Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
Company replied
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Review summary
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Reviews shaping this summary
I requested touch up paint for my garden furniture. Although I couldn't find the receipt,some 5 or 6 years since purchase, after supplying a picture they were able to meet my request. From initial e... See more
Company replied
I bought a outdoor 1.2m star - which I was so excited to put up. Unfortunately, once assembled - it didn't work. James in Support dispatched a new transformer within moments - and whilst I was... See more
Company replied
I contacted the company due to a dog toy not lasting very long, within the jaws of my German shepherd X ‘enthusiastic chewer’, Stanley. James, replied very quickly. He gave me the choice of a refund,... See more
Company replied
Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Excellent
317 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I called about a fault with a BBQ…
I called about a fault with a BBQ bought around 18 months ago and they sent me a new part with no questions about warranty or any details beyond what was wrong. Being able to speak to a human who immediately arranged a solution is a great asset.
March 13, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that our team was able to resolve the issue quickly and make the process straightforward for you.
Providing helpful, human support and hassle-free solutions is exactly what we aim for, so it’s great to know that came through in your experience.
If you ever need anything else, we’re always here to help. Enjoy your BBQ!
Kind regards,
The Leisuregrow Team
Over the winter I lost the foot clips…
Over the winter I lost the foot clips that hold our garden furniture together. I phoned Trudie, who was able to replace the lost clips free of charge by return of post. Wonderful service. Thanks Trudie
March 18, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful 5-star review!
We’re delighted to hear that the Team were able to help get your garden furniture sorted so quickly. We’ll be sure to pass on your kind words to them—they’ll really appreciate it!
It’s great to know you were happy with the service, and if you ever need anything else, we’re always here to help.
Enjoy your garden setup!
Kind regards,
The Leisuregrow Team
Excellent customer service!
I emailed this company and received a very quick reply.
I also telephoned them and spoke to a very pleasant lady who confirmed that the Oslo bistro set I was enquiring about was the same colour (light grey) as the one I purchased from them a few years ago. Excellent customer service!!!! Thank you..
March 19, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear about your positive experience, and that our team was able to assist you quickly and confirm the details you needed. It’s especially lovely to know the Oslo bistro set matched your previous purchase perfectly.
Your kind words about our customer service truly mean a lot to us — we’ll be sure to pass them on to the team.
Thank you again for your support, and we hope you continue to enjoy your set for years to come!
Kind regards,
The Leisuregrow Team
Fabulous Customer Service
I have been dealing with James while deciding between a gourmet 6 burner built in or an island
Tge responsiveness and willingness to help has been excellent and a real change from most customer service experiences.
I can’t yet comment on the ownership experience but if it matches the customer service I will be delighted.
Thanks James
March 13, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the fantastic review!
We’re really pleased to hear the team were able to support you so well while you were deciding between the gourmet 6-burner built-in and the island option.
Providing responsive, helpful service is something we genuinely strive for, so it’s great to know that your experience stood out.
We hope you’ll be just as delighted with the ownership experience once everything is in place. If you need anything at all in the meantime, we’re always here to help.
Thanks again for taking the time to share your feedback — it means a lot!
Kind regards,
The Leisuregrow Team
Had an issue with purchase,But the…
Had an issue with purchase,But the Customer service Team were very helpful and swift in their response! Hopefully the issue will be resolved. The product was excellent by the way.
March 12, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind 5-star review! ⭐
We’re really glad to hear that you’re enjoying the product and that our Customer Service Team was able to assist you quickly.
Providing helpful and timely support is very important to us, so it’s great to know your experience reflected that.
We appreciate your patience while the issue is being resolved, and if there’s anything else we can help with in the meantime, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
The Leisuregrow Team
Great service
Great service, great product and great customer service, small
Issue with bbq that was rectified within 24 hours!
March 11, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you’re happy with both the BBQ and the service you received.
While we’re sorry there was a small issue initially, we’re glad our team was able to get it resolved quickly for you.
Your feedback means a lot to us, and we hope you enjoy many great BBQs ahead! 🔥
Best regards,
The Leisuregrow Team
Great customer service
Great customer service, very kind and understanding. Resolved my issue quickly! Highly recommend!
