Leerdo Reviews 249

TrustScore 2.5 out of 5

2.4

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See what reviewers are saying

Rated 1 out of 5 stars

Ordered ps5, week went by without any emails, send email asking and they replied saying it's taking 7-14 days to process, 5 days later got an email saying it was ready to be shipped. 4 weeks later sti... See more

Rated 5 out of 5 stars

Bought an xbox x - took 3 weeks express post but at least it arrived before Christmas. I asked for help tracking the parcel and spoke with David at the Melbourne city store. He must have been busy but... See more

Rated 1 out of 5 stars

More fake reviews from the number 1 scamming website. So someone from Great Britain said they received their product within 4 day hahahahaha what a completely fake review plus the many, many othe... See more

Rated 1 out of 5 stars

Don’t buy from these guys. I bought a PS5 online through them back in 2022 and they never sent anything out. Multiple emails never answered.

Company details

  1. Boutique

Written by the company

Authentic sneakers, apparel and accessories.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

very good service

very good service, friendly and great products. would 100% recommend to anyone.

February 4, 2022
Unprompted review
Leerdo logo

Reply from Leerdo

Thank you so much for coming in today al the way from Gold Coast. We hope you enjoy your Melbourne Trip with your friends. Looking forward to serve you and your friends again in our store.

Rated 1 out of 5 stars

Simple do not purchase from these guys

Simple do not purchase from these guys, service is poor with no communication and they dont ship product. SCAMMERS

Company has now stated the order would be fill and shipped on Monday 7/2 and again let down that nothing has been done. Full scammers DO NOT BUY FROM THEM….

February 3, 2022
Unprompted review
Leerdo logo

Reply from Leerdo

Hi Marc,

Thank you for providing more information about your order. Your order is going to process on Monday and you will be receiving tracking number for that. Thank you.

Team Leerdo.

Rated 5 out of 5 stars

Great experience and quick service.

I ordered an Xbox halo after being frustrated I could not find this product anywhere. After reading the reviews I was shocked to see a tracking number being updated after just 2 business days.

The product came all good and with no faults. Great experience :)

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great commitment to customer service!

After having concerns in regards to an order due to covid delays/staffing issues.
I received a call after hours and had confirmation in regards to the situation.
Very professional and much appreciated.

February 1, 2022
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM

This company is a SCAM

I purchased a ps5 4 weeks prior to Xmas
No product no refund having to complain to zip pay to get refund and consumer affairs
Nearly 3 months I’ve waited for them to continue to try to lie there way around the fact they have not posted it !!

DO NOT PURCHASE FROM THEM

EDIT yes PlayStation finally arrived 3 months later !! And only after leaving bad reviews and threatening the company with legal action with consumers affairs and applying for a
Refund from zip pay !! Other wise this company refuses to
Try to
Help resolve the issue

I’m not the only one who has had same issues !!

February 1, 2022
Unprompted review
Leerdo logo

Reply from Leerdo

Hi Kayla,

We have been in touch with you over the phone. Your playstation is posted and its already delivered to you. It is not right thing to accuse us for scamming, when we fulfilled our promise of providing you your playstation. For the readers we are providing tracking time line history below.

Customer:Kayla Mcewen
Address: NSW, 2537
Retailer Invoice:#7570
ATL Enabled:No
Tracking history
Yesterday
9:05AM AEDT
Completed EPARCEL EXPRESS POST
Yesterday
7:49AM AEDT
With Driver EPARCEL EXPRESS POST
Feb 01, 2022
4:44PM AEDT
In Transit EPARCEL EXPRESS POST
Dec 29, 2021
9:12PM AEDT
In Transit EPARCEL EXPRESS POST
Dec 24, 2021
11:51AM AEDT
Booked For Delivery LEERDO
Melbourne, VIC
Dec 24, 2021
11:51AM AEDT
Packing Order LEERDO
Melbourne, VIC

Rated 5 out of 5 stars

One stop shop for all your sneakers

One stop shop for all your sneaker needs, the owners were really nice and extremely helpful and even helped track down a pair of shoes i was after which they didnt have in stock. 1000% would recomment

January 30, 2022
Unprompted review
Rated 5 out of 5 stars

I just bought my girlfriend the Jordan…

I just bought my girlfriend the Jordan 1 mochas for Valentine’s Day. Y’all check out Leerdo, for any heat 🔥 shoes or appeal. Thank you for the great service, i shall definitely be back #🔌 #greatservice #🔥

January 29, 2022
Unprompted review
Rated 1 out of 5 stars

Wouldn’t recommend

I ordered shoes on the 07/12/21 and haven’t received any updates despite multiple emails and chat messages, I understood delays at first due to covid but it’s just ridiculous at this point.

