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Reply from Britannia Leatherbarrows

Thank you. Your kind comments will be passed on to Alan and Keith. Our crew love to go the extra mile to make sure our customers are happy. Thanks for leaving a review. Enjoy your Christmas time in your new home.

Rated 5 out of 5 stars

Good service

Good quotation, excellent support from the removal team, the team were very hard working and polite, the job was done exactly to schedule and there were no losses or breakages, would use this company again.

December 9, 2024
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Reply from Britannia Leatherbarrows

This is lovely to read. Thank you for your custom and we will make sure that your review comments are passed directly to our team. This really helps to please and motivate our team. Merry Christmas to you in your new home.

Rated 5 out of 5 stars

Moving made stress free

The guys doing the moving where really decent blokes.
They made it very stress free.

November 28, 2024
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Reply from Britannia Leatherbarrows

So pleased your move was stress free. Your appreciation will be passed to Alan and Chris. Hope you settle in well and enjoy Christmas time in your new home.

Rated 5 out of 5 stars

Textbook Move

We were fortunate enough to experience a very smooth move.
The staff were excellent from the initial quotation from David to the final box off the Lorry!
A special mention to Andy, Danni, Big Dave and Alan who undertook the physical moving of our belongings. They were punctual, efficient and courteous throughout. Special mention to Danni who worked out the route to remove the extra large sofa!
We are happy to recommend this team.

November 26, 2024
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Reply from Britannia Leatherbarrows

What a delightful review for all our team. So pleased to have been able to move you and thanks for your gratitude and also for the lovely photo you emailed in. All the very best to you in your new home

Rated 5 out of 5 stars

we have found Britania removals to be…

we have found Britania removals to be a excellent and caring company from Spain tu the UK , all our furniture was perfect on arrival to the UK and very friendly personnel thanks to Tracey for her liaison in the move Thanks very much

November 19, 2024
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Reply from Britannia Leatherbarrows

Lovely review from you, thank you. Tracey and the team were so happy to read your kind comments. We really care about every move we do so its so nice for you to recognise this. Much thanks and best wishes to you in your new home

Rated 5 out of 5 stars

Professional and thorough

Everything went as planned from the initial visit to the actual move. We were very comfortable with the team moving us. They did an excellent job and worked really hard. They also had a fabulous sense of humour which really helped to relieve the stress of the move.

November 6, 2024
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Reply from Britannia Leatherbarrows

Very happy to hear that the crew did a great job for you and that you had some laughs along the way. Thank you for choosing Britannia Leatherbarrows and all the very best to you in your new home.

Rated 5 out of 5 stars

Great Service

We have moved nearly twenty times and we can honestly say that the move we have just done has been the best. The team who moved us were polite, professional, listened to what we wanted and then did it. The standard of packing was excellent and everyone we engaged with most helpful. Definitely top end 5 stars.

November 4, 2024
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Reply from Britannia Leatherbarrows

What a delightful review to read, we are so happy to hear this was your best move ever! What a fabulous statement and compliment for us! It was our pleasure of course, and I'm sure we will hear from you again should you need a removal service. Take care and thank you from everyone

Rated 5 out of 5 stars

Excellent service

Excellent service, highly recommend!

November 1, 2024
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Reply from Britannia Leatherbarrows

Thanks ever so much for your review, we are really pleased to see how happy you were. Thank you for your Trustpilot recommendation and please also let your family and friends know about our company and services

Rated 5 out of 5 stars

Excellent removals company

Kept us fully informed throughout the removal process. They were prompt, very efficient, and did all the packing, labelling and unpacking as per our wishes. They were proactive in anticipating any questions we might have. The removal costs were less than we had expected. We have used them before, and we will definitely use them again if or when we next move.

October 28, 2024
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Reply from Britannia Leatherbarrows

It is a real pleasure to hear your kind words, thank you for taking the time to share your experience and for choosing to use Britannia Leatherbarrows again for your move. If we can help again of course we will be on hand to assist you, till then all the best to you

Rated 5 out of 5 stars

Could not have been more helpful

Could not have been more helpful. I had to reschedule my moving, storage & delivery dates everything worked out fine

October 17, 2024
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Reply from Britannia Leatherbarrows

Thank you for your fantastic review, we always love reading about our customers experiences and we were very happy to accommodate your new date. Take care

Rated 5 out of 5 stars

Moving to Spain

From going into store (Rob,Matt and Jordan were brilliant, nothing was too much trouble.
Delivery to Spain with Brad and Jordan also excellent and couldn’t be more helpful. Many thanks to Tracey in the office. Overall couldn’t fault the experience and would recommend to anyone.

