Communication was excellent. The dress arrived well within expected time frame .In fact it arrived well before the quoted delivery date. It is of good quality ,well made and fits perfectly apart fro... See more
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If i could give them zero i would. I purchased an item and wanted to return due to the fit. The item took 4 weeks to arrive. I decided within 12 days to return. After sending an email requesting a ref... See more
Complete scam company - AVOID! Their practices are illegal according to UK law. Returns having to be sent to the US at my expense - not declared up-front on the site. The site asked for date of... See more
I have been unable to get a satisfactory refund on items ordered. I had checked their refund policy before ordering, but when I requested a return and refund they wanted the items posted to USA and th... See more
Breach of guidelines
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
dreadful service and customer care!!
I ordered 3 different coloured trouser suits to see which looked best. They refused to take them back when the medium size didn’t fit me despite being a size 10
So I am left with 3 suits that don’t fit . It’s outrageous
Pass the word to anyone interested in using this company. I wish I’d read the reviews before I bought .
I shall continue to write dreadful reviews to hopefully dissuade anyone who is thinking of using this company
January 16, 2026
Unprompted review
Reply from Leely
Dear Jane,
We previously reached out to you via email to present a solution, and we regret to learn that it did not meet your expectations.
Please allow us to clarify our return policy. We accept returns of items in their original condition within 7 days of delivery, except for any non-returnable products. Regarding your intent to return, please be aware that the return policy requires you to notify us of your intent to return within 7 days of receipt of the item, and we will then provide the necessary information to assist with the return request. For more details about our return policy, please visit our official website: https://www.leely.co.uk/pages/return-refund-policy
We would like to confirm that your orders were delivered on 12/27/2025 and 1/3/2026. Unfortunately, your order is ineligible for return or replacement, as it has exceeded the return period. We appreciate your understanding in this matter.
In our commitment to customer service, we are dedicated to enhancing our communication processes to ensure that all customers experience a more seamless shopping experience. We are currently investigating your concerns and want to assure you that we will take the necessary measures to address these issues and prevent similar occurrences in the future.
Best regards,
Leely Customer Service
I wouldn't even give them one star
I wouldn't even give them one star. They purport to be a UK company, but the product comes from China. The sizing is all wrong. Returns are made nearly impossible. They are a ripoff and I will never use them again.
December 17, 2025
Unprompted review
Reply from Leely
Dear E. Leader:
We sincerely apologize for the inconvenience and disappointment you experienced due to the sizing issues and complicated return process you encountered with your order. We take full responsibility for these issues and deeply regret the negative impact you suffered as a result.
Regarding your question: We are an international brand with operations in the UK. Our products are manufactured in China and strictly adhere to quality standards. Regarding the sizing discrepancy you experienced, we have forwarded your feedback to our design team to optimize our sizing guide for greater accuracy. We also recognize the need to simplify the return process and are actively working to provide a better shopping experience for all customers, regardless of location.
To handle your specific situation more effectively, please send your order number and relevant information to our official email address: customercare@leely.com. Our professional team will prioritize your inquiry and provide targeted solutions to ensure your issue is properly resolved.
Sincerely,
Leely Customer Service Team
Robbery
I ordered dresses for my wedding they never arrived 😭and they won’t give money back they are scam do not use. They keep apologising on the platforms but won’t give me the dresses and won’t refund. They are stealing
January 4, 2026
Unprompted review
Reply from Leely
Dear Anita Virdee:
We are deeply sorry to learn that your wedding dress failed to arrive and your refund was refused—this is certainly not something we would want any customer to experience at such an important time. We sincerely apologize for the pain and stress this has caused you and hope to make amends as soon as possible.
As an international retailer, we understand that timely delivery is crucial for wedding planning, and we take responsibility for this. To resolve this issue as quickly as possible, please send your order details to customercare@leely.com—we will prioritize your case, and if it is confirmed that it was our responsibility, we will issue a full refund and provide additional compensation for any inconvenience caused.
