Legend Solicitors Reviews 

90
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were somewhat happy with their experience overall. Many customers find that the team handles property purchases professionally, ensuring that everything runs smoothly from start to finish. People frequently appreciate the clear communication and the helpful guidance provided by staff members throughout the entire process. Some reviewers were not happy with the communication, mentioning that it was frequently difficult to reach anyone by phone or get timely responses. Others also noted that unexpected delays, unanswered emails, and poor replies caused a lot of unnecessary stress during their property transactions. Clients occasionally described feeling frustrated when trying to get straightforward answers to basic questions.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, highlighting a deep division in their overall... See more

Staff

Customers had ambiguous experiences with staff, reflecting high disagreement among reviewers. On one hand,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Response time

Reviewers highlight ambiguous aspects of response time, experiencing both severe delays and exceptional... See more

Customer communications

People report negative experiences with contact, highlighting a strong consensus regarding poor communication... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had a very positive experience with Meenakshi and her teammate Vipanchika. They were both very approachable, professional, and helpful throughout the process. They took the time to explain things... See more

Rated 5 out of 5 stars

It was a fabulous experience with Legend Solicitors especially with Sanjukta. She is very kind and answering my doubts and immediate response, If she couldn't answer she will email me and later will g... See more

Rated 5 out of 5 stars

one of my friend referred me for this solicitor and we recently bought a house and had a great experience with our solicitor. whole process was handled professionally and it was very smooth and quic... See more

Company replied

Rated 5 out of 5 stars

We recently bought a house and had a great experience with our solicitor. Communication was clear and prompt, and the whole process was handled professionally. Highly recommended.Special thanks to K... See more

Company replied


Company details

  1. Legal Services & Government

Information provided by various external sources

Solicitors firm based in London. We specialise in Immigration Conveyancing, Litigation,Employment and Personal Injury.


Contact info

3.3

Average

TrustScore 3.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(90)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Visa approval

My daughter's uk visa application journey was'nt that easy at first. Mr. Anu really helped us all through out and finally got approved. He is reliable and clearly Knowledgeable of what is the uk processing. I would highly recommend.

November 11, 2023
Unprompted review
Rated 2 out of 5 stars

Legend - Lazy & Low value

I engaged legend and has to pass thru a terrible experience with Hari Krupa who lacks sensitivity about the subject, communication and no enthusiasm for the case assigned. I land up in sending reminders and escalation to the Director Arvind for the service but found no impact and perhaps that is the integrity of the work they do.

I got to slam my broker who referred Legend solicitors. Never recommend this group to anyone.

July 10, 2023
Unprompted review
Legend Solicitors logo

Reply from Legend Solicitors

Thank you for the feedback. we understand this matter was completed in June. We hope we had clearly explained to you the situation at that time itself. As explained earlier we respond to emails to the order that they are received and based on priority and it may not be possible for us to respond within half an hour after receiving an email.

However, we apologize for any inconvenience this may have caused you.

Rated 4 out of 5 stars

Professional

Legend solicitors were very helpful and supportive throughout the process of buying a new house.They were very professional and approachable. We are very grateful for their services and advices.Special thanks to Joel Chennithala Sebastian for guiding us and help to achieve our dream.We wish all the best to the the whole team .

October 24, 2023
Unprompted review
Legend Solicitors logo

Reply from Legend Solicitors

Thank you Merin

Rated 5 out of 5 stars

exceptional service

I'd like to thank everyone at Legend Solicitors, especially Mr. Joel, for his hard work, professionalism, and patience. I was really pleased with the promptness in answering all of my questions and in following up on my property purchase. They were very clear in their dealings and Joel ensured that the right advice was provided all along.Thank you very much for everything; you were fantastic. Keep up the fantastic work.

September 8, 2023
Unprompted review
Legend Solicitors logo

Reply from Legend Solicitors

Thank you

Rated 5 out of 5 stars

Highly recommended

I bought a house with the support of Legend solicitors. It took nearly two months to complete all the process. Fees was affordable .They updated me through emails and whatsup group all the recent developments time to time, our point of contact was Ms Aswathy, she was very supportive ,explained to us all the formalities in detail.I am very happy & confident to recommend Legend Solicitors to my friends and relatives.I strongly believe that they will always keep my trust on them.All the best wishes Legend Solicitors & Aswathy.

July 20, 2023
Unprompted review
Legend Solicitors logo

Reply from Legend Solicitors

Thank you

Rated 5 out of 5 stars

Buying a house

It was my first time buying a house and
Miss Devikrupa Deeptymol is a really kindhearted and affectionate person . She helped explain many details I did not understand and took her time and patience with me. I am grateful for her and her colleagues.