October 15, 2024
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Reply from Britannia Leatherbarrows

We are so pleased to hear that you found our services easy to deal with and that you were happy with your European move from start to finish. Thank you for personally thanking the staff involved also. Britannia Leatherbarrows wish you all the best in sunny Spain

Rated 5 out of 5 stars

Steve and his crew were excellent

Steve and his crew were excellent, I couldn’t have asked for better people to move all my belongings especially as I was downsizing slightly and to a different county.

The cost was very competitive and I would not hesitate to recommend them.

October 18, 2024
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Reply from Britannia Leatherbarrows

Wonderful to receive your 5* review. Steve and the crew will be personally thanked. I am glad we could help you with your relocation. Thanks for your custom

Rated 5 out of 5 stars

Excellent Moving Company.

Excellent Moving Company made my move stress-free and smooth. Their attention to detail and commitment to customer satisfaction were evident throughout the entire process. I highly recommend them to anyone looking for a reliable and professional moving service.

October 4, 2024
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Reply from Britannia Leatherbarrows

Thank you ever so much for taking the time to share your feedback. We're absolutely delighted to hear that your entire moving experience, from our initial conversation to the actual move itself, was met with the utmost professionalism. At Britannia, ensuring exceptional customer service is at the heart of everything we do, and it makes us so happy to know that we were able to make your move stress free and smooth, take care

Rated 5 out of 5 stars

Smooth experience start to finish

Smooth experience start to finish, thank you for your help

October 14, 2024
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Reply from Britannia Leatherbarrows

On behalf of the Britannia Leatherbarrows team, thank you very much for your amazing feedback. It was a real pleasure to assist you with moving home. Best wishes in your new home.

Rated 5 out of 5 stars

Arrived in a timely manner

Arrived in a timely manner, our property and belongings were all treated with respect. No damages at all and the team were extremely personable and helpful. Would not hesitate to recommend this company. We have used them many times

October 2, 2024
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Reply from Britannia Leatherbarrows

Many thanks for taking the time to share your experience and for choosing Britannia Leatherbarrows. We are very pleased to hear how happy you are with the service, see you on your next move!

Rated 5 out of 5 stars

A good experience

Our 2 movers, Steve and Chris were very helpful and moved us over 2 days - collect first day, then deliver on second day. They were on time both days and were a pleasure to deal with.

October 3, 2024
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Reply from Britannia Leatherbarrows

This is wonderful news! Thanks for the personal praise for Steve and Chris. Enjoy your new home in the gorgeous Bath area.

Rated 5 out of 5 stars

Great service

Great service , the three guys who packed and moved us were fabtastic.
Our youngest grandson who lives with us is on the autistic spectrum, and they were great with him helping him to pack his personal possessions.
We moved on the Friday and due to the sofas needing to be moved to another room on the Monday after moving in on the Friday I spoke with the office and two lads came out to move the sofas to the new room.
Fantastic experience and a great company, would highly recommend them.

October 7, 2024
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Reply from Britannia Leatherbarrows

This is delightful to read, thank you for taking the time to share your positive experience with us. All your feedback will be passed to your crew and it was our pleasure to move you. All the very best to you and the family.

Rated 5 out of 5 stars

Great company highly recommend

The guys were very helpful. Worked very hard. Nothing was to much trouble. Everything was packed very well. Would highly recommend.

September 16, 2024
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Reply from Britannia Leatherbarrows

Thank you, it was great to read this feedback from you. Rob and Matt will be so happy with this. We wish you and your family well in your new home.

Rated 4 out of 5 stars

The guys where very hard workers

The guys where very hard workers and managed to get everything done as requested, every request was carried out without complaint and on time. Only issue was that someone left a dirty mark on the carpet in the house we moved from and another mark on a new carpet in our new house.

August 22, 2024
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Reply from Britannia Leatherbarrows

We appreciate you taking the time to leave us a review. I am glad that your requests and move was carried out effectively and you appreciate the crews hard work ethic.
In regards to the mark on the carpet, our apologies that this has happened. Please can you contact us directly so we can advise you accordingly as we were unaware of this.

Rated 3 out of 5 stars

I had conflicting information

I had conflicting information, britannia said I could pack bits in a large carrier bag but the moving men said no so packed them in boxes. I don't know what is in the boxes anymore. The movers worked extremely hard packing up but I felt rushed at the end and now I can't find some bits. The movers were not so careful unpacking and broke a set of drawers, left dirty hand prints on a wall and pulled a hook out of the wall leaving a hole. Overall I was pleased to be in my new home but it's going to take a while to sort everything out.

August 16, 2024
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Reply from Britannia Leatherbarrows

We are glad to hear our crew worked hard.
Hopefully you will have unpacked most of your items over the weekend, and have now found everything.
Sorry if you were given conflicting information. To confirm, items are always better protected in a box where possible, so this is best practice.
If you would like to contact us directly regarding any damages or issues then we can assist you. This is the first we have heard of this, as nothing was raised on your signed paperwork. Please contact sales@leatherbarrows.co.uk
We hope you will be very happy in your new home

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