Your trust is very important to us, and we are committed to correcting this mistake. We are also reviewing our refund and delivery processes to prevent this from happening again. Please give us a chance to make amends—we will support you throughout the process.
With best regards,
Leely Customer Service Team
Beautiful clothing
Tiki went above and beyond to solve my refund problem and help me get a resolution I was happy with
December 9, 2025
Reply from Leely
Dear Michele MacDougall,
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear Tiki went above and beyond to resolve your refund issue and deliver a result that made you happy—providing caring, dedicated service is exactly what we strive for. We’ll be sure to pass along your kind words to Tiki, and we’re grateful for the trust you’ve placed in us. We look forward to serving you again with the same level of support and care in the future!
Best regards,
Leely Customer Care Team
Small sizes
I ordered a dress for my partner which was ordered as a U.K. 14 .
On arrival it was more like a U.K. 10
Their returns policy is one of jumping through hoops of fire and reading the reviews, I am disappointed in myself for ordering without doing homework first.
I won’t be ordering again !
I would advise to shop elsewhere.
December 29, 2025
Unprompted review
Reply from Leely
Dear ROY GOUGH:
We are deeply sorry to learn that the dress you ordered for your partner was the wrong size. You ordered a UK size 14, but received a size closer to a UK size 10, which must be very frustrating, and we completely understand your disappointment. Size issues are never our fault, and we hope to resolve your problem amicably.
We also fully understand your dissatisfaction with our return policy. We strive to clearly list all details on product pages and checkout pages (not just the reviews) because we want every customer to have complete information before purchasing. We certainly don't want returns to cause you any trouble. If you would like, please email customercare@leely.com
with your order details—we will be happy to guide you through the return process step by step, provide you with our US return address, and process your full refund upon receiving the returned item. We have forwarded your feedback to our team so they can recheck the sizing standards to prevent this from happening again.
Your trust is very important to us, and we regret that we were unable to meet your expectations this time. If this makes you hesitant to visit again, we completely understand, but we sincerely hope to have the opportunity to make amends for this shortcoming. If you are ready, please feel free to contact us—we will do our best to assist you.
Sincerely,
Leely Customer Service Team
I ordered a dress and was charged 26.99…
I ordered a dress and was charged 26.99 for shipping but was told the shipping was 5 to 7 days, so I paid it. After I paid for the dress, I received a confirmation email that said the dress had to be made, which could take up to 15 days and then up to an additional 15 for shipping. I was shocked that it had to be made and shocked that the shipping time doubled. I emailed the company with zero response. I contacted them through their Facebook messages to try, and it said the message could not be sent. I have reached out to them five times via email and IG and on a post in their FB. Radio silence. They lied from the start about the dress, and I am woefully disappointed. I have thus far lost $155.99. I am still waiting for a reply. I need a refund.
December 31, 2025
Unprompted review
Reply from Leely
Dear Natasha Moore:
We sincerely apologize for any inconvenience and disappointment you may have experienced. As this product was custom-made for you, the production phase typically takes 12-15 days. This allows our team time to carefully craft the garment and complete quality checks before shipment. After completion, depending on your location and shipping method, delivery usually takes an additional 3-10 business days. The $26.99 you paid is for standard shipping, hence the aforementioned timeframe.
We also want to resolve this issue for you immediately: Please email service@leely.freeqiye.com with your order details (order number, email address used at the time of purchase, or transaction ID), and we will resolve the issue for you promptly. We are urgently investigating why your messages sent via email, Facebook, and Instagram were not received and are improving our communication channels to ensure such incidents do not recur. We sincerely apologize for the lack of clarity regarding customization and delivery times. We are updating our product page and checkout process to clearly list all timelines in advance to avoid catching any customers off guard.
Your feedback is invaluable to us; it reminds us to continuously improve, and we are committed to addressing any shortcomings. If you have any doubts about trusting us again, we fully understand, but we would love to have the opportunity to show you our progress. If you are ready, please feel free to contact us—we are always there to help and ensure a smooth refund process.
