Leely 

Absolute nightmare return process. Ended up losing £30 for the return

I ordered a bridesmaid dress from here with express shipping, took over 6 weeks to arrive.

When it arrived it did not fit, very small sizing. To request a return you need to email them and you only have 7 days. I emailed 2 days after the item arrived. They are doing everything to try and stall the return.

First they wanted to know why I want to return (I included this in my initial email). Then they offered me £5 and to keep the item !!! A £100 dress that doesn’t fit!!! Now I am awaiting if I can return to USA or Texas (shipping at my expense). I already know I am going to have issues doing this, not one review on here has been able to return.

Avoid this company like the plague!

Terrible experience with this company. Still waiting on a refund for two dresses that were horrendous quality, hems not finished and stitching not complete. I had to fight to obtain the return address from them, after days of offers via email (when they replied) ‘keep the dresses and have a 2% refund’ ‘have a $50 credit’. Finally after getting the address, they require photos of the return and tracking, at your cost. All while saying you must return them in 7 days. After all this, they ask can you email us when it says it’s been delivered to remind us to refund you! STILL waiting on that refund! I ordered a dress from Aritzia, wrong size, exchanged it and got my refund and new dress, turn around time less than a week. STAY AWAY from Leely!

Marin was lovely straight to the point and sorted the issue swiftly and effectively.

Honestly, there are probably better alternatives for dresses because these do feel quite cheap, however, for the price of the dresses, this is an amazing website.

I ordered my promdress around a month ago, and i was quite sceptical of it at first (especially because i ordered something with no reviews on that website). After i ordered it and I decided to check the trustpilot reviews my heart SANK so hard. It took around a month for my package to be shipped here. Please take that into precaution if you are here to buy something last-minute because it won’t come in time. If you want a prom dress that feels a bit less cheap just go to a prom dress shop.

The dress that came fits me PERFECTLY and its honestly so gorgeous. I am extremely glad that I ordered it from this website. I wish the shipping time was a bit quicker but im still very pleased with my dress.

I ordered a maroon dress from LeelyUK. What I received was black. Not a slight shade difference -black. I contacted their customer service, expecting a resolution. Instead, I was told the dress was correct and offered a partial refund (a fraction of what I paid) to keep a dress I didn’t order.

This company is misleading customers with inaccurate product images and refuses to take accountability. The quality is poor, the colour is wrong, and the service is laughable. Don’t waste your time or money. This is not a reputable retailer - it’s a scam dressed up as fashion.

We ordered a bridesmaid dress when it finally arrived it was an awful quality and didn’t fit either. I started a return only for them to refuse and offer me to keep the dress and receive a £10 voucher!! I naturally refused that and politely pointed out their refund policy only for them to up the voucher to £20! They then ignored my emails but luckily I had paid through PayPal so started a dispute through them and it was quickly solved and I received my money back.
I would not recommend this company they are Chinese so don’t care and they also scam you by making you post it back to either china or in our case the USA !!
Funnily there was a program on the tv about these sites and how they make out they are UK companies and how they are scamming people so hopefully the government will clamp down on them!

I ordered a dress on May 2 to wear for my graduation on May 29th. Didnt receive a tracking number until 2 weeks after purchase and ended up having to buy a backup dress. Wore the backup, dress delivered after my graduation was over :( The website says 7-10 days shipping but it was well over 3 weeks. Not to mention, customer service was a nightmare. Do not buy from here!!!!

I ordered a dress the material is disgusting and the size is wrong. Please dont order from this company. They are not in the Uk Its all a scam those images on website is not the same.