January 29, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a PS5 in early Jan and I was…

I ordered a PS5 in early Jan and I was sceptical immediately after placing the order that it would never ship. Their support team responds in an adequate manner and I had a couple of interactions with David who was the most helpful.

Whilst the item took some time to arrive, it eventually did and overall I'm happy with the experience however I wish the wait times were a lot smaller.

Thanks Leerdo!

January 29, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t trust Leerdo

I wrote a review below on the 25/1/22 explaining why using this company is the worst online experience i have had. It has been more than 2 months since i placed an order, nothing shipped and emails calls ignored until i wrote the below bad review. I got a call from David immediately that afternoon, it was amazing!!! David said he was personally looking into my order. I laughed and said i don’t expect much from them!! He was persistent and said he would call me with an update the next day. That was 4 days ago and as expected from the crap customer service with Leerdo i was right. He wouldn’t give me any contact details except his name so the only way to get in contact and a response from Leerdo is to write a review!!! I hope someone reads this and calls me again as they have proved again they just lie!

January 28, 2022
Unprompted review
Rated 1 out of 5 stars

Service is trash

Service is trash. Have waited over 7 weeks for my order, It still hasn’t been shipped and they refuse to tell me what’s going on with my purchase. I have asked for a refund multiple times and get no reply. DONT BUY FROM LEERDO.

January 27, 2022
Unprompted review
Rated 1 out of 5 stars

Leerdo doesn't delivery the PS5 that I bought and doesn't refund me either. (54 days of waiting and counting)

I bought a PS5 (order #7612) from them on 04/12/21, and since then, I've sent them many emails without a proper response, no tracking numbers and just empty promises.

On 20/01/22, I wrote my first review here hoping, that that would trigger them to do something, give me a refund, or at least a delivery date.

That prompted them to send me a tracking number on 21/01/22, but as with everything they do, that number also seems to be another empty promise.

As I am writing this on 27/01/22, the supposedly PS5 hasn't even left their warehouse. You can check for yourself using the tracking number ppjuopssonvau at www . shippit . com/track-your-package/

I already made a complaint with ACCC on 20/01, and hopefully, they will help me get my money back. So, for everyone out there thinking of buying a PS5 from Leerdo, please don't, it will save you from a massive headache.

January 27, 2022
Unprompted review
Leerdo logo

Reply from Leerdo

Hi,
Firstly, apologies this happens with you. According to the current tracking the package delivered to you today 9:31 AM.

the tracking information is provided below.
Order Ref:

7612


Customer:Mabyle Peixoto Gasques

ATL Enabled:No
Tracking history
Today
9:31AM AEDT
Completed EPARCEL EXPRESS POST
Today
8:27AM AEDT
With Driver EPARCEL EXPRESS POST
Yesterday
11:38AM AEDT
In Transit EPARCEL EXPRESS POST
Jan 28, 2022
2:41PM AEDT
Booked For Delivery LEERDO
Melbourne, VIC
Jan 28, 2022
2:40PM AEDT
Packing Order LEERDO
Melbourne, VIC

Rated 1 out of 5 stars

Terrible customer service

I paid for a PS5 on the 8th November, after many enquires it finally arrived 24th December. Definitely not sent express as promised.
Minus the extra controller, now they just don’t respond to my emails. Order #6881
I will be taking this further if I don’t get the controller soon.

January 22, 2022
Unprompted review
Leerdo logo

Reply from Leerdo

Hi Jenni,

We tried to reach you today via phone call, however unfortunately we were unable to reach you. Please give us a call back on our customer service line 0433765259 when you can. Thank you.

Team Leerdo.

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