Sincerely,
Leely Customer Service Team
Do not buy from this company
Do not buy from this scamming company, i ordered a velvet dress 3rd December 2025 received it 22nd December 2025, poor quality not as advertised on website, the return policy does not exist, no return address in UK and all items are non returnable. These online companies using .co.uk fronting as UK merchants but are not should be be banned and blocked from selling to UK customers and ripping people off their money £117.88 lost.
December 3, 2025
Unprompted review
Reply from Leely
Dear Segayer:
We sincerely apologize for the unpleasant experience and disappointment you had with your purchase of the velvet dress. We regret that the product quality did not meet our advertised standards, and the return process caused you inconvenience – it fell far short of the service level we strive to provide.
To clarify, we do have a formal return policy. Our customers are located all over the world, and it's impossible for us to establish return warehouses in every country. Considering various factors, we chose the United States as the return address. Please send your order details to customercare@leely.com, and we will provide our return address and detailed return procedures as soon as possible. Once we receive and verify the returned item, we will process your £117.88 refund fairly and impartially.
Your feedback is crucial to us, and we will strive to improve transparency and provide better customer support for our UK customers. We are improving our communication of our international return policy to avoid misunderstandings and hope you will give us a chance to rectify this shortcoming. Please feel free to contact us with any questions – we are happy to assist you.
With best regards,
Leely Customer Service Team
Was dealing with Tiki regarding the…
Was dealing with Tiki regarding the issue with the items that were delivered to me.
Items were delivered very fast despite its distance (USA to UK)
Very professional and quick response. We found a solution and resolved it very quickly.
December 29, 2025
Reply from Leely
Dear Customer,
Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear our quick delivery (from the US to the UK) and professional, prompt response exceeded your expectations. It means a lot that we could resolve your issue smoothly.
Leely values every customer’s experience, and we look forward to serving you again soon!
Best regards,
Leely Customer Care Team
Return policy does not exist
Return policy does not exist, no return address in UK and all items are non returnable. These online companies using .co.uk fronting as UK merchants but are not should be be banned and blocked from selling to UK customers and ripping people off their money.
November 19, 2025
Unprompted review
Reply from Leely
Dear OMOJ,
We sincerely apologize for the frustration and confusion caused by our return process. We deeply regret that we failed to communicate our return logistics clearly, leading to your unpleasant shopping experience—this falls short of the standards we strive to uphold.
To clarify, while we don’t have a physical return address in the UK, we do honor valid return requests for eligible items. We’ll provide a dedicated US return address and guide you through the process once you share your order details. Our team will also ensure the return and refund process is as smooth as possible, and we’re committed to resolving this fairly for you.
Your feedback is invaluable as we work to improve transparency around our international return policies. We hope you’ll give us the chance to make this right—please email customercare@leely.com with your order information, and we’ll respond promptly to assist. Thank you for your patience.
Kind regards,
Leely Customer Care Team
I ordered because they utilize PayPal…
I ordered because they utilize PayPal so that made me trust the website. It’s a scam though. The dress I received looked nothing like the product online. I’m assuming the reviews with pictures are AI generated because the dress is such poor quality in real life. Don’t make the same mistake as me!!! I’m out $140
November 15, 2025
Unprompted review
Reply from Leely
Hi Shelby-Mai Tipton ,
First of all, we sincerely apologize for the poor shopping experience you have encountered. Regarding the quality of the clothes, we attach great importance to the quality of the clothes and adopt the most suitable production methods at every step. However, clothes cannot satisfy everyone's preferences. If you don't like them, please return the clothes to us and we will process a refund for you. Secondly, regarding the evaluation issue, every evaluation is genuine. Please feel free to check it. Thank you for your feedback. We will continue to improve and strive to provide more customers with a good shopping experience.
Kind regards,
Leely Customer Care Team
Poor quality
Poor quality, nothing looks like on website, scammers, Avoid avoid avoid!
December 19, 2025
Unprompted review
Reply from Leely
Dear waleed Qadar,
I'm very sorry for your unpleasant shopping experience. Regarding the quality issue of the clothes, we need to explain that our clothes are designed and produced in the most suitable way. However, clothes cannot satisfy everyone's preferences. If you don't like them, we do support returns and refunds.
