legendURN Reviews 

408
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The keepsake angel urn we ordered exceeded our expectations. The item was well packed and protected in the shipping box and arrived in less than week from when we ordered. We are highly satisfied with... See more

Company replied

Rated 1 out of 5 stars

I expected better quality for what I spent . The picture frame was dollar general quality , very light, generic feel. I spent over $140 for what I feel was just the tiny silver heart that my granddaug... See more

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Rated 5 out of 5 stars

Arrived on time and the urn was accurately described on the website. They were also easily accessible and highly responsive whenever I emailed them. I recommend using their services for procuring an u... See more

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Rated 5 out of 5 stars

We wanted some extra special for our little girl Pepper (she’s one of our senior cats). Her favorite toy is a stuffed dolphin and this urn will proved a beautiful resting place when the time comes. Th... See more

Company replied

Company details

  1. Store
  2. also in
  3. Coffin Supplier
  4. Cremation Service
  5. Funeral Home
  6. Pet Funeral Service

Written by the company

At legendURN, we help families find a personal and meaningful memorial after the loss of a loved one or a beloved pet. Since 2007, we have offered a carefully selected collection of cremation urns for ashes, cremation jewelry, keepsake urns, pet urns, grave decorations, and other remembrance products. We understand that choosing a cremation urn or a piece of cremation jewelry is often done during an emotional time. That is why we focus on clear information, personal service, and carefully selected products that reflect quality, craftsmanship, design, and meaning. Through our work with skilled European artists and craftspeople, we offer both timeless designs and more personalized options. Our goal is to guide customers step by step toward a memorial that feels personal, thoughtful, and right for the person or pet being remembered.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

408 reviews

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4.5

All reviews

(408)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unique & Beautiful Urns

The urns that they offer are less traditional and more unique than what you can find anywhere else. Their prices are also very reasonable. I will be bringing the urn home until I can decide what to do with my relative's ashes and i don't believe it will be easing identified as an urn.

November 20, 2021
Rated 5 out of 5 stars

Memorial Marker

I was extremely satisfied with the memorial marker that you created for me. The design and sending it to me for approval before making it was perfect. The time from my approval was a very fast turnaround and shipped very quick. I would highly recommend your services to anyone! Thanks for an outstanding job!

November 17, 2021
Rated 5 out of 5 stars

The urn is beautiful

The urn is beautiful. Quick shipping for being international. Customs had questions about “what it was” but Legend dealt with it immediately and I had my package the NEXT DAY! Would HIGHLY recommend.

October 25, 2021
Rated 5 out of 5 stars

Despite the reviews...

Awesome! I read some of the reviews and I was on the fence about spending the amount I did. I received my order in what seemed like 2 weeks. Great work and service and would recommend!

October 7, 2021
Rated 5 out of 5 stars

Highly recommended

Original designs, quality items, fully personalized, customer service and follow up is amazing, great communication, fast delivery, very well conditioned. Highly recommended.

September 24, 2021
Rated 1 out of 5 stars

Shocking and disgusted with this company

At this moment in time I am disgusted by this company. My father passed away and we bought an urn. For the past few weeks apparently its stuck in transit, my mum now needs to pay money for it to be shipped and then email and resolve the issue herself and then claim the money back. We originally thought it a scam. Hoped the company would resolve as not the clients issue apparently not they can't send the money as they don't own a bank card. Really!!! So thing it's about 70quid or so extra to pay. Then send all info through. I get mistakes are made but really my dad's urn and you won't take any ownership. Not happy at all. Don't put yourself through the stress. Not recommended

August 2, 2021
Unprompted review
legendURN logo

Reply from legendURN

Dear customer,

Thank you for your review despite the fact you're only rating us at 1 star.
In case you might get a wrongfully charged import fee on the delivery of your UK order we kindly ask you to pay the fee in order to release the parcel and forward the import bill directly to us by e-mail.
We wil refund the import costs directly after.
We've explained this multiple times to you now by e-mail as well as on the phone. It can be done within a couple of minutes and we restitute the import costs on the same day. We apologize for the inconvenience and are working hard on solving the issue with UK customs and parcelforce as soon as possible.

Until it is solved we kindly ask all our customer to pay the cost to release the parcel for delivery and to forward the costs to us for immedaite refund.
You can clearly see in our UK review page that this has happened to some customer before and that we always honor or promise of an immediate refund.

Hopefully this clears up the situation.
Don't hesitate to contact us if you need any help.
Best regards,

legendURN.

Rated 1 out of 5 stars

I still have not received my…

I still have not received my purchases.it has been weeks since I got a notice saying they were shipped. But they have not yet arrived. So I can’t say if the product is any good. But the service is terrible.

August 1, 2021
legendURN logo

Reply from legendURN

Dear Rita,

Thank you for your review despite you rating us at but one star.
Your order will be delivered today according to USPS:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=CX162673910NL

May it arrive safe and sound and if you would need any help or after sale service don't hesitate to contact us. We hope you'll be pleased with the item you've ordered.

Best regards,
legendURN

Rated 4 out of 5 stars

Black Satin Heart with Paw Prints Urn

I received my Black Satin Heart with Paw Prints Urn. I was pleased that my Urn arrived so quickly from the Netherlands to me here in Canada, I was expecting it to take much longer. It was very well packaged for the journey.
The Urn is larger then I expected and overall very beautiful. My only complaints are that one of the paw prints the gold outlining is basically missing while it's noticeable on all the other paw prints, and also that there is some type of flaking of the ceramic on the inside, which when I lifted it up bits of ceramic fell out, and when I looked inside is when I noticed some strange flaking ceramic material hanging from the inside. For the almost $300 spent it was disheartening to see that; However overall it looks beautiful, no damages otherwise. Would still recommend LegendURN.

July 21, 2021

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