Great service to use - unless you decide to transfer the money into a gift card. The website fails to inform you that the gift.cool app does not work outside of France. Meaning the donations collecte... See more
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I registered using the term "Family" instead of my first name, because i paid for a common contribution. What appears is the name on my bank card, instead of the registered name. This is disappointin... See more
Company replied
I think it's an excellent service to be able to collect money for a gift to a person from people spread out all over the world. However I don't understand why you should ask for my birth date and year... See more
Company replied
My experience was fine, except when trying to leave my message to the beneficiary. I had to recreate and rewrite about 5 times. Each time I was about to finish, as I was rereading my note to the benef... See more
Company replied
Company details
Information provided by various external sources
Founded in 2009 by Céline Lazorthes, Leetchi.com is the leading European service for online group money collection. Its easy and secure interface allows anyone to create a money pot and invite other participants with the aim to finance any type of project. With Leetchi money pot you can turn your projects into a reality from buying group gifts (for birthdays, leaving dos, weddings, baby showers etc.), organising events to supporting people in need and causes close to your heart!
Contact info
3.0
Average
804 reviews
Hasn’t replied to negative reviews
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Seemed easy to use
Seemed easy to use. Will remember for my own use in the future. Saludos.
October 3, 2021
Reply from leetchi.co.uk
Hello Ken,
Thank you for your interest in Leetchi!
We are delighted that your experience went well.
See you soon on Leetchi!
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Norman,
thank you for your feedback.
We are delighted that everything went well for you!
Have a nice day,
Alice
SAME CREDIT CARD IS NOT WORKING
Hi, I was used the same credit card since the last time, and today is not a valid card. Very strange.
September 22, 2021
Reply from leetchi.co.uk
Hello JCMartin,
I would like to apologise for this.
I invite you to report this to customer service via this form:
https://leetchi.zendesk.com/hc/fr/requests/new
and to contact your bank for more information.
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Claudia,
Thank you for your support.
We are delighted to count you among our loyal users !
Have a nice day,
Alice
Why not Paypal ?
September 17, 2021
Reply from leetchi.co.uk
Hello Frederico,
thank you for your feedback.
We do not offer Paypal as a payment method at the moment because it is one of our competitors.
At the moment, you can find the most common and secure ones, which are Visa and Mastercard.
Have a nice day,
Alice
Excellent service provided and given.
Excellent service provided and given.
quick and easy way of making contributions.
Thank you
Gabriella
September 16, 2021
Reply from leetchi.co.uk
Hello Gabriella,
thank you for your feedback.
We sincerely hope that your contribution will make it possible to meet the objective of the money pot!
Have a nice day,
Alice
THEY DO NOT PAY YOUR MONEY
BE CAREFUL this website does not pay your money!
We collected a wedding money pot and after closing they always refuse the bank transfer.
Their customer service does not work: the phone is out of service and in email they send template messages.
They want us to send them some of the donators ID card what is evidently not possible. So they retain more than 1000€
September 7, 2021
Unprompted review
Reply from leetchi.co.uk
Hello Dániel,
First of all I'm sorry that you perceive Leetchi like this and that your experience turned out like this.
I am here to help you.
As a financial institution subject to legal obligations and (above all) under the control of approved bodies, we check the kitty funds hosted on our platform. These checks are carried out on incoming transactions (contributions) as well as outgoing transactions (transfers). This is why my colleagues asked for these documents. I invite you to answer them.
Have a nice day,
Alice
DO NOT USE!!! IT'S A SCAM
DO NOT USE!!!
They don't reply to emails, there phone number is fake and they won't validate your identity to avoid giving you the money
September 3, 2021
Unprompted review
Reply from leetchi.co.uk
Hello Carolina,
We are sorry that you feel this way about Leetchi.
You can contact customer service via this form https://leetchi.zendesk.com/hc/fr/requests/new
or by phone at +33 1 76 42 03 28. My colleagues receive a lot of requests but do their best to process them all as quickly as possible.