I'm going against the grain here as I've actually had a good experience with this company - much to my surprise, to be honest! I ordered a dress 10 days ago with standard shipping (making it 8 working days ago) and stupidly didn't look at the reviews before I ordered. Held absolutely no hope that it would arrive in time and actually bought a different dress in case as my event is tomorrow, but it's here.
It's really lovely, decent enough quality, exactly like the photo (Burnout Velvet Dark Green Dress). I'd warn you that their sizes run small - I'm usually a size 16 due to a big bust, but this is tight around my chest in the XL. Size up by one more than you think you'll need.
After initially reading all the bad reviews I got in touch with Leely to politely ask them to send it asap. Response was automated, but they've done it so I'm pleased. In future I'd definitely order at least 2/3 weeks in advance.

Generic responses, which are not helpful or specific. Placed order with extra time to allow for delays. Dress has not arrived, tracking not changed for over a week ( appears to be still in China) and now have to spend on a new dress. Absolute rubbish - avoid

I’m extremely disappointed with my experience. The quality of the clothes I received was far below expectations — cheap materials that certainly don’t justify the high prices. On top of that, the delivery was extensively delayed with no clear communication or updates along the way.
The refund process has been equally frustrating — unclear, unnecessarily complicated and slow. It’s clear the company does not prioritize customer satisfaction or transparency. Communication with customer service has been poor, adding to the stress of the situation.
Overall, this has been a highly disappointing experience. I would strongly advise others to avoid purchasing from this site.

I ordered multiple dresses for my bridesmaids for my wedding in July. The dresses arrived late and many were not the colour I had ordered. Others had missing pieces and hem lines that did not match the images on the website. I had a long discussion before purchasing with the service team and was not made aware of the 7 day refund policy. Which is madness. I now have £1000 of dresses they will not refund, despite the faults and these can not be worn as they don’t match the theme. I have sent many messages to the team and had no reply. I have been on the website many times and can see the colour doesn’t update when you order, so don’t you will not get what you want or what you asked for. Bridesmaids service 0/10

DO NOT USE !! Shocking company, ordered 4 bridesmaid dresses, when they arrived they were not suitable therefore wanted to return, this was a whole different process, so the dresses took longer to arrive than expected then multiple emails from Marin when I wanted to return, I was offered £40 !! And to keep the dresses, after several emails I was given a return address £115 to return !! Not a chance after this company had already had over £300 of my money !! They are a con !!

Marin helped me resolve a refund issue, that was completed promptly and with a good level of communication. The online chat was also very useful!

Horrific customer service. I received the dress I ordered but it doesn't fit me. I emailed them the same day that the dress was delivered to ask to return for a refund. They emailed back but their response went into my spam folder so I didn't see it. I eventually found it and all they asked was if I could give them feedback. I did that and asked them for instructions so that I could return the dress for the refund. They said I can't because it was outside of the 7 day return period when I found their response email. So even though I contacted them on the same day the dress arrived to say it doesn't fit me and I need to return for a refund, they are refusing to give me my money back. The dress was nearly £100 and all they are offering me is a settlement of £24!!!!! Absolutely disgraceful!

I paid extra to receive my daughter’s dress within 10 days, yet it was delivered after 23 days. As we were abroad for the event, I had no choice but to purchase another dress at the last minute. When we returned home, the original dress was finally delivered — far too late for its intended purpose.

Now I’m being told that the return window is limited to just six days from delivery, and that no exceptions will be made. This lack of flexibility and understanding is unacceptable, especially given that the delay was entirely due to your service, not my actions. It’s extremely disappointing to experience such poor customer care.

Caution! I think this is a scum website. Since I tried to purchase from this website, which was automatically refused by the credit card company, the card info was stolen and used in various places according to the card company. (I'm grateful that they detected!) I had to stop the card and claim another one. It has been such a hustle.

Big SCAM is not uk not order from this site, they don’t do refund for you and is take so long to come and quality very poor!!!

Do not buy from this company. I purchased two dresses from them and it took a month to arrive. Both dresses are supposed to be a size 6 but they are not! One fits as it should but the other is huge with no shape at all. It’s actually hilarious how bad it is. Try to contact them to make a return and I got an email asking to be more specific about why I want a refund other than telling them it’s too big. That was 2 weeks ago and still no information sent so I can make a return.