Kind regards,
Leely Customer Care Team
Sizing is awful NOT UK BASED
Partner bought me a pair of cowboy boots . Took 2 weeks to arrive only to find the sizing is terrible im a uk size 8 , these won't even take my foot in them definitely not a size 8 more like a size 6.. Partner has emailed numerous times and got no response, these were to be my Christmas present... so not looking likely to be replaced in time. Why say UK BASED...
December 12, 2025
Unprompted review
Reply from Leely
Hi Tracie Parker,
Firstly, regarding the order time, our order time includes both the production time and the transportation time. Therefore, the required time will be longer than usual. Secondly, regarding the shoe size issue, please compare with our website's size chart. We strictly produce according to the size chart on our side. Generally, during non-holiday periods, we will reply to the email within 48 hours. Please send me your order number so that I can check the relevant issues,or you can also contact us via our email: customercare@leely.com
Have a lovely day!
Kind regards,
Leely Customer Care Team
Never use it
Never use it! The dress never got delivered , I’ve e mailed 21 times and they say call the police , send a photo of an empty porch, showing the dress wasn’t delivered! Is this a joke?
Never buy anything from here! Wonder how it’s still functioning!
November 30, 2025
Unprompted review
Reply from Leely
Hi customer3,
We are very sorry for the poor shopping experience you have encountered. Regarding the order, we will provide the customer with the signed receipt image requested by the logistics. If you don't believe that we have prepared the order as scheduled, we should also provide you with the contact information of the local logistics so that you can directly consult with them to confirm whether the order has been dispatched. Regarding the handling of lost items, we will definitely send you an email informing you. You can provide any of the supporting documents and we can apply for a replacement or refund for you.
Kind regards,
Leely Customer Care Team
I ordered a dress
I ordered a dress, but since it didn’t fit well, I needed to return it. I emailed customer support and Tiki responded. She was very helpful throughout the entire return process. She was kind, informative, and I truly appreciated her assistance.
Thank you for the support and help! Olga
November 23, 2025
Unprompted review
Reply from Leely
Hello Olga _,
Thank you for your review! Leely will keep make improvement with our products and service. Hope you enjoy the shopping.
Best Regards,
Leely Customer Care Team
DO NOT BUY FROM SCAM SHOP
Scam - I ordered a £100 dress that was supposed to be velvet, the picture looks velvet and the description said velvet. Of course when it arrived it was a disgusting polyester. I asked to send it back and was told to send pictures. Its just a scam DO NOT BUY.
Edit: You need to review your own product to know that you sent me a polyester dress instead of a velvet one. And how much would it cost me to send it back to you? You are a scam and you know it. AVOID
September 12, 2025
Unprompted review
Reply from Leely
Hi Ashleigh Folan,
First and foremost, we sincerely apologize for the poor shopping experience you've encountered. We are definitely following the production standards strictly as per the official website. If you believe there is a discrepancy, we need to verify if there is indeed a problem before we can provide a satisfactory solution.
Best Regards,
Leely Customer Care Team
DO NOT PURCHASE from this company
DO NOT PURCHASE from this company. Although it’s called LeelyUK it’s based in China. I spent over £200 on two dresses but they were no good so I wanted to send them back. I had to spend £36 in shipping costs. Months later the package got returned back to me as the address they gave me didn’t exist. They’re refusing to take the dresses back now so I’ve wasted £200. There are plenty of other good reputable places to buy dresses from so I’d steer clear of these guys!
They then replied to my review with a lie. They gave me an address is china to return the dresses to not an American address. The dresses were sent back to the address they gave me immediately but it seems it was a bogus address. If they were an honest company who really cared, they’d give me the right address to send the dresses back to and give me a refund. Instead, they’re refusing to do anything saying I’m now outside the returns period. Don’t get stung by this company!