Can you please send me the link to your money via the trustpilot contact form?
Have a nice day,
Alice
Really Poor service
Really Poor service.
I have been waiting for over 2 weeks for the funds raised on the platform to be transferred to my account. The response has been unprofessional and very slow and after several attempts to reach them they simply ignore emails. I would recommend using other websites because Leetchi is very incompetent.
August 23, 2021
Unprompted review
Reply from leetchi.co.uk
Hello Lola,
I would like to apologise for this terrible experience to our service. We really don't want to put our users in trouble and we apologise if this was the case.
Can you please send me the link of your money pot via the Trustpilot contact form ?
Have a nice day,
Alice
all went well and fast
August 20, 2021
Reply from leetchi.co.uk
Hello Sonja,
thank you for your feedback.
We are glad that your experience went well!
Have a nice day,
Alice
The easiest way to donate
August 13, 2021
Reply from leetchi.co.uk
Hello,
Thank you for this review.
I'm glad that your experience has been good with our service.
Have a good day !
Gilbert
Leetchi is a con artist
Leetchi is a conartist, a scam, thieves!
For 3 whole months I am waiting for my money!
They are trying to steal 970 euros from me for a charity cause, how dare they! They reject the emptying of the money pot for NO REASON!!
NEVER USE THEIR SERVICES!
I demand my 970 euros IMMEDIATELY, TODAY or I am opening a court case with disgusting LEETCHI!!!!!!!!!
August 6, 2021
Unprompted review
Reply from leetchi.co.uk
Hello,
I apologise again for the inconvenience.
In order to validate the expenditure of your money pot, we need supporting documents. . We are subject to strict regulations and must ensure the conformity and the good destination of the funds collected on our platform.
My colleague received your answer, she will answer as soon as possible.
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello,
thank you for your feedback.
We sincerely hope that your contribution will make it possible to meet the objective of the money pot!
Have a nice day,
Alice
very easy to use
July 28, 2021
Reply from leetchi.co.uk
Hello Nasser,
thank you for your feedback.
We couldn't have said it better ourselves!
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Rob,
thank you for your feedback.
We sincerely hope that your contribution will make it possible to meet the objective of the money pot!
Have a nice day,
Alice
If you live outside of France AVOID
If you live outside of France like myself who is based in the UK please take my advice and find a similar company based in your country, nearly a month since I was due the money had to pay from my own finances to not let others down while I try and obtain the funds I’m owed and they do everything they can to delay and hold back the money. Honestly disgusted with their service, support and company values wish I could rate them -5*
July 13, 2021
Unprompted review
Reply from leetchi.co.uk
Hello,
I would like to apologise for this terrible experience to our service.
We really don't want to put our users in trouble and we apologise if this was the case.
Your transfer was validated two days ago. The transfer time is 48 hours on average, depending on your bank.
We apologise again for the inconvenience.
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Niko,
thank you for taking the time to leave feedback.
For your information, Leetchi is a financial service subject to certain obligations. These obligations include the fact that participation and the creation of a fund are reserved for people of legal age. We are therefore obliged to collect certain personal information.
More generally, the collection of user data is for legal purposes only and is not subject to any marketing treatment.
Have a nice day,
Alice
Simple and easy
July 8, 2021
Reply from leetchi.co.uk
Hello,
thank you for your feedback.
We are glad that your participation went well!
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Alexandre,
thank you for your feedback.
We are glad that you like Leetchi !
Have a nice day,
Alice
Find the user journey a bit tedious ..
Find the user journey a bit tedious ... I had to click through several times before I could pay but otherwise OK ... certainly not better than others that I have used
June 28, 2021
Reply from leetchi.co.uk
Hello Peter,
thank you for your feedback.
I'm sorry to hear about this and will pass on the anomaly to my colleagues.
We remain at your disposal if necessary.
Have a nice day,
Alice
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