Legend London Reviews 

For the two Hybrid Trousers I ordered, they fit and feel like a velvet glove. So many people have asked if I have lost weight, but no. It's just the pants I'm wearing, now fit my body shape. Also, Waqar, has been of great assistance with some of the questions I inquired about. Thank you Waqar and Team Legend London.

Bought some shorts from legend London, cheap nasty quality for the price! Plus none stop being bombarded with emails for offers and so on. Not acceptable.

Loyal customer disappointed by handling of faulty trousers

My husband is a regular Legend London customer and owns several pairs of their Hybrid Trousers, which we have previously been very happy with.

Unfortunately, a mocha pair costing £49 came apart at the seam after only around four months. A navy pair purchased in the same order, worn more frequently and washed and cared for in exactly the same way, remains absolutely fine.

Despite providing photographs and explaining this, after several emails and two management reviews Legend refused to replace the trousers or provide a refund. Instead, they issued a £35 store credit, which I hadn’t actually agreed to accept as resolution of the complaint.

Given that we’ve been loyal customers and this appears to be an isolated problem with one pair, I’m genuinely disappointed that they wouldn’t simply replace them. It seems a very poor way to deal with a returning customer over a £49 pair of trousers.

****Thank you for responding. I’m happy for you to review this again, but I don’t want to post my personal details or order number publicly on Trustpilot.

Your customer service team should be able to identify the case from my previous correspondence regarding the Mocha Hybrid Trousers, which developed a seam fault after approximately four months. Photographs were provided and the matter was reviewed twice by management, with the final outcome being £35 store credit rather than a replacement.

I would genuinely welcome you reviewing the full correspondence, particularly as another pair of Hybrid Trousers purchased at exactly the same time, worn more frequently and cared for in the same way, remains in perfect condition.

Please let me know how I can provide the order details privately and I will be happy to do so.****

Wrong address on delivery, noticed on order receipt and was changed by Seemi within 15 minutes of this being flagged.

Very impressed

I look forward to receiving my purchase

Excellent quality and outstanding customer service

I’ve placed many orders with Legend London and have always been very happy with the quality, fit, and overall experience. The clothes consistently fit perfectly and the quality has always been excellent.

Recently, I had an issue with one T-shirt that had some unexpected discoloration. I contacted Legend London on the same day, and Chioma responded very quickly. I sent a photo of the T-shirt, and they immediately decided to send me a replacement.

I’m extremely impressed with the way Legend London handled the situation. I’ve placed many orders with them and have always been satisfied, and when there was finally an issue with one item, they resolved it quickly and professionally without any hassle.

That kind of customer service really makes a difference. Thank you, Chioma, and thank you Legend London! I’ll definitely continue ordering from you.

This company is a scam, for a $100 order they're charging me $50 for a return because their shirts were much smaller than anticipated.

Excellent customer service and help from a member of Legend London named Chioma. After having an issue with the button on a pair of trousers a full new set of trousers was sent directly to me the next day swiftly and efficiently after providing images of the issues. Very much appreciated and excellent service

Thank you so much for updating the shipping address to a different address. Chioma was a big help!

Thank you!

My order was delivered in record time and I was extremely happy with the three items I had ordered! The fit, quantity and styling of each piece of clothing was absolutely spot on! This is my second order and I am now a committed Legend customer!

Great quality stuff.. I've had a couple of issues with two orders (my fault) wrong sizes and needed exchanged and Chioma got back to me quickly and was really helpful. It's appreciated.

Purchased 2 polo tops. One failed my requirements so needed a refund. Was sorted out within minutes via email, the other top I’ve worn and love the fit and feel. I’d definitely recommend legend London and a shout out to Waqar for responding so quickly.

Kathleen was very helpful going above and beyond I couldn’t ask for more

Really great customer service, made a mistake on my order ordered mediums and wanted large and Lei at customer service got back to me straight away and sorted it even on a weekend. Great product and great service

Ordered some trousers and arrived after three days. Quality great but too big on waist and for my legs. Easy returns with no hassle. QR code for return post got lost by myself but an email got a response straight away. I will be purchase from Legend London in the future

Quick response time with the right info. Nothing better. Thank you, Le!

Chioma was extremely prompt their replies , very helpful and friendly

Good and Quick response from the customer service!

Ervin provides GREAT service when I was have trouble with the website to process my returns. He was professional and courteous, and I would continue to purchase from Legend London because they stand with the customer to provide solutions!

Thank you,
Frank