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LegalZoom Reviews 

33,006
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,069 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable when guiding them through various legal documents and procedures. People highlight the exceptional customer service and the user-friendly platform, noting that it simplifies complex steps and provides quick turnaround times. Reviewers emphasize that the team is professional, friendly, and always ready to answer questions clearly to ensure everything is done correctly. However, some customers noted that response times can occasionally be slow, and reaching a representative through the phone tree takes considerable effort. A few other people also felt that their problems were not fully resolved despite multiple calls and ongoing assistance attempts.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the representatives they worked with were... See more

Customer service

Customers report positive experiences with customer service, noting that representatives are helpful,... See more

Service

Clients share positive opinions on service, highlighting fast and efficient assistance from helpful human... See more

User experience

Users describe positive interactions with user experience, noting that the platform is very easy to navigate... See more

Response time

Customers consistently note positive experiences with response time, highlighting that requests are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelly found all the answers to my questions, and kept me updated on what she was doing while I was waiting. She was extremely polite, professional, and efficient. She greeted me warmly and checked to... See more

Company replied

Rated 5 out of 5 stars

Alifer provided one of the best customer service interactions I've ever had. She was friendly, knowledgeable, transparent, and clearly cared. I filed for copyright and trademark protection, and Alifer... See more

Company replied

Rated 5 out of 5 stars

I love how they have an employee reach out to you and help you on step by step process. They are very knowledgeable, help you save money and just simply have the best interest. My specialist, Juan Mer... See more

Company replied

Rated 5 out of 5 stars

I have been a LegalZoom customer for at least 5 years now. Due to decreases in revenue this year, I was trying to figure out how to lower and where to cut costs. I called to speak to someone about my... See more

Company replied


Company details

  1. Legal Services
  2. Business Administration Service
  3. Business to Business Service
  4. Estate Planning Attorney
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.6

All reviews

(33,006)

8,616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very profession.

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi David,

Thank you for taking the time to write a positive review about your LegalZoom experience!

Best,
Kranti

Rated 5 out of 5 stars

The company representative handled the…

The company representative handled the situation with care and professional support. I wanted to make sure he received credit for the services rendered to me.

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Lashun,

We're happy to hear that our representative handled the situation with such care and professional support. We appreciate you taking the time to recognize their excellent service.

Best,
Kranti

Rated 4 out of 5 stars

Kennis

Kennis, was very helpful and knowledgeable

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Lawrence,

We appreciate your feedback. We are so glad to hear that our customer service representative, Kennis, was very helpful and knowledgeable, and that we could provide a great experience for you!

Best,
Kranti

Rated 5 out of 5 stars

Etna was able to update company info…

Etna was able to update company info and remove old contacts to better secure my account with LZ

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Bryan,

We're so glad that our customer support representative, Edna, could help you update your company information and enhance your account security. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

Amazinggggg!!!!

Amazinggggg!!!!! She was besttt!!!! 😍😍

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Akmal,

We appreciate your feedback! We are so glad to hear that you had an amazing experience and that our customer service team.

Best,
Kranti

Rated 5 out of 5 stars

Got Answer Quickly.

Got Answer Quickly.

Less useless Talking!!

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Rick,

We appreciate your feedback and are glad we could assist you quickly. We are always working to improve our communication.

Best,
Kranti

Rated 5 out of 5 stars

Always a delight to speak and be helped…

Always a delight to speak and be helped by Rita

June 30, 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Alfred,

We are so glad to hear that our team member was a delight to speak with and provided excellent help. We appreciate you sharing your positive feedback with us!

Best,
Kranti

Rated 5 out of 5 stars

He answered every question I had and…

He answered every question I had and walked me through the entire process for the changes I needed to make to my c corp

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Angela,

We're so glad to hear that our customer support representative, Nicco, answered all questions were and you were guided through the entire process for the changes you needed.

Best,
Kranti

Rated 5 out of 5 stars

Julie was easy to work with and very…

Julie was easy to work with and very quick, she answered all of my questions and the platform makes it easy to work together

September 15, 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Heather,

We're so glad to hear that our team member was easy to work with and very quick. We appreciate your positive feedback and are happy that our platform made it easy to collaborate.

Best,
Kranti

Rated 5 out of 5 stars

Fast and to the point

Fast and to the point! Appreciate the great service

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Xavier,

We are so pleased to hear that our customer support representative, Rhutika, was fast and to the point. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

Anglea was Professional

Anglea was professional, courteous and took care of my request quickly.

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Tanya,

We're so glad to hear that our team member was professional, courteous, and took care of your request quickly.

Best,
Kranti

Rated 5 out of 5 stars

100% Professional

Answered all my questions

September 14, 2026
LegalZoom logo

Reply from LegalZoom

Hi Tim,

We're happy to hear that our customer support representative, Irfan, was helpful and could assist you.

Best,
Kranti

Rated 5 out of 5 stars

Beth from the resolution department was…

Beth from the resolution department was awesome and took care of everything I needed with the state of California!

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Robert,

We're so glad to hear that our team member from the resolution department was awesome and took care of everything you needed!

Best,
Kranti

Rated 5 out of 5 stars

Thorough and concise and somehow still…

Thorough and concise and somehow still everything I needed 🙂

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Abraham,

We're so glad you found our service thorough and concise, yet still provided everything you needed. Thank you for your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

The girl who helped me was obviously…

The girl who helped me was obviously very experienced, she knew exactly what information to give to me. I have updated my Trust. Thank you!

September 11, 2026
LegalZoom logo

Reply from LegalZoom

Hi Theresa,

We're so glad to hear that our customer support team member was experienced and knew exactly what information to provide. We appreciate your positive feedback and are happy we could assist you.

Best,
Kranti

Rated 5 out of 5 stars

I had the pleasure of having RHUTIKA as…

I had the pleasure of having RHUTIKA as my attendant. She was so helpful and understanding and was able to help me within minutes. Very grateful for her help and support.

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Emely,

We're so glad to hear that our customer support representative, Rhutika, was helpful and understanding, assisting you so quickly.

Best,
Kranti

Rated 5 out of 5 stars

Excellent work

Courteous and knowledgeable

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Robert,

Thank you for taking the time to write a positive review about your LegalZoom experience!

Best,
Kranti

Rated 5 out of 5 stars

They are very good

They are very good. She know herself
I would recommend her again

September 15, 2026
LegalZoom logo

Reply from LegalZoom

Hi Ferell,

We're so glad to hear you had such a positive experience with our customer support representative, Rhutika and would recommend us again!

Best,
Kranti

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