Legend London Reviews 

Kathleen was very prompt and through with her response to my question and made a suggestion for a T-Shirt I was looking to buy. I took her suggestion and ordered three shirts!
Thanks Kathleen!

It was lovely to deal with Legend London. I ordered my son three items. My son needed the side up and dealing with customer service was a pleasure. I sent an email and Mubashir replied within the hour and organised my return. It was a pleasure to deal with someone who acted so professionally and got the job done. Thank you Mubashir you went above and beyond. Looking forward to receiving the two new items which I have already had an email to say they are on the way ☺️

I purchased a pair of trainers for £45 plus £3.99 postage. These trainers are retailing 3 weeks later for £75… The quality was poor and so I sent them back immediately. It took over 2 weeks from the date of the parcel being sent back to issue a refund. Good marketing, poor quality product.

Quality was ok but sizing poor and when returned couldn’t get returns portal to work on mobile device eventually had to use laptop wanted to exchange for a larger size but they still wanted me to pay £5.85 return postage then was refunded minus 3.99 shipping and 1.99 postage protection? This all seems odd to me customer service just kept telling me there was nothing wrong with returns portal so not a great experience unfortunately

T-shirts are amazing great quality material and Kathleen on customer services helped me change an order after selecting the wrong size by mistake keep up the good work

Small issue at checkout and all resolved quickly with no fuss, that’s how you build a reputation as a trustworthy business and get loyal customers

Kathrina resolved my query very proactively and she was very helpful and professional. Love Legend London service and how they look after their customers

Exceptional customer service from Rania, dealing with a small problem - I always judge a company by how it deals with issues, as well as the product. And on both counts, I'm more than happy.

Quality clothing, which fits beautifully, and great service and communication. You have yourself a customer for life. Thank you

Hi,

Had my exchanged item arrive today (XL premium white tshirt). Got to say I am very impressed by not only the help I got sorting it and the speed it was done but the actual item is great quality and perfect fit. Really nice work you’ve done there.! Being a bigger athletic man the fit is great with it being a bit loose round the mid section and a nice fit around shoulders, arms & chest.

Will definitely be buying more legend items in the very near future.

Thanks again Hasan for your help and support.
Ryan

I initially had a disappointing experience with Legend London regarding my return and refund. However, I want to update my review because Rachael from the customer service team handled my complaint professionally and took the time to listen to my concerns.

She resolved the issue in a fair and friendly manner, which completely changed my impression of the company. It is clear that Legend London values customer satisfaction and is willing to make things right when problems arise.

Mistakes can happen with any company, but what really matters is how they respond afterwards. In my case, the customer service was excellent, and I truly appreciate the effort Rachael made to ensure a positive outcome.

Thank you, Rachael, for your professionalism and excellent customer care.

The T-shirts are very nice quality and I like how tight the neck hole is. Many shirts are not like that and stretch out after a single wear. I had an issue with my delivery but Lei from customer service was super helpful and was able to resolve it pretty quickly. I'm from the US so the suggested size charts were a bit off for me (I had to size up from the suggested size) but I wish the size exchange program extended to the US.

Amazing team, made a mistake on my order size the team was so quick to respond and made the changes for me very swiftly. No complications whatsoever

Amazing company, I had a slight issue with the jeans size. My fault I ordered the wrong size but somebody called Houda corrected before my order was sent out to me. Very fast delivery.
Many thanks...

Ordered trainers, money taken from me, and nothing sent. Their email simply said the order had not been fulfilled. Nothing further, no confirmed delivery date. PayPal intervened and money refunded. Conplete waste of time and clearly selling goods they dont have or don't intend sending.

Very clear and prompt response to my request. Chioma was very helpful, handled everything professionally, and resolved my request quickly. Great customer service!

Fantastic service from start to finish, ordered some trousers for an upcoming wedding but unfortunately they were too big. Got in touch with customers service and was dealt with by Waqar who was absolutely brilliant. Advised me to send them straight back and exchange for a smaller size, he advised me to send a copy of my return label to and he would pass it on to the return department so my new size could be sent back to me promptly. All completed in a week and plenty of time for the wedding. The pants are a great fit as well so an added bonus, could not recommend any higher and I will definitely be ordering again. Thanks again Waqar you have put my faith back in what good customer service looks like.

Great products, arrived very quickly and I realised after I ordered that I had not used the 20% intro discount, Rania was fantastic and refunded me a part of my invoice to compensate, amazing service, keep up the good work

Very disappointed. The trousers felt cheap and the material wasn’t worth the price.

The return process was even worse. I had to pay €21.86 for a UPS return label, but when I went to UPS in Estonia, they refused to accept the parcel because customs documents (invoice with HS codes) were missing. Legend London never provided these documents, so I couldn’t even return the items after paying for the return.

By far the worst online shopping experience I’ve had. I won’t be ordering from Legend London again.

Shipment was lost, but after sending an email, Houda followed up swiftly and a new shipment was sent.
Great & friendly communication!

Had an issue with an order. Contacted helpdesk and they responded so quickly. They came up with a solution and I’m very happy with it. Thanks Mubashir, thanks Legend