February 12, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to leave a 5-star review! 🌟
We’re really glad we could help and resolve your issue quickly. Your recommendation truly means a lot to us, and we’re always here if you need anything in the future.
Kind regards,
The Leisuregrow Team
Good quality and a wide selection of toys to choose from
I have bought several petface toys for our medium size supermutt because my dog is obsessed with the squeaky inside them and find these toys are a good quality, there material doesnt pull out easily which make the toys last longer and my floor isn't covered with fur, his favourite is the duck, unfortunately jessie the giraffe stopped squeaking within 3 hours of our dog playing with it, but contacted leisuregrow which were helpful and sorted things out for me. Good customer service and would recommend petface toys to others.
February 4, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave such a detailed review.
We’re so pleased to hear that your Dog loves the Petface toys, especially the duck — it’s always great to know they’re keeping dogs happy and entertained!
We’re sorry to hear that Jessie the giraffe stopped squeaking so quickly, but we’re glad our team at LeisureGrow were able to help and get things sorted for you.
Your kind words about our customer service really mean a lot to us.
Thank you for the recommendation and for choosing Petface toys — we hope your dog continues to enjoy many more playtimes!
Kind regards,
The Leisuregrow Team
Christmas lights
contacted
about buying beautiful incandescent Christmas tree lights which they still stock, Customer services replied immediately, lights purchased all sorted for next Christmas!!
February 10, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your lovely feedback!
We’re really pleased to hear that our customer services team were able to help you so quickly and that you managed to get hold of the incandescent Christmas tree lights you were looking for.
It’s great to know everything is now sorted for next Christmas 🎄
Thanks again for taking the time to share your experience – it’s very much appreciated!
Kind regards,
The Leisuregrow Team
I had an unusual request and they…
I had an unusual request and they helped me by sending a component FOC. Great
February 4, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for the 5-star review!
We’re really glad we could help with your request.
Customer satisfaction is important to us, and it’s great to hear you had a positive experience.
Thanks again for taking the time to share your feedback!
Kind regards,
The Leisuregrow Team
Superb customer service
Superb customer service. Very rare in this day and age. I had an issue with outdoor garden furniture and customer service dealt with it immediately and next day I received a replacement part which I easily fitted myself. I cannot fault this company in any way. Great service, great products.
February 3, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a fantastic review.
We’re truly delighted to hear that our customer service team was able to resolve the issue quickly and that the replacement part arrived promptly and was easy to fit.
Your kind words about our service and products really mean a lot to us and motivate the whole team to keep delivering the best possible experience.
If we can ever help with anything else, please don’t hesitate to get in touch. Enjoy your garden furniture! 🌿
Warm regards,
The Leisuregrow Team
Very speedy contact and item replacement
I contacted the company due to a dog toy not lasting very long, within the jaws of my German shepherd X ‘enthusiastic chewer’, Stanley. James, replied very quickly. He gave me the choice of a refund, or replacement. Within a week, the item had been replaced , accompanied by an additional seriously strong dog toy. Thank you very much.
January 18, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave us a 5-star review!
We’re really glad the team were able to help and that the replacement reached you quickly. Stanley sounds like a brilliant (and very determined!) chewer, so we’re especially pleased to hear the extra-strong toy was a hit.
Thanks again for your kind words and for choosing us — give Stanley a pat from the team 🐾
Warm regards,
The Leisuregrow Team
Incredible customer support
Having purchased a consumer item via Amazon UK that was supplied by Leisuregrow, there was a small issue with the product that I hoped that Leisuregrow might be able to help me with. I contacted them first by telephone and then with a requested follow-up email, and hey presto - the great folk at Leisuregrow set about helping me, and surpassed my expectations with their proposed remedy. As email replies were coming from more than one person, it seems that Leisuregrow has a really excellent and helpul team.
January 12, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear that our team was able to help resolve the issue for you and that the outcome exceeded your expectations.
Providing responsive, friendly, and effective customer support is something we take great pride in, so it’s wonderful to know that this came across—especially when several members of the team were involved.
Thank you again for choosing Leisuregrow and for your kind words. If we can ever help again in the future, please don’t hesitate to get in touch.
Warm regards,
The Leisuregrow Team
Outstanding customer service
Same day reply to my request for a replacement lights power supply was great, but the arrival of the right supply 2 days later (on a Sunday) was outstanding customer service.
