Legal Deedpolls Reviews 

154
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Came across this company doing an online search and was a bit unsure as having never used them before but i'm very happy i trusted them as the service has been outstanding each time. Had to call up a... See more

Rated 5 out of 5 stars

Excellent service and seamless from start to finish ... very impressed at how easy to use the website was, cheaper options if you choose, options for more copies and verified copies. Emails advising o... See more

Rated 5 out of 5 stars

Extremely swift, dealt with a query of a change of name replacement deed poll document on that day. I had messaged my question in the live chat, a response was speedy and then my I received a phone ca... See more

Rated 3 out of 5 stars

The service was quick and reasonably priced but the incorrect address was used on my certificate. I emailed immediately as I was concerned it may affect my passport application. As it happened it didn... See more

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4.5

Excellent

TrustScore 4.5 out of 5

154 reviews

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4.5

All reviews

(154)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent , speedy service. They sorted this out in 2 days as advertised even when i was wondering if i had made a mistake. Everything came back to me correct. Would definitely recommend to others to use.

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Game changing name changing service.

Put in very simple terms, I needed a Deed Poll and Legal DeedPolls (LDP) delivered admirably. The name change was something that I had agonised over and overthought for more than a few weeks. LDP took away the burden of worry and stress, explained everything about the process on their website and the rest fell into place. Their service was simple to use, reasonably priced and incredibly fast. This is how I wish every company was run. Thank you Legal DeedPolls.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely swift

Extremely swift, dealt with a query of a change of name replacement deed poll document on that day. I had messaged my question in the live chat, a response was speedy and then my I received a phone call conversation. An email confirmation reply followed as well as a dispatch email and a follow up email. More than happy with this service. Greatly appreciated

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered my change of name and received it the very next day it was quick and easy thank you

April 10, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered my legal deedpoll 10 days ok…

Ordered my legal deedpoll 10 days ok and still not received anything , have tried to email but not heard anything back.

Rang me this morning and got it sorted straight away, thank you

March 25, 2023
Unprompted review
Legal Deedpolls logo

Reply from Legal Deedpolls

Good Morning Alana

Thank you for your review and as per our telephone conversation this morning, I have sent out a duplicate set of change of name deeds for you today

Kind regards,
Stuart May
Operations Manager
Online Legal Services Limited

Rated 5 out of 5 stars

Excellent service

Excellent service, website is quick and easy to navigate, ordered my deed poll and within three days I had my deed poll in my hand, fast and efficient service so if you need to change your name or replace your lost deed, this is definitely one company you should definitely use.

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Easy, fast, efficient service. Friendly Staff

This company made something i had stressed over for years simple. Answered queries quickly and efficiently gave me the advice i needed, and within 48 hours, I was sorted and had paperwork to sign!! Could not be happier and already have 3 people coming to you after my recommendation. Helpful staff. Thank you so much.

February 8, 2023
Unprompted review
Rated 3 out of 5 stars

Quick, easy and productive. AND EXPENSIVE

This is a very efficient service to obtain a deed poll. Received it the next day in the post, it has a seal making it legal-looking.

This is a very expensive service however, after research, I learnt you can make a deed poll by yourself for free or use a cheaper alternative such a deedpolls.co.uk

December 19, 2022
Unprompted review
Rated 2 out of 5 stars

Difficult experience, eventually resolved

Tried to order a replacement deed poll online. £16. The first one never arrived, they did send a second one but this looked incorrect. Queried it with customer service and they said I had the wrong form. Despite me explaining multiple times that I’d ordered through their “replacement deed poll” webpage as directed, their advisor didn’t rectify the problem and told me I must have ordered incorrectly, and when I asked they refused to send the correct form or refund me.

Edit: After this review went live, the advisor I spoke to originally offered to send the correct form. It again didn’t arrive (possibly affected by postal strikes) but when I emailed they sent out another copy same day. There were also several certified copies included which I thought was a nice gesture. I will leave my original review in place as I do still think the service could have been much better right from the point of accessing the website- however I do feel they rectified the situation well in the end.

I originally stated the customer service rep was rude, condescending and unhelpful. In actuality the emails I received were very brief and didn’t resolve my issue- and I took this as rudeness when it may not have been meant this way- I do apologise if I misinterpreted this due to my own frustration. Stuart has been helpful and polite since the review was left.

November 22, 2022
Unprompted review
Legal Deedpolls logo

Reply from Legal Deedpolls

Good Morning Danni

Thank you for your review and I apologise if you felt I was rude, condescending and unhelpful as that was never my intention. I was just trying to explain that the service you ordered was the wrong one and I was happy to send you some free certified copies if you ordered the correct service
Nevertheless, we do not want any client to feel disappointed in our service therefore I shall arrange to send you the correct deedpoll free of charge within the next couple of days.

Rated 5 out of 5 stars

Amazing service

Amazing service. The on-line firm is straight forward to complete and my documents arrived in couple of days. Highly recommend this company

November 15, 2022
Unprompted review
Rated 2 out of 5 stars

Change of name deed received with a…

Change of name deed received with a space for 1 witness signature only, by gov.uk website it should be signed by 2 witnesses.
Nobody replied on my email, nobody answered on my phone call. Really unhappy with provided service.

November 9, 2022
Unprompted review
Legal Deedpolls logo

Reply from Legal Deedpolls

Hi Anna, we have been supplying change of name documents for over 15 years and have only ever had one signature for our documents. This is not a formal deed poll which requires two signatures. if your document is not accepted then we will gladly refund.

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