December 5, 2025
Unprompted review
Reply from Leely
Hi Flame Jo Lowen,
I'm very sorry for the poor shopping experience you've had. Regarding the clothing size issue, we produce the garments in the way that best suits the design of the clothes. However, clothes cannot be made to everyone's liking. If you don't like it, please return the clothes to our delivery address. Secondly, since our customers come from all over the world, we cannot set up return warehouses in every country. Considering various factors, we have chosen the United States as the return address. I apologize for the inconvenience caused to you. Finally, we will not reject packages. But please pay attention to our return policy, and we have relevant reminders in our email exchanges. We do not accept packages with unpaid customs duties. So please understand.
Best Regards,
Leely Customer Care Team
I made a recent purchase from this…
I made a recent purchase from this company, the skirt suit was good but NOT MY SIZE! Their sizing information is misleading: they ARE NOT UK SIZES!
November 2, 2025
Unprompted review
Reply from Leely
Hi Flame OftheForest,
First of all, we are very glad that you like the quality of our clothes. Regarding the size issue, we manufacture them according to the size chart on the website. If you order the wrong size, we can apply for a discount coupon for you to make a re-purchase. If it is our fault, we are also willing to offer you a solution.Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Best Regards,
Leely Customer Care Team
AVOID LEELY
AVOID LEELY. It's an absolute sham of a company. I ordered my wedding dress; it took ages to arrive, and when it finally did, it looked nothing like the image on the website. It came crumpled up in a postage bag from China. The fabric was poor quality, and it wasn't even sewn symmetrically. I took the dress to a trusted seamstress here in the UK to see if anything could be done to fix it, and she just laughed! To make matters worse, after waiting for weeks for the dress to arrive, my appointment with the seamstress was two days outside the seven-day returns policy, and their customer service has offered a £8 refund. I'm so frustrated and disappointed.
November 28, 2025
Unprompted review
Reply from Leely
Hi Jennifer Turpie,
Firstly, I'm very sorry for the unpleasant shopping experience you've had. Our order process includes both production time and transportation time, so the actual time required will be longer than expected.
Secondly, regarding the clothing-related issues, we attach great importance to the quality of the clothes. Every step of the production is carried out in a way that best suits the product design. Moreover, after production, strict quality inspection is conducted. If the sewing of the clothes is asymmetrical, please contact our customer service department. They will provide you with a solution. The reason for using bagged packaging instead of paper packaging for the delivery packages is that there are many uncontrollable factors in international transportation. Therefore, we use a more convenient and waterproof bag to transport the clothes. If the clothes are wrinkled, we suggest ironing them.
Finally, regarding the issue of overdue orders. After the customer receives the package, we give them 7 working days to decide whether to keep the clothes.
If there is anything else we can do to assist you, please don't hesitate to let us know. We're eager to make it up to you, and would be happy to help however we can!
Have a lovely day!
Kind regards,
Leely Customer Care Team
Worst experience I’ve ever had ordering…
Worst experience I’ve ever had ordering online. Not upfront about return policy, how long it will take item to arrive and won’t confirm I’ve canceled the order.
November 26, 2025
Unprompted review
Reply from Leely
Hi marjorie Dannenfelser,
We are very sorry for the unpleasant shopping experience you had. Our website has detailed information about the return policy, order time, and various matters regarding order cancellation.
If there is anything else we can do to assist you, please don't hesitate to let us know. We're eager to make it up to you, and would be happy to help however we can!
Have a lovely day!
Kind regards,
Leely Customer Care Team
Awful service
Awful service! Bought my wedding dress off there and requested a size bigger via email they came back to me and advised 7 days returns policy!!! The dress took over 1 week to come and I just wanted to swap the size. REPORTED TO STANDARDS and reached out to PayPal to assist! DO NOT USE THIS COMPANY
November 21, 2025
Unprompted review
Reply from Leely
Hi Caitlin George,
Firstly, regarding our return period, our policy is that customers have seven working days from the receipt of the package to decide whether to keep the order. Secondly, regarding the shipping time of the order, since it is an international package, the shipping time is longer than that of regular packages. I'm very sorry for any inconvenience caused.
Kind regards,
Leely Customer Care Team
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