PS love the lights too.
January 6, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave us a 5-star review.
We’re really pleased to hear that the replacement power supply arrived so quickly and that our team could help resolve things for you.
Delivering on a Sunday was a nice bonus, and it’s great to know it made a difference. Even better to hear that you’re loving the lights too!
Thanks again for your kind words and support — it truly means a lot to us.
Kind regards,
The LeisureGrow Team
Excellent service
Excellent service, I would highly recommend this company, although I would probably suggest they use a different courier as they were atrocious. My item arrived but on receipt small fragments were broken off it through transportation presumably, but item was still functional. I contacted the company and told them, they immediately responded to my email and offered me a partial refund which I was more than happy to accept.
January 16, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thanks so much for the great review and for recommending us!
We’re really glad to hear you were happy with how we handled things and that the item is still working as it should.
Sorry again about the courier experience — that’s definitely frustrating and not what we want for our customers.
We really appreciate you letting us know and for being so understanding.
Thanks again for your support!
Kind regards,
The LeisureGrow Team
A plug had stopped working and they…
A plug had stopped working and they sent a replacement free of charge. Excellent customer service. Thanks
January 13, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your kind review and for taking the time to share your experience.
We’re really pleased to hear that our team was able to help and get a replacement to you quickly.
Your satisfaction means a lot to us, and we truly appreciate the 5-star feedback.
Kind regards,
The LeisureGrow Team
Five stars
Five stars . A flawless customer service was given to me when my lights didn’t work
January 12, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words!
We’re thrilled we could help resolve the issue with your lights and provide you with a positive experience.
We truly appreciate your honest feedback in your previous reviews and are grateful for the opportunity to serve you.
Kind regards,
The LeisureGrow Team
Excellent customer service and a very…
Excellent customer service and a very quick response to my question whether I could buy replacement shades for my pickwick Christmas lights as one had got broken. A box of replacement shades free of charge were dispatched within hours and arrived today. So pleased as I love my retro pastel colour lights
January 5, 2026
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your lovely 5-star review! ⭐
We’re really pleased we could help with your Pickwick Christmas lights and get the replacement shades out to you so quickly.
It’s great to hear they arrived safely and that you can continue enjoying those beautiful retro pastel colours – they’re a favourite of ours too!
Thanks again for taking the time to share your experience, and we hope your lights bring plenty of festive cheer for many seasons to come ✨🎄
Kind regards,
The LeisureGrow Team
Excellent service
Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement and posted it first class the same day. It arrived on Christmas Eve and worked perfectly. And all free of charge. Shows what can happen when you speak to a human rather than a bot!
December 22, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a fantastic 5-star review.
We’re really pleased to hear that our customer service team was able to help you so quickly and get everything sorted in time for Christmas 🎄
It’s great to know the replacement transformer arrived on Christmas Eve and worked perfectly — that’s exactly the outcome we hope for.
Your kind words about speaking to a real person mean a lot to us, and we’ll be sure to pass your feedback on to the team.
Thanks again for your support, and we hope you enjoyed a wonderfully lit Christmas!
Kind regards,
The LeisureGrow Team
Brilliant customer service
Brilliant customer service
We have several sets of Noma lights. When we tried one set on the 20th December that we had bought a few years ago, we realised the transformer was not working. A quick search (Amazon/ebay) showed that there was not a suitable transformer available. I tried the Noma website to see if I could purchase one there and it appeared that it was a non-standard set.
So I contacted the support desk for guidance (I had already assumed that we could not resolve for 2025). I got a response within 24 hours, which was followed by an offer to send a replacement transformer, which arrived 24th December.
I cannot fault the speed, politeness and just faultless customer service. It was a really nice way to start Christmas.
Highly recommended...
December 22, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a wonderful 5-star review.
We’re absolutely delighted to hear that the team were able to help you so effectively, especially at such a busy time of year.
They'll be thrilled to know her efforts made a difference and that the replacement arrived in time for Christmas Eve – that’s exactly the level of service we always strive to provide.
Your kind words about her care, empathy, and going above and beyond are truly appreciated. We’ll be sure to pass your feedback on to the team.
Thank you again for your support, and we hope you enjoyed your Christmas lights after all! ✨
Kind regards,
The LeisureGrow Team
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