Leatherotics Reviews 

Have placed 2 orders with this company.
The first order was processed and dispatched within 2 days, and received within another 2 days.
Item size came up smaller than expected, and leather badly creased and distorted. Emailed the company and told to "stuff" the item with packing and leave for several days to reshape itself and that they would mention the sizing problem with production.
2nd order placed as a gift and bearing in mind the fast dispatch of first order I expected it to arrive in plenty of time. Order updated on their system to say awaiting dispatch and hasn't changed since. Contacted via email to ask when it would ship to wait 12+ hours for a reply to tell there there was an issue with the buckles and awaiting production to sort, no new dispatch date given. Tried calling the 0800 number, no one ever answers.....
Emailed again as received no response, and ignored. Called again multiple times on the 0800 number and again no one ever answers, and send further emails. No response to any of the emails.
Have contacted my card company to cancel the payment as goods not received, and zero communication from the company.
I'm not the first person to mention lack of communication with this company, lesson learnt and won't order from them again.

Had a bit of a time crunch due to my schedule, and found a beautiful men’s coat just perfect for a special event. All possible effort was graciously extended, and with all the helpful delivery notifications, I relaxed. Coat arrived, fit perfectly, and I love and appreciate the fine customer attention and wonderful clothing. Fantastic combination!

Had a custom corset created for my partner, not just a custom size but unique design. Time from emailing if my request was possible to reply was same day, upon ordering measurements were requested same day,delivery was within approx 3 weeks. Delivered corset exactly how i requested it be made very happy, certainly order another

Fantastic products. Really well made. Bit of a wait for delivery but I'd ordered sale items and didn't realise it was 15 day dispatch for them, so my fault for not seeing that. But well worth the wait!

Fantastic customer service. Brilliant workmanship and materials. Beautiful leather and great attention to detail. Very pleased with my purchase and the price.

I ordered a custom corset and a custom waistcoat/vest top from here, and when the order arrived it only contained the corset. The corset sizing was also wildly incorrect, despite it supposedly being custom to my measurements.

I requested alterations, and after waiting extra time for a second package, a refund on the unsent item, and they just didn't reply.

Ordered a leather short with made to measure, but it wasn't made according made to measure. Mailed and they would make another short(Ok I have sent it to the production team again and we will produce accordingly). No reaction after that at all(more than 2 months after that and mailed several times. No aftersales at all.
After half a year got a new short. This time it's okay. Quality of the short is five stars, but I stick to three stars due to the bad after sales.

Have purchased from Leatherotics over a number of years. Always very helpful. We decided to order a leather catsuit and some other made to measure items. The order arrived and the fit and quality is absolutely superb. Amazing attention to detail. And not expensive especially for made to measure items. Value for money that would be difficult to beat.

I placed an order on 11 Jan 24, but I didn't receive the item yet. Not sure, when I will be receiving the same.

Custom made costumes provided for us, and any issues are always fixed on time. Would highly recommend, as we are repeat customer.

Great turn around time, incredible quality garments made to measure. Ash was a pleasure to work with throughout the whole process. Would 100% recommend Leatherotics.

Made a brilliant set of dance costumes for high profile event. Extremely well made, good quality and very clearly considered the need for movement and durability.

Abysmal Customer Service.

My partner and I have been attempting to get a custom set of lingerie done since January to no avail.

What started as regular communication with the sales team turned into complete ghosting of all communications. We had got to the point where we had an estimate and sent in the measurements. We were told production was supposed to start in February and ship out on March 4th. However, there was no payment set-up, no confirmation of order shipped, or any proof it was being worked on.

We attempted to reach out multiple times via Email, phone, and the Reddit QnA thread. All sttempts have been ignored. We were really looking forward to this piece, but it appears we wasted our time waiting for a response that would not come.

I'd recommend doing like we did and take your business elsewhere..

A great company to deal with. Quality fabrics and craftsmanship. Ash and John are always willing to go above and beyond for their clients. I have no hesitation in recommending leatherotics. A full 5 star A+++.

We ordered 30 custom made outfits all made to measure. Dealt with Ash who was very helpful and had great communication every step of the way. We had a tight turn around but Leatherotics, Ash and the team made it work. Amazingly we had a last minute order to add onto this... another 10 pairs of custom trousers within 10 days and Ash again delivered to great quality. Cant wait to be working with you again this year for another 30 wonderful outfits!!!

Had an issue with slow response to a query, but in the process of being dealt with. Will update once I receive my made to measure item.
So far happy with the response.
Many thanks leatherotics

Be really careful.
No reaktion on Reklamation. I think my money is lost. Dont buy here.
Leder sehr schön, Passung nicht wirklich wie auf den Bildern oder wie nach den Maßen, haben extra daheim nochmals nachgemessen . Kommunikation unterirdisch. Auf eine Antwort wartet man ewig, wenn man eine Antwort bekommt sehr freundlich und leider nicht wirklich hilfreich.
Ich denke dass ich in diesem Shop nie wieder etwas bestellen werde, weil es mir zu kompliziert ist.

Update
Leider keinerlei Reaktion des Shops seit über einen Monat wirklich sehr enttäuschend.
Don‘t buy there

Update
There is no Option to solve this. You get rarely answers with no solutions.
You Never get your Money back.
I dont no why they show a money back warranty on their homepage. I really don’t know why.
Better buy in usually Shops where returning the not fitting clothing is no Problem.
Its pending since November 2023.
The fitting was not good.
It has nothing to do with the trousers showed on the Homepage.

Steel Boned Peru Copper Silk Corset: Second time of ordering from Leatherotics and still perfect service. Stunningly beautiful silk corset. Delivery so swift it's been even more breathtaking than a corset. The exquisite design on the silk garment that has arrived, instantly conjures up the romantic sexiness of Christmas and New Year.

Ordered a replica of The Fiend leather jacket from this company, not only was it made quickly but was delivered very fast too, the customer service kept me informed at every stage.

Extremely happy with this company & would highly recommend

Great product, prompt delivery and after a PayPal issue - an immediate resolution.
Thank you