June 16, 2023
Unprompted review
Legend Solicitors logo

Reply from Legend Solicitors

Thank you

Rated 5 out of 5 stars

Mr Anu is such a very intelligent…

Mr Anu is such a very intelligent Person to dela with, and very hands on towards the course of the Application of my wife’s ILR very meticulously checking every single page 📄 of paperwork and constantly checking up on his client and employer for further information needed..
Highly Recommended 👍

February 23, 2023
Unprompted review
Legend Solicitors logo

Reply from Legend Solicitors

Thank you

Rated 5 out of 5 stars

Legend Solicitors provided excellent…

Legend Solicitors provided excellent service in helping my wife, and I purchase our first home. The level of communication was impressive, and they were always willing to answer our questions, especially as first-time buyers - special thanks to Joel and Ambily! Highly recommend their service.

February 16, 2023
Unprompted review
Legend Solicitors logo

Reply from Legend Solicitors

Thank you

Rated 4 out of 5 stars

Good service

Legend Solicitors were very helpful with our home purchase especially after having dealt with an unprofessional solicitor who had wasted our time. They provided us with a plan at the start and this helped us to communicate with other parties to the transaction. Great team

May 17, 2022
Unprompted review
Legend Solicitors logo

Reply from Legend Solicitors

Thank you

Rated 1 out of 5 stars

Don’t recommend to anyone

NEW
"I recently attempted to purchase a property through them, and unfortunately, the experience was nothing short of a disaster. From start to finish, the service provided was poor, and as a result, my property purchase fell through. The solicitor was unresponsive, failed to communicate effectively and was generally lacking in attention to detail. Deadlines were consistently missed, causing significant delays in the process. I would not recommend this firm to anyone, as they showed a complete disregard for their clients and the important role they play in a property transaction. A failed purchase is a huge disappointment, but the level of incompetence and lack of professionalism displayed by this conveyancing solicitor made the experience even more frustrating. Save yourself the stress and choose a different firm for your property purchase needs." File reference is RC 5087

February 3, 2023
Unprompted review
Legend Solicitors logo

Reply from Legend Solicitors

Thank you for the feedback and understand that you were not satisfied with the service . We have checked the file number provided and understand that we received draft contracts on 01st November and all our enquires are currently satisfied. However the sellers related purchase fell through and subsequently, they are unable to move out of the property. We have updated you on this. you later confirmed that you are looking for another property as the current one is taking time.
We also understand that you discussed with us the same day you have put this feedback, regarding quote for a new property and asked us to transfer the whole initial payment made on your previous file to be moved to new file which we are unable to agree as we have done all the works on the file and searches were all completed.
We also understand you are well aware of the fact that you withdrew from the transaction only because sellers related purchase feel through and they are unable to secure alternative accommodation .
We hope this clarifies the our position, however if you still have queries, please email to rcp@legendsolicitors.org

Rated 5 out of 5 stars

Legend solicitor has been very good to…

Legend solicitor has been very good to me when I applied for my dependent visa extension. My case worker solicitor was Mr. Anu who was very professional, knowledgeable, helping and reliable. I have my visa status granted in a single day even with normal application. Thanks to Anu and Legend solicitors.....

January 6, 2023
Unprompted review
Rated 1 out of 5 stars

Awful and terrible conveyancing

Awful and terrible conveyancing. Steer Clear!!!

I recently purchased a property and used Legend Solicitors. This is the second time I’m using their service and in contrary to the previous one I had a terrible and stressful experience this time around.
I had to chase constantly to get a reply or even speak to the case worker. I wasn’t kept informed at any point and only after multiple chasers they would start working on our file.
They kept asking our seller solicitor irrelevant questions for couple of months which delayed our purchase and cost us more money at the end. The ability to action anything in relation to the points raised was poor, I found myself proactively actioning a couple of items in order to receive the desired outcome.

Well, we eventually got there after six months of huffing and puffing to get it over the line.

Three months since the purchase has been completed and despite several chasers, I still haven't received a completion statement or land registry documents. Not even a reply to my emails.

As with many industries these days, it's apparent that the employees are given hefty workload, therefore impacting the quality of service.

I'm afraid I cannot possibly recommend this company anymore. They don't even have the courtesy to respond to emails.

If you enjoy the stresses of additional 'life admin' and don't mind being out of pocket due to errors made, proceed with their services. Otherwise, I'd steer clear!!!

Legend Solicitors - If you require any details of the above, I'm more than happy to provide.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

Highly professional, Cost effective, Excellent , Informative

I really appreciate Legend Solicitors for all types of Visa and ILR services , I applied for my student visa in 2018 since then they are helping me in my application, I would highly recommend Annu ( Mr Arvind Sreevalsalan ) for my Graduate route visa application September2022 (PSW) , at every stage he was so informative and providing free consultation, and nominal , affordable fees in all types of applications , He helped me all the time and answered my every phone call for my queries I would give 10 star to his service thank you

September 13, 2022
Unprompted review
Rated 1 out of 5 stars

I found them very unprofessional

I found them very unprofessional: slow to do anything, vague and unresponsive, with no concept of urgency or deadlines. If you want a professional service, give these a miss. Cowboys!

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service with conveyancing

The conveyancing team at Legend were professional at all times and helped sort out any questions I had no matter how small or big. I would highly recommend using their services just like I have while selling a property.

December 3, 2021
Unprompted review

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